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October 2023 by Carlisle Flores-Garay
This was the best experience from beginning to end! I needed two rings turn into charms and where others failed, Ketterman’s and their staff far succeeded my expectations! I got 2 charms and even was able to make an extra ring out of the materials. Superb customer service, excellent craftsmanship, worked with what my design and vision for the the pieces, and I walked out the door knowing that if I ever need jewelry, this is the place to go!
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October 2023 by Sarah Taylor
Every time I've been there for repairs, help, advice, or gifts, their customer service and assistance have been top-notch. Shopping there always feels amazing, and I just had to give them a shout out today. They definitely deserve a gold star! ?❤️Thank you, Ketterman's, for always making my day great! Let's give them five stars for their exceptional service! ?????
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October 2023 by OK KIT
It's always a pleasant experience when shopping at Ketterman's. I've had jewelry inspected, cleaned, and repaired here. The showroom is lovely and browsing around is fun.
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September 2023 by Nicole Ross
I had a great experience working with Ketterman’s. I needed a whole set of wedding rings resized. The initial consult was easy with no sales pressure of any kind, and I believe their estimate was fair (I compared to the jeweler my rings were from in PA). The work done was perfect, I left with happy tears. I will recommend Ketterman’s to others and will return for further service!
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August 2023 by Stephen McDaniel
I needed an engagement ring resized so I decided to take it here since it’s local. Walking in you’re greeted and you have to give a name and number just to be on a “waitlist” for 10 minutes, although there’s more workers than customers in the store. When we finally got to the repairs the associate had a good sense of humor, which we enjoyed, but they made comments such as “if you gain 30lbs you’ll be unengaged”,”why do you want to take the ring off? To be sneaky?”, and “lighten up”. The worker also made it seem like our ring wasn’t special since “it wasn’t purchased from us, that’s unfortunate”. I will say when I went back to pick the ring up Celina was great, although we again waited another 20 minutes . It’s been said before in the reviews but I’ll say it again, it does feel like a very judgy place. Me and my fiancé both make very good money but we seemed very out of place because we were just wearing crocs, shorts, tshirts etc. Unsure if that’s what changed from us being “next” in line to 3rd but it makes you think. As far as the resizing, they did a great job on it.
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August 2023 by lauren lund
Kettermans took my late mothers heirloom jewelry pieces and made the most beautiful toi et moi ring for me for my 1 year anniversary of being married. I attached pictures to show before and afters, the small brilliant round Diamond was my moms first engagement ring, and for not complaining about how small it was my dad surprised her with the bigger one on their 1 year anniversary. My mother wore a size 5 and I wear a size 10, so there was no way to resize them. Jaime called and texted me theough the whole process and they delivered magic. And might I add, for a very affordable price. Thank you so much for my ring!!!
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July 2023 by Eileen MacSwain
My family has shopped at Kettermans for over 30 years. We have spent thousands of dollars in purchases and repairs. I tried to return a Brighton purchase that my husband had given me for Mother’s Day. I know it was two months ago, but I only wanted to get something else, not get a refund. It was still in the original bag. Never worn. No returns after 30 days!!!!!!!! Incredibly disappointed and very annoyed. This valued customer will never return.
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July 2023 by Susan Jevens
We have the pleasure of shopping at Ketterman's once a year, when we are visiting family. Their selection is stellar, and the displays are magnificent. What sets Ketterman's apart is the sales staff. They are knowledgeable and friendly. We always find pieces that we love!
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July 2023 by Heather Bolsei
Kettermans did a wonderful job repairing and resizing my engagement and wedding ring. Both of the rings came back looking brand new and fit perfectly. I would highly recommend them for any jewelry repairs.
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June 2023 by David Ford
We had a very personal experience there. We were greeted with congratulations for finding each other. Beth took her time showing us all of our options and we found exactly what we wanted. Once we picked out our ring, it was ready an hour and a half later. Beth handed me the ring so that I could be the one putting it on her finger. We felt as though they were celebrating our event right along with us. Highly recommend doing business there.
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June 2023 by Dan Hennebry
My fiancée and I just purchased her wedding band from Ketterman's Jewelers. We also needed to get her engagement ring sized.Upon arrival, the store was much larger than expected. Valerie, our associate, was incredible. She read me and my fiancée perfectly. She instantly figured out which rings were our style, and brought a few more out from the back, one of which was the ring we chose. There was no pressure to buy the most expensive ring, she steered us to where we wanted to go.Just come here if you need a ring or anything else. They'll have what you want and someone competent to help you find it
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May 2023 by Sy Davis
Every woman should feel amazingly beautiful and appreciated with adorned jewels as I have, and continue to, with the exceptional professional service of Ketterman’s Jewelry. I first became a forever friend and loyal customer when my Fiancé designed my engagement ring ?— there are no words but simply tears flowing as the reps presented me the precious gift that took 8-mos of planning, designing and producing my forever gem ?. A thousand thanks for all your continued service and ways of making a ladies’ heart sing and dreams come true. Always, Sy
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May 2023 by A Accolla
Kettermans truly represents five star service!! All around professional staff that are very friendly and knowledgeable! They go above and beyond to make sure you’re satisfied-Highly recommend!! ?
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May 2023 by M L.
I went there to have my watch put a battery. Then they said we will have our watch people take on it. They said we will have to sent it out but you have to pay $25 and I said okay it should be done in two weeks. I said okay two weeks come no phone called. Then I called they said let me take a look. She came back and said we have to called the watch people then again put me in hold. She yes they have to order the part and it's going to cause one hundred something. I said okay it should be done with in a week and weeks went by no phone call I called again. Sorry, they are still waiting for the part. Again I said okay after a month. Finally, I got a phone call they said it really. So I go to pick it up the people that was working there was very rude. I said I am here to pick my watch. No hi or hello and she give me my watch and said it's $225. And I said really I thought it's only one hundred something and it's took you guys 1 months to fixed this but then she said you have know. Wow not even say sorry for the inconvenience it though this long to get this fixed. I was very shocked and the people that work there is not friendly at all. My be because I am Asian. I would not want anybody to go there. And this is the last time I will go to this place. Not a good place
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March 2023 by Isabella T.
My absolute favorite jewelry store for all of my Pandora needs! I have been shopping at Ketterman's for over 10 years now! Beautiful store, and such kind and wonderful sales advisors! Justin has been helping my family and I throughout the years. He is always so patient with us, so energetic and fun, and will go above and beyond to order products that the store may not have! Highly recommend Ketterman's for all of your jewelry needs!