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April 2024 by Mellicent Singham
Bob was very kind and helpful! The delivery team was first rate!
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March 2024 by Bradley Ellis
Couldn't have asked for a better experience. I was looking for one of their massage chairs. The salesman (Luis) was very knowledgeable and generous with his offer of the chair. Instant financing with favorable terms. Great selection. Left store very happy.
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February 2024 by Mitch M
Visited this location in January 2024 because my Vision T9600 (purchased from Johnson in Woodbridge VA) died after 14 years of use and parts are no longer produced. I wanted another Vision treadmill and Mr. Luis Cabrera took the time to educate, give options, and helped me narrow my choices down to the top 3, Landice 7, Vision T600, and Matrix T50. All three treadmills are great, but for the amount of running we do he gave us a fair comparison of warranty, specs, and functionalities to help us make the right choice.Luis made us feel like professional athletes and gave us his undivided attention, was very responsive and clear, and didnt pressure us to make a hasty decision; instead he encouraged us to try out the treadmills (Landice and the Matrix because the Vision was not on display) and see which one was better suited. When it came down to finalizing the deal, 2 weeks later, Luis did not only lookout for my interest, he also considered my wife's usage of the treadmill and put together a fantastic package that helped me secure her approval for the Matrix T50.On top of the amazing service and professionalism, Luis is also a fellow New Yorker. See, good things do come out of New York and Johnson Fitness definitely got one of them.Thank you for keeping us happy Johnson customers.
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February 2024 by Tina McDaniel
I had the pleasure of meeting Bobby at the Leesburg VA store he is just excellent. His customer service skills are fantastic. It was a pleasure shopping at Johnson Fitness with Bobby no high pressure and just so personable. I tried out a couple of bikes and then he showed me the Hoist Lemond and it is perfect. You can adjust everything on the bike the seat the handle bars and the seat position. Which for me was crucial I have to sit up straight for my back and my hips (I have a hip replacement and and a hip repair). This bike is perfect so comfortable. Bobby also arranged for a super fast delivery. I am very grateful. Highly recommend this bike and this store to anyone shopping for exercise equipment.
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January 2024 by D'Andre Prysock
I bought a Hoist recumbent bike and from beginning to end the experience was incredible. Big Bobby was amazing, knowledgeable and very nice. He was a professional from the first day to the last day. My overall experience was excellent. I'm buying the rest of my gym equipment from him also. You can't go wrong with Big Bobby or Luise. I couldn't even tell them apart on the phone because they work so seamlessly together. Thank you Johnson Fitness for having such a great team at their Leesburg, VA location.
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December 2023 by Paras Pyakuryal
Excellent customer service, gave me a good deal on equipment and installation on home gym. Highly recommend this Leesburg location.
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November 2023 by Daniel Zapata
I have used Johnson Fitness & Wellness for several years for all of my exercise needs. Bobby Escalera has been invaluable in his knowledge, professionalism, and years of experience. Luis Cabrera, a bodybuilder, has also been a great asset at the store in his detailed knowledge of the use of various exercise equipment. The customer service is outstanding, and the equipment is of high-quality and reasonably priced. I would not go anywhere else for my workout needs!
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November 2023 by ISRAEL II CAMET
Excellent customer service from start to finish! Kudos to Bobby in making this purchase possible. Their team of installer did a great job too.
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October 2023 by Jacob Heater
Luis took great care of me helping me find the perfect weighted vest. Thank you, Luis! I fully recommend you make your next fitness purchase here.
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September 2023 by Jill Kneer
If you are looking for a non-pressure environment and informed sales people, this is your place. Our experience could not have been better and Robert was amazing. No pressure, no upsell, no hassles. Great experience, and if we ever need anything else, we will for sure go back!
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September 2023 by Faisal Alam
I own two pieces of matrix fitness equipment (an elliptical and a treadmill). The monitors for both recently stopped working with Netflix, which was an advertised feature when originally buying the equipment. Instead of standing behind their products, Matrix/Johnson’s solution is upgrade to new monitors and extort their customers for $1600 for each in order to do that. No discount or consideration for their countless customers whose equipment is not working as advertised. This company does not stand behind its products and I will never purchase another piece of equipment from them in the future.
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July 2023 by Donnie Ficca
I use my treadmill to help stave off problems with my multiple sclerosis, so when my treadmill died I was distraught. I went into Johnson Fitness and Wellness store and "Big Bobby" helped me choose a replacement and although he thought it would take 3 weeks he did everything he could and got that time down to 1 week. With the fatigue and muscle issues I get with my MS those two weeks are much longer than they seem. I am SO happy with the service I got from them, and this is the second time I've purchased and gotten exemplary customer service, with a price that matched any I could find on the internet. Thank you!!!
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June 2023 by Cari Reyes
I'm glad I chose this place - it was great! Walked in, was promptly helped by someone with great knowledge about the products, and left a short while later having ordered exactly what I had wanted. The folks at the Leesburg location were great and Luis did a great job recommending the right treadmill for me (though I'm not sure if I spelled his name correctly here).
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June 2023 by SK H.
On vacation I found a fitness center with the Matrix R30 recumbent bike. I loved how smooth it rode and the fact that I don't have to climb over anything to get on. I rode twice the distance at higher resistance than other bikes, so I searched where I could buy one when I got home. I found Johnson Fitness and Wellness store in Leesburg, VA and due to Memorial Day sales, I got a great price and a great overview of the bike by Bobby, manager of the store. The bike was assembled before delivery to make sure all the parts were included. From the sales process and customer service provided by Bobby thru delivery process - everything has been absolutely stellar.
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May 2023 by Chris Bazow
Great experience and an awesome deal for our new tread mill. “Big Bobby” was very helpful and easy to work with.
