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December 2023 by Akshar
I recently filled a couple of prescriptions at Costco. The staff was genuinely pleasant and helpful. They have a budget-friendly collection that's great for everyday needs. However, I believe there's room for improvement in their sunglass selection, particularly for men.
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August 2023 by caroline leavitt
Would not recommend. I had an exam here once, paid out of pocket, and the Dr just told me I had dry eyes and my vision was the same. Mind you I was already 2 years overdue so I know my vision had changed (I’m also the one looking through my eyes everyday…) I called asking for another exam and the receptionist and the Dr both only told me to come in for a 10 minute follow up.. I asked for a refund and the Dr said no..
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May 2023 by Caroline K.
Awesome location! Employees are so helpful and kind! Store layout is very intuitive and clean.Recently went in and bought their lemon blueberry cake at the bakery and fell in love!!!! Their bakery does a hands down job at what they make. I've never had a bad experience
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March 2023 by Maria C. Cabrera
So this review is only about their customer service(because I never received the service I needed so cant say anything about the doctors)Over 3 weeks ago I called to make an appointment for me and my family on different days (person who answered I want to think that was very busy and not rude) made my appointment and another day for my husband and child. Their appointment notification came couple days in advance to remind them and they went everything was fine. My was the following day so my husband asked why I didn't get a notification like he did and their answer was that they didn't had me on file (I made all the appointments) so last week I called again because I was highly recommended and tried again. I was giving an appointment for today at 1:00pm as I'm getting ready because is not closed by me I decided to call just to make sure that I won't have surprises when I arrive, to my surprise my 1:00pm appointment is not longer mine and I was moved for 2:30pm. I work 3 why would I take an appointment for that time???Now, the person who answer the phone wasn't rude but it wasn't helpful either. I wish they work better with their scheduling system I did mentioned that to person but based on the way she answered me it didn't make any difference to her, so hopefully if they see this review they do something about. I really hate writing reviews and just to be clear this is just so they do something about how they are managing the appointments.
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February 2023 by Augene L.
some of the employees have called me out asking if my membership is really mine and asking to see my card. It gets very annoying. Happened today, again. I was at self-checkout and this employee asks to see my card, but she asked nobody else. Why??? stop asking me if my Costco card is mine. I pay for my card like everyone else does. If you're going to ask, then ask everyone.
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February 2023 by Carla H.
Membership/return services needs a better system. I was waiting a significant amount of time and then got skipped over.
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February 2023 by Sam R.
Me and a couple of buddies were looking forward to getting pizza for dinner, when trying to enter the store we were rudely harassed by a worker who began to question us on our ages, sexuality, and buisness being there. She began to yell at us for entering the store without the card when their policy changed. the worker could have easily approached us to inform of us of the policy change, instead, she screamed at us from across the hall and continued to harass us as we asked what was going on. Her coworker attempted to help us and explain to us what the policy change was (shout out Richard) and we politely left the store. however, i did not catch her name but she was the most rude, unwelcoming, unprofessional, and pos worker i've ever come across in a costco
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November 2022 by Kevin S.
Cosrco is very well known for pricing so why this Costco gets my 5 star review is location, parking availability, cleanliness, and staff service is fantastic.
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September 2022 by Sam S.
This review is for their tire center although I'm a big Costco fan! (didn't see a tire center specific option)I originally made a appointment in advance for a flat tire fix with National Tire and Battery. They ended up canceling on me last minute and were pretty rude. I then called Costco who fit me in almost immediately. I was greeted by an awesome staff who had me in and out in 20 minutes start to finish. Not only did they fix the tire I came in for, but found a nail in another tire which they also fixed and finished up by rotating all four tires. Final price? $15. Mechanic met me at the front and made sure I had a full understanding of the work he did. Won't go anywhere else from now on.
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August 2022 by JENNY J.
This Costco is the best! Always is stocked with everything I need and the samples are the greatest! So many helpful employees some of my favorites are Helen who gives out samples, Patty who checks receipts at the door and of course Mark who is an all-around amazing guy!
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March 2022 by Michael Royce
I have had several prescriptions for glasses filled by Costco, and the staff at the Leesburg location are fantastic and the lenses are always perfect.
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December 2021 by Monique Cherie
The customer service at the Tire Center is Awesome! The staff is very thorough, prompt with service and was personable yet professional throughout my visit. It was very much Appreciated! Keep up the great work! ?
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October 2021 by Kimberly Shelton
Polishing the sides of my new lenses was "forgotten" and would have taken another 7 days to correct, after I already waited 7 days to get the glasses. I told the optometry apprentice to forget it and refund my money for that. Then this "apprentice" adjusted and adjusted and adjusted my glasses for 20 minutes without being able to get it right. They are terrible and I fear that all the bending and twisting has damaged and may cause weakness in the structure of the frames, resulting in breakage. I am going to attempt to get a refund but am not hopeful.UPDATE: They actually gave me my money back after I gave them an earful!
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October 2021 by Catherine P.
I originally only got a Costco card for the cheap gas . I'm a single woman so i have no use for things in bulk besides water and condoms Anyways, I come here almost every week for gas It's always cheaper than anywhere nearby. Getting in kinda sucks cause it's right at the corner and people like to pull into the first pump Anytime I've come here and needed assistance they have always been pleasant. As far as the inside, all I have to say is.... THESAMPLESAREBACK Hide yo kids, hide yo wife! I am more excited about that than anything else. Now on my monthly water supply trip I can have "lunch" on Costco I love me a good good sample and don't plan on missing a table. The only reason Costco isn't "perfect" in my opinion is because they only accept Citi or Visa Wth!? So aggy. Also finding an actual employee is kinda difficult.
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June 2021 by Christy Ashby
Just as I was leaving Costco this evening the sky was breaking bad, crazy winds, big