-
February 2024 by Pierre Brisebois
If you are looking for accommodation in or near Leesburg, I highly recommend it, you will not be disappointed.
-
January 2024 by John Cope
Not a bad place to stay. First room they gave me, the tv would not work, so he had no problem putting me in a different room. My only gripe, was getting coffee the next morning, they only have flavored creamers, not just regular creamer. Not everyone likes "flavored" coffee.
-
January 2024 by Rigoberto Valdez
Don't stay
-
December 2023 by Joseph Trapasso
Avoid this place at all costs. It's affordable and has decent reviews, but quite frankly you'd be better off staying in your car. I stayed here for a wedding from 9/2-9/4. My room reeked of sewage and the A/C did not work. The room must have been 90+ degrees. Instead of A/C, there was a giant industrial fan in the room. The toilet seat was also more or less off the toilet. When I told the front desk they acted stunned and informed me that there were no other available rooms that night, our room would be switched the following night and we we would receive a refund for the first night. 3 months later, we still have not. I've called 7+ times and each time I'm told it's "coming". The manager Ramon is one of the most unpleasant people I have ever met in my life. This is the first review I have ever written, beware of this place, it's a total cash grab. They will jam you into whatever room is available and take your money.Rooms: It's a roll of the dice. I would never stay here again. It's not worth the headache. 4 other couples stayed there and all of them had some sort of issue with their stay as well. Just pay more for one of the other hotel there. Not worth the discounted price.Nearby activities: We were there for a wedding.Food & drinks: The breakfast is built into the price and not worth it.Noteworthy details: I've never written one of these reviews before. This was the worst customer experience I have ever received. Apparently there's been a bunch of management turnover. Avoid until they figure it out.
-
December 2023 by Tom Postles
This is a nice, quiet hotel with 90% of staff top-notch, friendly and outgoing. Location is perfect; we enjoyed our stay...with the exception of one front desk employee named Ramon who was there at check-out!First the positives, all in time order----I'm a frequent Platinum Level guest so I know when making a reservation on-line, you're rate choices are: corporate, AAA, Military, Rewards Points, or....the 'Best Rate'. I'm a AAA member but I find that choosing the 'Best Rate' is best. You always need to call the hotel directly to check the availability of a dog friendly room with an adjoining room for my mother. (You can't do this on-line).Santosh was extremely professional and helpful. I told him I'm checking availability for those rooms first, then I'd confirm with the wife and call him back in 15 minutes. He himself went to check the 2 rooms he had in mind!! That's dedication!! I called back and booked the 2 rooms under the 'Best Rate' that he saw as well ($79.20).I informed him that I have 2-$50 Best Western Gift Card Vouchers with ID's and PINS that I need to apply as they expire at the end of this month. He correctly told me I need to provide that info at check-in since they can't process those Gift Cards with the Rewards Corporate site while on the phone with me. I knew that to be the case and was fine with that. I asked Santosh if he was working the following day so I could meet him. He said he leaves at 3 PMI arrived the next day, 11/26, before 3 and asked the gentlemen working the desk if he was Santosh. He said no; he very efficiently and courteously started checking us in. Santosh was within earshot and came out of the office. I can't remember the name of the guy with the bluish tint in his hair at the front desk but he was VERY good with the system and had a great personality. They worked together to input the 2- $50 Gift Card values into their system and told me that the overnight person, or possibly the 'night auditor' would file the actual claim with Rewards Corporate. OK?!?While loading the vehicle to leave I saw a third guy at the desk (Ramon) several times while walking through, the 'NIGHT TIME GUY' and wondered why he kept his face buried in the screen without saying a word to multiple customers walking through. I soon found out why!!He printed my receipts for the 2 rooms that did not have the gift card values deducted. When I came back to the desk, he told me that I was unable to use the gift cards because I got a discounted rate! He refused to listen to the obvious point that my reservation was made on THEIR site at the 'Best Rate' because that's the way the website is set up. There's no rate class that says 'Screw The Customer On Rate That Desires To Redeem a Corporate Gift Card'. Gift Cards are treated as cash and are deducted from the totals for the 2 - $79.20 rooms after including taxes/fees and a $35 pet fee.He insisted I got a discounted rate and these cards can't be used, BUT....he'd cancel the stay, rebook the completed stay at his subjective/variable higher price, then accept the gift cards. What an idiot!!When I requested the hotel manager, he tried continuing. Wouldn't listen to common sense!!When an extremely competent manager (Mirtala) came out I showed her my original notes with Santosh showing his name, pricing, both Gift Card vouchers with ID #'s and PIN's and the receipts that Ramon handed me that did NOT have the deductions. I reminded her that these vouchers expire in 3 day. She was SO professional and knowledgeable!!! She processed the Gift Card Redemptions with 'Rewards Central' right in front of me, instructed Ramon to go make copies of the vouchers and when she had her back turned to him when he walked away to do his chore, he thought it wise to give me his 'hateful eyes' look and similar body languages. SO UNPROFESSIONAL!!!My last words were a sincere thank-you to Mirtela and a worthless piece of co
-
November 2023 by Joey T.
Avoid this place at all costs. It's affordable and has decent reviews, but quite frankly you'd be better off staying in your car. I stayed here for a wedding from 9/2-9/4. My room reeked of sewage and the A/C did not work. The room must have been 90+ degrees. Instead of A/C, there was a giant industrial fan in the room. The toilet seat was also more or less off the toilet. When I told the front desk they acted stunned and informed me that there were no other available rooms that night, our room would be switched the following night and we we would receive a refund for the first night. 3 months later, we still have not. I've called 7+ times and each time I'm told it's "coming". The manager Roman is one of the most unpleasant people I have ever met in my life. This is the first review I have ever written, beware of this place, it's a total cash grab. They will jam you into whatever room is available and take your money.
-
November 2023 by Nathan Bambenek
Place needs a lot of work. Stayed for a wedding and the place was no where near $165 per night. At most, $89-99 per night.The fitness center has no ventilation. Most of the machines are faulty. I asked the front desk for help with activating the treadmill and the guy just walked back to the front desk, didn’t try to find the manager.The coffee is bad.The beds are uncomfortable.The only good things were location (you can walk to nearby places easily), the WiFi was fast, and the guy who checked us in was friendly.But overall, the place is so outdated and distasteful and I wish we would’ve stayed elsewhere.
-
November 2023 by Phuong Anh Vu
I had a good stay even though its only a night. Room is clean, service is good, very impressive electrical charging area. Will come back if there’s a chance.
-
November 2023 by Gary G.
DO NOT STAY AT A BEST WESTERN. Our hotel room was very dirty. The shower tub was rusted, the toilit required continuous manual intervention to flush, and closing the window curtain required some dismantling. The following day at checkout, we were unable to find a manager or desk assistant to discuss the poor conditions. We followed up with the Corporate office and they informed us that we would need to speak with the specific hotel. We requested a full refund to which they denied stating that we did stay at the property. Eventually they offered a $30 refund. Given that we were only in town for a wedding and this was the group hotel for guests, we stayed here. However, I would recommend a higher quality hotel chain vs the lower end chain of Best Western and personnaly will nkt be staying at Best Western's in the future.
-
October 2023 by Jasmine zimmerman
I was charged TWICE. And the hotel tried to say that I wasnt when it's on my damn statement. The ac in my room didn't work. Everything was outdated and filthy. I asked for a few towels because I needed some and they handed me a washcloth. The next morning, all they left me was three hand towels. That's what I had to dry off with! Run now. Find another hotel! The food service staff was the only highlight of this place. They did a wonderful job!Rooms: AC did not work. Dirty carpet. Uncomfortable bed and pillows. No towels.Noteworthy details: No towelsCharged twice for all three nightsDirty and run down
-
October 2023 by Timothy D.
This hotel was disgusting. We arrived to our room which reeked of cigarettes. We walked downstairs and bumped into the group that checked in in front of us who told us their room had vomit in it and the beds hadn't been made so they requested a new room. We went to the front desk and requested a new room and were granted one without any questions asked which was a bit alarming. Our new room felt dirty and the bathroom reeked of someone's bowel movement. We would've left the hotel if we hadn't arrived so late at night. This place is disgusting and I could not dissuade anyone enough from staying here.
-
October 2023 by Helena Herbst
Great hotel, friendly helpful staff, plenty of parking, convenient location and clean.I wasn't sure at first because it looks a bit dated from the outside. I'm happy I wasn't fooled by first looks.The room given is cozy, clean, up to date and slept like it was my job.The breakfast is wonderful too.There are lots of shops and restaurants within walking distance.The parking lot is well lit too.I will definitely stay here before I stay in any place around.Rooms: Clean and well appointedNearby activities: Lots of things to do and see. Many places within walking distanceSafety: I feel very safe here. The rooms have dead bolt and security latch. Interior doors.Walkability: Plenty of places to walk to.Noteworthy details: Don't be fooled by the outside, come inside and see how clean and friendly this place is.
-
October 2023 by Elias Yishak
I would highly recommend not reserving a room here, the management is consistent and found bed bugs in the room when on the first day I checked in. When I brought this up to management, they said we can check out and not pay anything since we did not even spend 1 hour in our room before finding these bed bugs. However, 4 months later, they decided to charge me for that room and won't return any of my calls.
-
September 2023 by johni Pennie
My stay here was very pleasant, and all the staff are polite and very helpful and make you feel very welcome, and comfortable. Especially the breakfast they have every morning, Daniela makes the best eggs made to order. The rooms are very comfortable. It's a very quiet place. Does get a little busy on the weekends to be expected. I would definitely recommend to anyone to make reservations with Best Western in Leesburg.
-
September 2023 by Raj S
Good location . Nice and close to bolen cricket fields . Our team stayed here and was comfortable . Breakfast was ok. They have a small gym and pool. Rooms were ok and comfortable . Parking outside is good . Overall a good stay .. a little expensive than other places .
