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November 2023 by Diego Lovera
Terrible bank. Poor service
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September 2023 by Frank Gasperini
Excellent, personable customer service. Feels like "hometown banking."
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September 2022 by James Mizelle
Worse bank ever - it was good when BBT but since the bank has become Truist worse customer service ever. I could go on for ever detailing all the problems I have had with this bank. Do not ever open an account at Truist as you well see all their branches have horrible reviews.
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June 2022 by G Brathwaite
Truist Leesburg super slow drive thru. , not even a lit of cars.
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June 2021 by Mike Taylor
Always good folks to deal with.
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June 2021 by Susanne Kernan
Carol is extremely helpful and knowledgeable.
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April 2021 by John K.
This is my branch where I go and have a safe deposit box. With Covid, everything I've done has been through drive-thru. Service good and have been able to do what I need to - mostly now days getting occasional cash, notarizations, and cashier checks. Wonder if Truist is going to change things.
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January 2021 by Michelle B.
Their ATM took my checks and then, crashed. It would not give me the checks back and it did not credit my account. BB&T/Truist(Horrible New Name) said to put in a claim and they could take up to 5-7 days to "investigate". There is nothing to investigate. Go get my checks out of your ATM! No sense of urgency. I will be closing my account at this place, last straw.
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October 2020 by Justin has Case
Went to the ATM- pretty sure it was out of cash. Sort of defeats the purpose. If I can’t access my money there is no point to banking here. So I’m not going to anymore. Old-school bank that is stuck in the past. But if I can’t get to my money when I absolutely need it, it’s gon be problems. Bye bye BB&T!
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August 2020 by Justin Case
Went to the ATM- pretty sure it was out of cash. Sort of defeats the purpose. If I can’t access my money there is no point to banking here. So I’m not going to anymore. Old-school bank that is stuck in the past. But if I can’t get to my money when I absolutely need it, it’s gon be problems. Bye bye BB&T!
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February 2020 by Maria Loredo
Absolutely Terrible! I had to go to the ATM over the weekend and the machine was malfunctioning. This isn't even the first time. I called the help line, thinking I had done something wrong, but even after my account was reset the machine still did not work. I think it's absolutely ridiculous that you cannot access your funds from a supposedly well established bank. We aren't living back in the 1800s. I had to drive to another town to find a working ATM machine. Apparently other locations can manage to have functioning machines, but the drive through in Leesburg is unreliable at best.
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April 2019 by Joshua Collins
Drive up ATM consistently miscounts cash deposits. Complete waste of time. Attempts to contact the customer service number posted on the ATM were an exercise in futility.
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January 2019 by Matthew Kopfman
I hope this place catches on fire and burns to the ground
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December 2018 by Sofia P.
not only did my transaction get messed up with no explanation, the lady on the phone laughed at me when i explained my frustration, and while i was there she stopped my deposit to help the man behind me. i went to a different bb&t and they explained to me not only did the lady who laughed at me mess up, she had never seen something like that before. Do yourself a favor and go to ANY other bb&t. merry christmas y'all.
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November 2018 by Sherlock MacGyver
I've been with BB&T for many years. I had a loan even, and I paid every payment on time. I've never had a problem until visiting this branch. Suddenly, I had ONE SINGLE DAY where there was a timing discrepancy with some payments and withdrawals, and I ended up getting a LOAD of overdraft fees, all in the same day, for a bunch of small transactions. The customer service reps at the counter don't even seem to know how to FAKE a smile, let alone actually smile. They don't seem to have any personality at all. They told me I had to come back on Monday (it was Saturday) because the people sitting right next to me with other customers "were already closed" and couldn't handle taking care of my issue right now. I see. Well, I'm just going to go ahead and pull money from my PNC account, pay off my loan, and close my account. You've lost a customer.