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August 2024 by Kenzy Moussa
DO NOT CONSIDER THIS FACILITY FOR YOUR LOVED ONE! During my visit to assess the facility for my dad, I met with Alexis, the social worker. She was extremely rude, asking invasive questions about personal finances and who would be responsible for payment. It appeared she had sole decision-making authority, which raised doubts about the transparency of their procedures. Ultimately, she was unhelpful and dismissive of our concerns. Alexis Chism, the social worker at the health center, informed us that my loved one was "not progressing" and proposed discharging him to a nursing facility without obtaining approval from any doctor or healthcare provider regarding his condition. Initially, she mentioned he would be transferred within a week, but abruptly changed the plan the following day, stating he would be moved immediately. She falsely claimed he was being relocated to a long-term care facility, only for us to later discover he would stay at the new facility for only two months.
When we arrived to visit him, he was not there, and they had transferred him without obtaining signatures from family members or from the patient himself. Alexis claimed ignorance regarding his whereabouts, and we later found out they transferred him without proper approval or discharge papers. Upon reaching the new facility, the manager informed us they had received paperwork from his previous rehabilitation center, not Westminster, suggesting an attempt to avoid documenting his transfer to Westminster due to concerns about his high-risk status following a fall.
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August 2024 by Jida Mourad
DO NOT TAKE YOUR LOVED ONE HEREEE!!! Alexis Chism, the health center social worker, told us that my loved one was “not progressing” and wanted to discharge him to a nursing facility. She did not get any sort of approval from any doctor or healthcare provider that he was not progressing. Furthermore, she told me that he would be transferred in a week. The next day, she calls and says that he is being transferred that same day. She lied and said he was going to a longterm facility, only to find out he was only going to be at the new facility for 2 months. When we went to see the patient, he was nowhere to be found. They transferred him without any signature from family, OR FROM THE PATIENT. when asked where our loved one was, Alexis stated she “didn’t know”. We then learned they transferred him without approval or discharge papers. When we got to the facility they moved him to, the manager there said she didn’t even transfer any papers from Westminister, but instead transferred paperwork from the REHAB CENTER he was at prior. Almost like she didn’t want to have any documentation he went to westminister. I believe this is because he fell and was a high risk patient. Furthermore, one hour before they discharged him, the doctor called us to tell us that his head was bleeding. This was no condition to transfer an elderly.
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July 2024 by ahad fazelat
My mother recently suffered a congestive heart failure exacerbation and was admitted to the hospital. She had lost significant ability in the hospital and it was determined that she needed skilled nursing before she could transition back home. She was placed at Westminster Lake Ridge facility, where they had skilled nursing for her and I can’t say more good things about this organization. She came there completely afraid of being alone and about the recovery process. Whose going to be on her side? The nursing staff and administration treated her like a family member. It helps that the facilities are absolutely beautiful. Even when it became clear that our mother would require a longer stay they helped us wade through the very murky waters of long term care to find a solution. Our social worker, Alexis, was an angel put on this earth to help us through this very difficult situation. We all know that our parents are one day going to need more services and the guidance and the care that they showed my mother gave us great comfort and assurance that we were in the right place. They set the standard for any senior living facility and are a great resource to Virginians who are transitioning to more care or going through recovery. A heartfelt thank you to the entire team at Westminster from the Fazelat Family.
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April 2024 by Tony Mu
I have enjoyed living at WLR for 8 years. The bucolic landscaping is one thing that attracted me. Easy to make friends here and activities to do. We have fun!
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November 2023 by robert witherspoon
My Mom moved here a few years after my father passed. It's not cheap but it's a beautiful campus and the staff is great, a nice mix of younger and older residents.
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July 2023 by Nan Gibson
After visiting six CCRCs in the DMV and three in Florida, my husband and I settled on WLR for a number of reasons: quality of care, warmth and kindness of residents and staff, delicious food, beautiful and well maintained campus, and the option of cottages to live in. Cailin, a Sales Counselor, did a great job of orienting us to everything WLR has to offer, and went out of her way to make us feel welcome. WLR is an easy commute to DC, and is right next door to the charming village of Occoquan.
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March 2023 by Keegan Hassan
If you love your family please AVOID this place at all costs. It is a factory for DEATH and NEGLECT. The "nurses" cannot tell you how much medication or when that medication was given, they always say that they "just saw them normal" when their O2 saturation suggests that is IMPOSSIBLE. Pass the blame is the name of the game with this place. Please, please, please, stay away
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August 2022 by Pat Bowman
We have been looking, carefully looking, at senior communities in the Northern Virginia area, and happened across Westminster of Lake Ridge— what a lovely community! What kind and thoughtful staff! What a lovely location!With walking trails, garden and gardening areas, close to shops, transportation options, and having a continuum of care, it’s well worth checking out. The apartments are well designed and actually customizable, as are the cottages. In talking to residents, we felt warmly welcomed and heard the enjoyment they had living in the community.We had the pleasure of spending the night with them, so that out family could see where we are planning to move—and based on our experience and theirs, they are encouraging other senior family members to come take a look.
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August 2022 by edward novey
My wife and I looked at 9 different CCRCs in Georgia, Florida and the Metropolitan DC area. While many of these had nice features and qualities the only one that offered the entire package was Westminster at Lake Ridge. It’s in an ideal location in a beautiful setting. The amenities of the DC area are reasonably near but you are living in a small town. The staff including sales, transition and construction could have not been more helpful and patient. We look forward to moving in in the next several months.
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May 2022 by ZoIsThatU?
Absolutely love skating through this area since it’s almost a 5 minute skate away from my house, the beautiful area always has amazing sundowns if your in the right spot. The whole area is so beautiful and consists of a-lot of relaxing surroundings. From the nice roads to the beautiful pond and amazingly built architecture of the main building. I’d definitely recommend this place for people who are looking to move into the area. Although i’m not sure i’m open to using their gym ( which I heard they have ) I’d still rate this place a high 5 (:
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November 2021 by Michael L.
We attempted to place a loved one in their "memory care unit" only to find it wasn't a Medicaid certified unit and n the end they wouldn't accept her. In addition the communications with the admissions coordinator was highly professional: unreturned calls/emails, misinformation, etc. They managed to turn an already stressful situation into something I wouldn't wish on anyone else. All this being said, if your loved ones are independently wealthy and capable of living on their own, the casitas and related facilities were beautiful.
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September 2021 by Joseph C. Fleig
Having lived here for more than seven years, I'm firmly convinced that I could not have chosen a better retirement community. The slogan "Engaged Living" is totally accurate, and fully describes both the lifestyle of the residents and the attitude of the administration that is both caring and forward-looking.
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August 2021 by Deirdre Roper
"DO NOT" allow your loved one to be sent to this facility for after surgery care-Rehab. My mother just had colon cancer surgery and was sent to this place for short-term rehab. After arriving they made her sit there in pain for 24 hours without pain-management and other meds. Nursing staff very very rude and told my mom she is not the only patient there and that she would have to wait for assistance/help. No doctor/provider has even looked in on her!! They have not even monitored once her RBC which was low upon leaving the hospital after surgery.I'm seriously questioning the nursing staff, providers and quite honestly this facility on their ability to care for patients.
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July 2021 by Gediminas Naujokaitis
My spouse was at their health center for rehab for 2 1/2 weeks in March 2021 and due to Covid-19 restrictions visits were only possible by phone via outside window. Rehab seems to have been adequate, but follow up arrangements were poor to nonexistant. Even after numerous email requests, I still have not received information as to what rehab was done, who did it and and what procedures were employed. Also did not receive information (again after numerous requests) about which providers were to provide at home services for follow on care. Non responsive administration!
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December 2020 by Amy Mellender
Our family's experience was great! For us it was a multi-year process but that was not the fault of the people at Westminster at Lake Ridge (WLR)! Once my parents made the decision and we filed the paperwork and application we were notified promptly that we were approved and placed on the waitlist for the unit they wanted.We received periodic emails during our wait time and my parents received vouchers to come try a couple meals at WLR (delicious). Unfortunately mom passed away but dad wanted to go forward with their plan of moving to WLR when an apartment was available.Once we received notification that a unit had become available, Cailin (sales) was able to accommodate our request to come early the next day to view the apartment so that we could leave for vacation after the visit. The rest of the process went very smoothly and it was made as pain-free a process for my father as possible. Even having to observe restrictions due to COVID-19 and deal with rain, move in day went great! There was lots of support from James, and visits from other WLR staff to see if we needed anything and introduce themselves. Dad even had a social distanced visit from his mentor in the community, Bill.My dad loves living at WLR and tells us all the time how happy he is, what he ate and who he has met on his walks through the hallways.I know I will forget someone so will not try to list everyone but there was a lot of communication from everyone each step of the way. From the Sales group, to Design (when dad picked paint colors and discussed any possible changes to the apartment) to Move in, to Independent Living services and front desk personnel as we were learning the process, everyone was cheerful and very helpful.Thanks to everyone who helped dad make this needed change in his life!We love seeing him so happy and stress-free.