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September 2024 by Ed Weaver
Great Service
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September 2024 by Kevin Plourde
The front desk staff was very professional and pleasant! Aliyah is the best!! I’ve been getting massages for about five years now and she is by far the best masseuse!
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September 2024 by Deborah Reeves
Awesome therapy. Yhis helps my bidy to move and be flexible with ease.
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September 2024 by Lily
Lexus is an amazing massage therapist. I’m relaxed and ache free after each session.
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September 2024 by Kim Thaxton
Tameka at Massage Envy was great. I went in for a massage, I was dealing with a gym injury stiff, very sore and slightly painful, when she was done it felt much better and she gave me some tips on how to get relief at home.
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September 2024 by Annette Cannon
I booked a one (1) hour deep massage for the Lake Ridge, VA location. When I arrived, there were three women sitting at the front desk. They were all looking down. No one greeted me or asked how they could assist. I was not sure who to approach. Eventually, I went to the last desk, spoke, and provided my name. I provided my gift card from my phone, and I was instructed that I needed to forward the email to Massage Envy. I forwarded the email and that was not good enough. Then, I was instructed to have the person who provided the card to forward their email to Massage Envy, which she did. Still not good enough. I was instructed that I should have received a link from Massage Envy after the purchase of the card??? I was then told that I would have a 30 minute massage instead of the one (1) hour that I booked because I was told to come in at least 15 minutes prior to my visit. The therapist informed me she could not provide the one hour because she had another client. Please note the following:
1. Booked (1) hour massage in advance and notified the receptionist that I had a gift card. I was not advised that I needed to forward the link on the day of my visit. I was early and provided the e-card prior to my appointment.
2. Three (3) people at the desk clearly didn't feel that I deserved basic human courtesy by failing to raise their heads and greeting me (including the manager who was sitting in the middle)
3. Manager indicated I either take the 30 minutes or be charged "No Show" fee. Bad customer service.
Manager was very rude. If she did not consider me a person deserving a simple greeting, then what could I expect from her employees? Massage Envy received $60 for the purchase of a gift card and late fee. I received aggravation, disrespect, and no massage, and a late charge for my birthday. It appears that the only celebration would be Massage Envy gaining approximately $100 for zero service and nothing for the birthday girl. Horrible!!!
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September 2024 by Arya S.
Stretch felt very refreshing. Would be helpful to have a place to put my face down when on stomach, as there is in message.
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September 2024 by Jennifer Tolson
Haven’t had a facial in a very long time. Sharon did my facial and she was absolutely amazing. I will be coming back and setting another appointment with her!
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August 2024 by Diane Mae Tan
I got a massage from Christian and he was great. I asked for a firm massage and had him focus on my neck, legs and glutes. Will book if for future massages!
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August 2024 by Paulette Hubbert
I get massages at Massage Envy. My last Massage was with Elliot. He has magic hands, I carry my stress in my shoulders and back. All of my stress was gone by the time finished.
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August 2024 by Ali Acevedo
Tamyka was excellent. She was super friendly and made me feel very comfortable. My massage was so relaxing I almost fell asleep and that never happens. I would definitely recommend Tamyka!
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August 2024 by Milagros Harris
Beatriz was amazing
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August 2024 by Samson Presley
Indya was awesome! I needed a firm massage and she delivered. Very relaxing and released a lot of tension and soreness.
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August 2024 by Debbi Croff
Indya was great. She had excellent pressure. She was conscious of my “difficult “ areas. I highly recommend her to everyone. I have already rebooked with her.
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August 2024 by Theresa O.
5+++ I've been going to Lexus for about 2mos now after a hiatus & surviving a medical emergency last fall and can't praise her enough. She seems to instinctively target all my problem areas & I leave my sessions feeling lighter & refreshed.