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August 2024 by Bruce G
We have used Kidd Brothers for servicing our boats for over 23 years. Their work has been and continues to be flawless. We feel very comfortable with taking our boat out after they visit. We highly recommend them as they are very knowledgeable about any problem we have had in the past.
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July 2024 by Mike Elliott
Called in and reported boat running ruff and vibrating, asked for it to be checked out and once that was resolved go ahead and service it while there. Contact made after the fact when they serviced it and changed oil, plug, filter, etc and took it out for test run to find out motor blown and water in oil. 1) if looked at oil being drained they would of seen the water in it and could of stopped it at that point, but no, continued to service it so they said and then tested it to fine out motor was blown/ head gasket gone. If checked issue reported first then this could reduced the cost, Yet 470 dollars later im told motor gone. Then asked about cost of new motor, they were 5k more than the closest dealer I spoke to. I dont mine paying for anything, but not for something that could of been reduced.. No more business from me or anyone in my area, Bad business will cost them more than what it costed me. Be aware
Note: refund or account balanced wiped out, dont expect anything for nothing just what it should of been for site visit and diagnois and not billed for sevices as stated above, did not get phone calls as she stated nor a VM on the line, yet next morning when called i got it. I was also billed for services they completed, then after review it was cancelled. Kept on about new motor price, it nots about that, it was the way they handled the original service request.
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May 2024 by Scott Condon
Called today asking to drop off my seadoo, no start condition , about ninety minutes of being back home, Landon Kidd checked it out and repaired it for slot less then expected, great people to deal with, this is my second experience dealing with them and couldn't be happier
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November 2023 by Patricia Wright
Great service by the Kidd Brothers! Always prompt to service boats and jet skis and fix issues at the dock.
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October 2023 by Sam Poston
I've used the Kidd Brothers for over 20 years! They are professional, efficient and easy to work with. Kudos to Christy for keeping us all straight!
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September 2023 by berry godwin
Excellent Prompt and Friendly Service at a reasonable rate
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September 2023 by Jerry Jacobson
Stripped the prop on our boat. Stopped by Kidd Brothers to see if they had the part. Not only did they have the part, they fixed it within fifteen minutes. Highly recommend them. Great service and very professional. Thank you for saving the day and weekend. We will definitely be using them for all our services needed for our boat and jet skis.
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August 2023 by Mark Johnson
Very responsive, great communication.
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August 2023 by Denton Hyde
Great company to do business with. Always responsive and on top of everything
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August 2023 by John Keefe
Always great service and fair prices.
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August 2023 by Lee Smith
Kidd Bros. are excellent. Helped me debug a really complicated trolling motor/charger/battery issue and handled all the warranty issues for me.
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August 2023 by Capres Amory
We are very pleased with the experience of working with Kidd Brothers. Very professional, they came prepared to fix whatever the problem was on my engine and at a reasonable cost. Had it fixed in less than 30 minutes. I would highly recommend to anyone on Lake Gaston their services. They came to my dock instead of me having to tow my boat. I will continue going forward to utilize their services for all my boating needs!
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August 2023 by 3rd TAC
Wanted to express my gratefulness to Kidd Brothers for the excellent job they did repairing the motor on my pontoon boat. After seeing the damage, I thought it was a complete loss and would be buying a new motor. Kidd Bros. repaired the motor for pennies compared to what a new motor would cost and renewed my faith that their are still honest people in the world.
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July 2023 by Wendy
We are here in Bracey on vacation and one of our Sea Doo pwc would not start. After we replaced the battery it still wouldn’t start. We took it to Kidd Brothers and Tommy took time out of their day to take a look at it, replace the spark plugs and get it running. Thanks for helping us out in a pinch and taking the time out of your busy schedule to get us running again without any appointment!
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June 2023 by Jeanette Powell
Work was good and timely, and I have had no issues in the past. However, this time broke my heart. My boat was immaculate when I delivered it for service, and it was not when I got it back (stained seat and cover was not reinstalled tightly/correctly). The shop claimed no responsibility, although they did offer to look at it if I brought it back (which would require half a day of my time). I requested a recommendation on a cleaner and did not receive one. Given the response, I will take my boat elsewhere for service from now on.
