James River Equipment has received mixed reviews from its customers. While some experiences highlight significant issues with order fulfillment and communication, others praise the company's customer service and knowledgeable staff. One customer faced challenges with expedited shipping, leading to frustration. However, after reaching out, the regional manager and a dealership representative addressed the concerns promptly, providing compensation and restoring confidence in the business. Many customers commend the service manager for his quick response times and effective solutions, showcasing a commitment to customer satisfaction. Others have praised the sales team for being helpful, honest, and accommodating during the purchasing process. Specific employees, such as Anthony Rhodes and Jon Hardin, have been recognized for their exceptional service and product knowledge, making customers feel valued and supported. Overall, while there have been bumps in the road, James River Equipment demonstrates a willingness to improve and maintain positive relationships with its customers. The business is particularly noted for its extensive inventory of tools and machinery, making it a go-to destination for equipment needs.
David, who is the service manager there is AMAZING!!!!! Called at 10:30 AM about a blade being loose on a mower (that wasn't even a Deere), and someone came out at 3:00 PM and had it tightened, and back up + mowing!!! He is the man, the world needs more people like him. Thank you so much!!!
July 2024
I come here for all of my mower needs. Fast ,friendly , reasonably.
January 2024
First time thereand they treated me great. Will be going back again
