Jackson Hewitt in Kilmarnock offers professional tax preparation services for individuals seeking assistance with federal and state returns. The staff are friendly and provide a welcoming atmosphere. Clients appreciate the thoroughness and professionalism of the tax preparers, who work to maximize refunds and guarantee accuracy. The location is known for providing low-cost solutions and support throughout the year. However, some customers have noted concerns about appointment punctuality, suggesting better communication when delays occur. Additionally, recent fee increases have caused dissatisfaction for some clients, with one mentioning a significant rise in charges despite no change in their tax situation. Overall, the business is recognized for reliable service, expert knowledge, and a commitment to customer satisfaction, making it a preferred choice for tax needs in the area.
I come here off and on to get my taxes done. Love the staff and the friendly atmosphere. Only critique I have is be on time. Sometimes things in life are unavoidable, but when you have set appointments especially, call, email or text your clients that your going to be late. It's common courtesy.
January 2023
They really ROCK!!!!!I won't go anywhere else.
March 2022
Our tax preparer was very professional and efficient. Knew what she was doing to get us the maximum refund. Will definitely use this branch again
