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July 2024 by Mastins Construction
Our truck broke down 2.5 hours from home in Warm Springs Va. We had no idea what to do, or where to find help. The motel clerk recommended Burns Auto and we called them. They sent a mechanic to us to try to diagnose the problem. When it was determined that the truck would need to have a part ordered, Burns arranged a tow back to their shop. They ordered the part, installed it, and called us to come pick up when ready. We were shocked that the bill was less than what we expected. I wish they were closer to us as we would use for all of our vehicles. Highly recommended!
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February 2024 by Genesis Marrero
I was stranded at the top of a mountain 20 minutes away from here with one bar of cell service and called here in hopes that they would be open. Roy answered, and while they would not be open by the time I found a tow service through roadside assistance, he gave me the number to a good local tow service and hotels. While I was still figuring out what to do, he actually called me back saying that his son just so happened to be driving through the mountain and could take a look at my car. His son DID ARRIVE and not only did he look over the car and said it looked okay to drive, but he ALSO took the time to teach me a certain way to drive my car to avoid the issue happening again. This was essentially a GODSEND because my home was 2.5 hours away. Made it home safe and sound and if for some reason I ever end up broken down in Bath County again, I know where I'm going.
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November 2023 by Regina Bailey
Always treated fairly and honestly.Wouldn't go anywhere else.
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Great people over at Burns treated me like family. I will go back to them.
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October 2023 by cantro Juno
Great people over at Burns treated me like family. I will go back to them.
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October 2023 by Cornejo stone work
They are very friendly and fast in their work ise in changing new tires
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October 2023 by Yolanda Brown
Very nice men and are reasonably priced. I will return.
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April 2023 by Yolanda Starkey
Very nice men and are reasonably priced. I will return.
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December 2022 by Debbie Lovelace-Engel
I had just moved to the area and had no idea where to go for tires and inspection. I looked up auto repair garage's and found Burn's auto and decided to go there. Although they didn't have my correct tire size they never stopped looking for me until they found a place that could help me that very afternoon. It was great customer care! I appreciate them very much!Service: Tires
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December 2022 by Debbie Engel
I had just moved to the area and had no idea where to go for tires and inspection. I looked up auto repair garage's and found Burn's auto and decided to go there. Although they didn't have my correct tire size they never stopped looking for me until they found a place that could help me that very afternoon. It was great customer care! I appreciate them very much!Service: Tires
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November 2022 by Will Mahone
My 2020 SUV has all the latest electronics. Except when we’re in Bath Co, Va, it won’t start, there are nine! error codes and the emergency brake is locked on.My dealer is 1.5 hrs away and did all they could on the phone for this warranty problem. I called the manufacturer’s road assistance line who asked me if I was safe several times but could not find a tow anywhere in their warranty network.Having had a great experience with our local Burns Auto Repair in the past, I called them for help.About an hour later, Austin Burns stopped by my house with a scanner to release the brakes and referred me to Jerry’s Wrecker Service here in the county who called me and said he’ll get it to the dealer before lunch tomorrow.Austin and Jerry represent the best of personal and professional services in the rural parts of America. I highly recommend them if your technology gets away from you.
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October 2022 by Lawrence Parthum
I'd give it a six if there was one. Stopped what they were doing to fix my tire and he me back on the road
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October 2022 by Patrick Bogan
They do great work
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October 2022 by Thomas
I really like these guys. A bit expensive but they do a great job ?
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August 2022 by black queen fun funny mama
Friendly understanding staff one of my favorite place to take me car
