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December 2023 by Paddy P
Online and debit transactions have been down for going on 10 days today! Every time I call they say they don't know when it will be restored. People have bills to pay! This is unacceptable. Changing banks the second I can get my money from those that have held it hostage for days now. We are being lied to! I'm a software professional and this is no "connectivity issue".Update: It was finally revealed that there had been a data breach and only lived on their official site for a few days to be quickly removed. I went in to close my account and wrote "trust" as the reason for closing it. Nuff said, if I cannot trust you, you're not holding my money.
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December 2023 by Noodle
I’m not mad at Vantage Point, actually quite the opposite. We’ve been members of the credit union for more years than I wish to admit . And they’ve served us well. So, no, I’m not mad. Sad really, sad especially for the employees on the front line who were put in an awful situation of having to deal with the fallout of an antiquated system and had to facilitate the shroud of secrecy from the powers that be. In this day and time, transparency is of the utmost importance, and yet for two weeks, however scary and painful it may have been, honesty and transparency were necessary, yet lacking. Secrets always come out one way or another. And God bless the employees who had to deal with the angry, the frustrated, the scared… as I’m sure they, too, were feeling the same, yet magnified. My question is, who thought it was a good idea to basically keep the members in the dark about the true nature of the ransomware attack with sporadic updates and thinly veiled excuses of ‘connectivity issues’ that our data processor is ‘working on’, when in fact it was known from basically day one what had happened. Would there have been mass hysteria, a run on the bank? I don’t think so. I think the members would have much rather known the truth, been informed so that we as members could have taken some safety measures ourselves to protect what information we could protect whether compromised or not, and been treated as the adults we are with “this is exactly what’s happened” and “this is exactly what’s being done” (to the extent safety and security measures being taken behind the scenes would allow). Instead we were left clueless for two weeks. It’s the fear of the unknown that instills panic. My heart truly goes out to those on the front line who have taken the brunt of the fallout because somebody, or somebodies, decided it was best to not disclose the full extent of the situation. To keep it a secret. These front line employees have homes and families and obligations as we all do, and I hope for them, when the dust settles, that they can retain their current jobs or find new ones at an institution that maybe, just maybe, is operating in the current decade with a mindset and code of ethics that encourages openness, honesty, and transparency. So no, I’m not mad. Just sad.
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December 2023 by Lynn Greene
I have been with Vantage Point Credit Union for over 20 years. I'm very satisfied with them. Yes this is a bad time to not be able to get your money but we have to realize most people who work there aren't getting their money either.
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December 2023 by Lauree Bell
If I could give less than one star I would!!! Bank system has been down over a week now. Can’t pay bills because you can’t use your debit card. You can’t take out but so much money physically because no one is 100% sure of your balance. This place is terrible! Take your business elsewhere and I will be doing the same thing once my money has been released. No one should have this happen.All the bank can say is “it’s a communication to the server issue”. Yeah tell that to people that can’t eat and pay bills.
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December 2023 by TCU2368
It’s been week since this credit union has been having connectivity issues. This is not good. I’m starting to wonder if this is the real problem. I will be closing my accounts when this is resolved .
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December 2023 by Arien Hudson
Friendly bank that had an unfortunate situation but remained helpful and treated their clients with respect throughout the ordeal. Glad they got everything straight and are back up and running.
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September 2023 by M B
Thanks to the gentleman who helped me with my cash deposit issues today, even though I'm not a customer of this credit union. Your assistance was very much appreciated and yes, NFCU ATMs in Colonial Heights did the job.
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July 2023 by Michael
If you are wanting to speak with the main person in charge if you have a problem forget it they are upstairs and they are to good tospeak to anyone
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February 2023 by Aaron Z
Went from a fairly large CU to Vantage Point. The fairly large CU (will not name in this review to keep it fair) went from being a CU (dealt with them for over 10 years) to more of a bank. Truly I felt that, even a community level bank could have offered more. Tried going to another small CU and they were by far understaffed and had to wait over an hour to simply tell us we had to have an appointment to gain membership/get an account. Left there and came to Vantage Point. Even though they reccomend an appointment, it isn't required. Even with me forgetting my SS card at home, we were able to open an account within 20 minutes, and they treated us as if we were family, as if we were members for years. The same feeling I had at my previous CU when I started my account over 10 years ago. Truly they got too big for their shoes and it felt more like a banking experience, not a family(member) experience that I felt here. Looking foward towards a lifetime of banking (well CU) here with Vantage Point!
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August 2022 by Marthy
Always put you on hold as phone as they pick up phone NO customer service
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July 2022 by Dre Lewis
Love this credit union they are very nice and can get a lot of things from them when needed such as credit cards , loans , Etc ..
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April 2022 by Gregory Claiborne
I have been a member for years. Good Credit Union!!!
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August 2021 by Elizabeth G.
I understand why my mother was so pleased with their service for all of these years. She recently passed and I needed to close her account. They were so kind and understanding.
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April 2021 by L d man
When we really needed them they were there for us I really appreciate Casey and her patience we're getting us through and getting us set up for what we really needed in a situationThe whole crew was awesome
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April 2021 by Luis DiazforTDAwesomes
One of the niccest staffs around..
