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“Maliani is absolutely amazing!! Every time I come in, she has a huge smile on her face and is willing and able to help! Whether it was making sure I had the right size unit for my move, to helping me secure the Move-In Truck to assisting me in setting up automatic payments! I appreciate her warmth and willingness to help at all times. The rest of the staff should take notes of her welcoming spirit! It goes a long way!”
“RJ was a rockstar and deserves a raise, regardless of what their current pay rate is. Really appreciate all the help that was given. We were not straightforward customers, but the assistance we needed was given without complaint and with a smile. After the brutally difficult move we've been through, I cannot adequately express how grateful we were for being treated kindly.”
“GREAT EXPERIENCE YET AGAIN!These folks work fast and accurately. Quick to answer the phone. Polite and swift services right off the highway.I have used this location a handful of times. And will again if the need arise.”
“This was my first time using Penske. I️ must say, I️ am so impressed with service from booking online, checking in, cleanliness, checking out..etc. The truck rented was very clean and everything was up-to-date. It even had a back up camera!! I️ typically use Uhaul a lot but I️ will now use Penske. So glad I️ tried it out. The mileage per mile was also lower compared to others in the area.”
“I don't normally leave reviews but Luke was so AMAZING that I just had too! He was very patient and kind the entire time with my aunt and I and he even took extra time out of his day after we had some difficulties moving our things into the first truck we acquired. 10/10 will recommend this Uhaul and representative to everyone we know in the area! Your services are greatly appreciated, & thank you again Luke!”
“Been renting from Charles Burton here for years. He has a very well run and friendly location. I enjoy renting from them.Be aware - usually pick up times are busy. That's just normal. If we all show up at 730 am on a Saturday, it's going to be busy. They'll get you through quickly.Here's a Pro Tip: get the app and use that to return the rental. That way you don't wait on staff and free them up for pick ups. You can also return after hours with the app. I use it exclusively to return. ** Make sure you have an account and use it to reserve in order for the return function to work on the app.”
“Less expensive than other rental truck places. This location really takes care of their trucks, and from what I could tell, the majority of their trucks are new. The pre- and post inspections were very thorough. The only thing I didn't like were the brakes. They seemed to need a little more pressure than I was comfortable with. But it is a box truck, not exactly my everyday transportation.”
“This location was great, really came through for us last minute with an auto carrier after the Sandston location left us high and dry. They helped us attach the carrier and were professional and courteous. Thank yall, we definitely appreciate it!”
“I don't normally leave reviews but Luke was so AMAZING that I just had too! He was very patient and kind the entire time with my aunt and I and he even took extra time out of his day after we had some difficulties moving our things into the first truck we acquired. 10/10 will recommend this Uhaul and representative to everyone we know in the area! Your services are greatly appreciated, & thank you again Luke!”
“Thank you so much! This location came through for my husband and I at the last minute after the Sandston location left us high and dry after we booked it three weeks in advance. This location was professional, courteous, and timely!”
“I have been a repeat customer with this location due to the excellent service provided from the team on site. I want to take a personal thank you to Eli, Jade, Kristine, and Luke for always ensuring that the equipment I have is in excellent condition. They have been nothing short of exceptional. Thank you and I will continue to recommend this site and team for future customers.”
“Kimberley and Samantha are great persons. They are very helpful and friendly. They both helped me when I came to Fort Lee and when I left. They made my move easier and smoother.”
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“Best customer service I have ever received from a business, I used them for a uhual rental while uhuals system was down nationwide and I’ve never had people work harder to accommodating ever, good people and I’d recommend them for any of their services just on the merit of how sincere they were”