“I called Waller while driving up the interstate, having just put on a spare tire, knowing my husband and I were heading in the direction of Hopewell. It was actually my second phone call because the first business would not pick up the phone. Waller picked up promptly, and was able to answer my question about the tire in stock as well as pricing quickly. By the time my husband and I reached their shop, they had the tire sitting out front, waiting. We were able to pull right up, and they changed out the doughnut to the new tire quickly and efficiently. Everyone there was incredibly friendly and kind, personable, and the service was better than many shops I've been to in the past. Even though this is out of town for us, I would definitely consider driving back to Hopewell for this kind of service and pricing if we needed tires again in the future for this kind of customer service.”
7:30AM - 5:30PM
501 E Randolph Rd, Hopewell“I have all my vehicles serviced @ Virginia Automotive. I wouldn’t use any other shop ! The customer service is outstanding ! I enjoy talking to the staff and owner Ted when I take my cars / trucks in for servicing.”
“I have used Scotty and his team to fix my vehicles for years. This is a guy whose word you can take to the bank. He's honest, he won't cheat you and he won't do work that's not necessary. He will also tell you something is beyond his capability and send you to a reputable dealer who he trusts. Give him a try and you two will become a repeat customer.”
“Apparently they have a strict first come first serve policy. I came in at opening and was told it might be a couple of hours, but not guaranteed. They actually took less time than that, I was happy with that. They had a comfortable lounge with a bathroom and coffee. They did good work, but their main draw was they offered financing for their work. It was worth the visit.”
“Richard always does a fantastic job lining up the cars I’ll bring into him. This visit was no exception. Everybody there is always very friendly and willing to explain anything I ask… Couldn’t ask for a better experience.”
“Greatest experience ever, explained to them my issues with prior shops and they looked into it and ensured to tell me the future issues the car could’ve had (none at all) ! Prices are understandable and mechanics know the vehicles they are looking at! ??”