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April 2024 by Shanna Taylor
The other day I received the best customer service anyone could ask for. I met a Mr. Steve. He was not only friendly, but he was very professional, and build repor with me while there. He answered every question and recommended the best product we searched for. He went beyond the call of service, aided me with transferring data, and ensured the new product was protected. He was such a delight and I truly wished we encountered more Steve’s in America like this! He made us laugh, he was speedy, and made us feel so welcomed to receive services. I will definitely come back to see him for more services soon! If you are reading this, thanks Mr. Steve for your outstanding service!
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November 2023 by Jeffrey Moogalian
By far the best experience I've had in a Metro By Tmobile store! Very professional and knowledgeable representatives. Also would like to give my flowers to Mike he's was a great help with solving my problems. 10/10 customer service skill.
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October 2023 by Heather Conley
Metros agents are incompetent!!! For 2 months they have cut my service off after my due date was supposed to be changed. When you call the customer service from your Metro phone without service you CANNOT speak to an agent. So the automated recording says to either pay bill or get extension to speak to agent. So I got extension cuz they cut phone off on wrong due date. Now they are telling me I have to pay the bill cuz they only thing they can do is credit my account and not give me my 3 days of service they owe me. IF YOU DON'T HAVE METRO DON'T EVER GET METRO!! THEY STOLE FROM ME!! I will be contacting my lawyer!!!
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September 2023 by Nicole Gee
Workers are never in store for me to even get help.
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September 2023 by Hazel
Mike reset my phone.Excellent job
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August 2023 by Julia Thpson
Erica was awesome and so helpful! Went above and beyond for me! Thank you so much... Very satisfied with the experience.
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March 2023 by Chris S
John was a big help in trying to get my older phone set up. Sadly it did not go as desired ñ but that was due to the previous carrier not releasing my number properly. So now I have a new phone and number. He was still very helpful on getting it all set up.
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August 2022 by Jose Candelario Rodriguez Sandoval
The lady who helped me does not speak Spanish, however it was not a problem, she spoke by phone to other stores to locate someone to help her translate, excellent ?. Thank you
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October 2021 by Trudy Tiller
The coverage is not good. It has even gotten worse in the last 2 weeks. We have called and called and to no avail. It has been this way driving around our area, being told all the time that the service is getting better.
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August 2021 by Theresa F.
The young man was very nice and helpful. Great attitude ??
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August 2021 by Crystal Walker
Well they don't go all out for there customers!!! You figured for being a new customer they would do there best to help them! But they like all companies all just for the money !! Wish I never switched phone services
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April 2021 by John Dyson II
The best Metro store around, that will get anything you need done, in a fast and friendly manner. I did not ask for the gentleman's name. However, I give him 50 gold stars. Thank you again for EXCELLENT customer service. Will return. Peace.
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February 2021 by Theresa Fulgham
The young man was very nice and helpful. Great attitude ??
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December 2020 by DreamyScrapz Designz
Well they don't go all out for there customers!!! You figured for being a new customer they would do there best to help them! But they like all companies all just for the money !! Wish I never switched phone services
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August 2020 by Melissa A Figueroa Torres
2nd time i have problem with this store now I'm home and i see my received they charge me 20$ for a screen protector i don't ask or even was think to buy i always buy them in amazon or ebay they just charge me with out telling me anything , the first time they don't give me any change and when i call metro they told me i was supposed to have change of the phone i buy they love to steel you money be CAREFULL !!!
