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“John Melki went above and beyond to help me with some issues, and set me up on a new phone within an hour. It was affordable and easy to upgrade. Will visit this store again if I have any future issues”
“Andrew is such a great customer service oriented individual. The company he works for hopefully recognizes the level repeat buyers that will come back because of his patience, respect and simple friendlessness. Do not go to the corporate store at valley view. Give Towers your business because that's where they actually care. Stay awesome Andrew!!”
10AM - 8PM
1407 W Main St, Salem
Mobile Phones
“I would give Brandon more than 5 stars if I could! Brandon at Cellular Sales in Salem was absolutely amazing! I was in desperate need of a new phone, specifically the Pixel 8 Pro. After searching everywhere, I found the Salem store, and Brandon did the impossible—he got me the phone I needed. Thank you so much for all your hard work! I absolutely love my new phone!”
“I had a great experience at the Verizon in Vinton. Those guys are great. They will always be my go to when I have questions and when I'm ready for a new phone. I recommend!!”
“I visited my local Verizon store to obtain assistance on restoring data on my cell phone purchased thru Verizon. Jesse Fevela, the Verizon employee who helped me was very helpful, courteous, and knowledgeable, fixing my issue quickly. As a Verizon customer, I very much appreciate this valuable, "service after the sale" assistance, which will keep me a happy Verizon customer!”
“Wonderful customer service today from Jesse and Matt. Couldn't have asked for better in handling the difficulties encountered today. @Wireless Zone. Thank you again.”
“Hunter was absolutely fantastic. We did assumption of liability and transferred lines. He was very patient with the process and was delighted to service us throughout the whole process. Would highly recommend to anyone looking for a great customer experience.
Oh, and he put my screen protector on with excellent precision.”
“My son broke my phone and I thought it was done for, it had no power. Mr. Musa fixed it right up and saved the day. Pricing beats other shops by a long shot. Thank you Mr. Musa!”
“First of all, they were open on Sunday! So that was a huge help because that’s when my issue began. They fixed my phone in five minutes and it was reasonably priced. You can’t beat that! And they were honest.”
“We've been verizon customers for over 10 years, and I absolutely HATE having to upgrade my phone. I compare it to buying a car...yes, THAT much. But Alex Chin has absolutely changed that. He was honest and helpful, earned my trust quickly, and was efficient. He truly worked to answer all of our questions, made sure everything was just as we wanted, he was polite and hard working (he served multiple customers with excellent customer service to each at one time). He really is one of those people that you would return to THAT store or follow him to another one. He also treats his colleagues with respect, which says a lot. I hope the company treats him as well as he has us. He deserves that! We will definitely come back. This was much easier than we've EVER experienced, and the phones are great! Thanks, Alex, for all you did for us!”
“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”
10AM - 7PM
1101 W Main St, Salem
Mobile Phones
“I absolutely love my Boost-Mobile service and I also have a wonderful sister-in law Angela Gardner. Great service, great location, the g.o.a.t. of Boost-Mobile!!”
“They are very knowledgeable. They have lots of older games for older systems. If you're looking to get your retro game play on they also sell consoles. I would strongly recommend them. Thank you.”
10AM - 7PM
1338 W Main St, Salem
Mobile Phones
“Due to past negative experiences I avoid going into my cell phone carrier's local store. I can truly say Stephen and Dave immediately made me feel welcomed! Their kindness and knowledge calmed my anxiety. Their gift of listening to the customer's need saved me from making a mistake with owning a phone that I was talked into by the 1-800 customer service rep. Thanks to these guys paying attention to what I needed, I was able to get a nice upgrade without breaking my budget! They didn't try to upsell, they actually took their time to find me the best deal based on my budget.
I went back after my iniitial purchase to get their assistance with setting up my new phone and received the same individual personal care. I highly recommend these guys!
Great job Stephen and Dave - don't change!”
“I came there with my kiddo and immediately when we walked in the two men working were extremely helpful. I can’t remember their name but younger boys. Was patient, kind, super helpful and on top of things. They made jokes and conversation with my daughter and had an overall great experience.”
“Cody was very knowledgeable and immediately greeted us as we walked in the door. He was professional and yet personable. My husband commented at one point that Cody was very relaxed and didn't pressure us into doing anything that we didn't want to do. He educated us on our choices and presented educated opinions when asked to do so.
I would hire him to represent my company. He offered (upsale) items but not in a back door way. He's an asset to your company.”
“Lacy was very helpful when I brought my son in to help with his recent apple watch upgrade. What we were not able to do over the phone with Apple for an hour, he was able to do in 15 minutes. We are very happy with the service at this store”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton
Mobile Phones
“Lauren Asberry is an excellent professional. She is very knowledgeable in all areas of phone service. She is always smiling and very positive in her manner. I will recommend the Vinton store to all my friends because of her and her alone!”
“Our destination for high quality weekly/Monthly groceries shopping list and also clothes are pretty good compared to prices. Add to it the gas price discount for members”
10AM - 7PM
511 Hardy Rd, Vinton
Mobile Phones
“I have been with Boost mobile for about 4 years now. I like the place and the service. I have really no issues with Boost. They let me each year to get a new phone and make payments. This time I just bought my Samsung galaxy A13 5G. I told her I would get my there if they could beet the price I found online. I new what phone I wanted. They had it in stocks. I told what she had to beet and she did by $50.00. I liked that. I also got some free accessories . I had a pleasant experience with the associate she was able to help me with no problems about anything to activate my phone. I get the low data on my phone. So I can have a cheap bill. The service is hassle free. No issues with drop calls no problem with using the phone and internet. Smooth sailing. So that is why I would recommend the Boost store in Vinton VA.”
“Michael at the T-Mobile off electric road is absolutely incredible.
We came in to the store today with a billing issue after previously calling the customer service number and was unable to be accurately helped. Michael handled it in store today. We called the customer service line with him present and he was able to have our billing issue completely corrected in the snap of a finger. Truly a saving grace. I will highly recommend T-Mobile. I believe it was also Cody in payments. These two men are truly a blessing to mobile.”
“This store saved me from having to move my service to another company. After visiting another location I am surprised that one hasn't run off many customers. They were too busy on the phone, and never even brought up my account on the computer. Kept talking on her ear buds on the phone and told me I only had 1 option for my upgrade. She Did not want to help at all. Total disrespect. The 9th Street store..this store was a total opposite. Very nice, helpful, and did more than the bare minimum. Went out of his way for me. The first thing he did was pull up my account btw. Showed me many options as well and was very honest. If you are wanting to go to Metro PCS ( I can't get a better plan for 2 of us) do not go anywhere but this location on 9th Street SE.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
10AM - 7PM
1420 W Main St, Salem
Mobile Phones
“They're very courteous . No their product well and come up with good solutions. Always a pleasure going in there with any issue and walking out with resolution.”
“Had a wonderful experience today with a gentleman named Noah. I went in stressed with a broken phone, and he assisted with the process. He put my claim in for me, talked me through everything, and even walked me down the sidewalk to the walk-in repair store to make sure they got everything before he was finished with me. This is some of the best, top-tier customer service I've ever experienced, especially while dealing with such a stressful time. The only negative comment I have is that he asked another gentleman a couple of questions to confirm things, and he seemed to me to have an attitude and was quite rude to his co-worker while responding. I'm not sure if he's a manager or what, but that was totally un called for and made me uncomfortable, and I did not appreciate that. Thank you for the help today, Noah! I'll be back to see you for future needs.”
“I've been a Metro customer for years, and I can say that sometime it can be annoying dealing with issues. But today I dealt with a very nice gentleman, Cody. He was extremely informative with helping me with changing my device and making sure everything was moved over from my old phone. Because I was really scared that it wouldn't come over. But he did an amazing job. I'll be back again to get that new razr soon!”
“They are always there with answers and helping hand. Always polite and friendly. It reminds me of the way a business used to be run with respect and knowledge. She is an awesome human being. Many people could go far in the business world if they followed her example. God bless you and keep it up”
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“Very friendly staff. They did everything they could to get me the best offer. I was waited on by Ashley and her shift was about to end and she stayed late just to get us set up and make sure we were happy.”