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“Chris was amazing to deal with. I thought I was going to have to spend three hours in the store as I’m used to. But I was in and out in 20 minutes and he was so knowledgeable!”
“Incredible attention. They give you information of interest. and the best thing is the quality of time you live. 100% recommended. Ask for Estephany, I assure you that you will leave happy with her kindness, attention and dedication from the moment you enter the store.”
“Tooba was extremely helpful and knowledgeable. She made the experience of getting a new phone painless and easy. We'll definitely be returning for our future Verizon needs.”
“I’ve been here multiple times and have never had any problems getting my technological issues resolved. Sam & Leonard were extremely quick and helpful. Thank you, Experimax!”
“Adrian was super helpful! Acceptional customer service and very friendly. Make what seemed like a complicated phone, fix quick and easy. We were in and out and a short amount of time. Clean place great people wonderful experience.”
“Tech Exchange is a store that excels in meeting customers' video game needs, offering a wide range of products and services tailored to gamers of all preferences. The store boasts an impressive selection of video games, consoles, accessories, and merchandise that caters to both casual players and hardcore enthusiasts alike. Whether you're searching for the latest releases or vintage classics, you're likely to find what you're looking for at Tech Exchange.One of the standout qualities of Tech Exchange is the convenience it offers to customers. The store is well-organized, making it easy to navigate and locate specific items quickly. Additionally, the knowledgeable staff members are generally friendly and approachable, creating a welcoming environment for customers to browse and shop comfortably.However, despite these positive attributes, The atmosphere at Tech Exchange to be somewhat lacking in terms of customer service. While the employees are generally friendly, there have been instances where they appear indifferent or uninterested in assisting customers with their specific needs. This can create a disconnect between customers and staff members, leading to a less-than-ideal shopping experience for some peopleBut overall Tech Exchange remains a great store for fulfilling your video game needs, offering a wide selection of products and a convenient shopping experience. While the atmosphere at the store may sometimes feel a bit off due to the perceived lack of enthusiasm from some employees.”
“Josh at the Verizon in New Kent was an unexpected pleasure to work with. I’m not tech savvy and he was patient and professional in helping with all my questions and concerns. I highly recommend him if anyone needs assistance with Verizon.”
“Absolutely phenomenal service. Brought my phone in because i was experiencing Boot Loop and the man servicing my phone ended up having to replace all the parts. Very kind gentleman and I am so grateful he was able to restore my phone. I would give more stars if i could. Would recommend this phone repair place to everyone.”
10AM - 8PM
616 Hull St, Richmond
Electronics
“I received excellent customer service today, thanks to the store manager who explained very well about the metro plans and I was able to clear up all my doubts, thank you Metro by T-Mobile for having prepared and very nice people.”
“Thank you so much Experimax. I am a student in my senior year of college for my B.S. in Healthcare Administration Management. I got stuck in Richmond after leaving Atlanta in 2020 to help my mom because she was sick. Every restaurant shut down so, I ended up staying because I had no job to go back to as server during Covid-19. I decided to start school and needed a laptop. I found this establishment in my freshman year and received the best customer service and advice to get up and running w classes on my laptop. I have been to several computer stores but Leonard and his team have been the BEST out of all three. Clean store, problems are solved swiftly, very organized, staff on the same page regardless of who I speak with, etc. As a consumer, I HIGHLY recommend trusting this establishment for any service needs.”
“Edgar is the best employee in that location he help me with smart pay for my upgrade and he explain everything to me ,i been in a different metro stores before and the customer care is the worst, I definitely coming back to this location”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
10AM - 8PM
5300 Chamberlayne Rd Ste 3, Richmond
Electronics
“Araceli was incredibly helpful! She got me transferred over from Boost mobile, got me a free new 2023 Samsung galaxy phone! And I got a discount I wouldn't have gotten without her. She even stayed late to help me get all set up. Fantastic experience!”
“Was so happy to be able to find the neck fan I needed for an outing I had. Checking Targets website saved me a lot of time because I knew what store had what I wanted and how many were in stock.”
10AM - 8PM
5654 Brook Rd, Richmond
Electronics
“I was in desperate need of a phone. Not only did I get a quality phone, I received exceptional customer care! Ja'Waun is very knowledgeable of T-Mobile products. He took the time to match me with the best phone for my needs. He was professional, personable and courteous! I also had the pleasure of talking with Ayoungwe and G' ynia. I cannot say enough positive things about such quality individuals.They set the bar high for superior customer service!I would sincerely hope, they are commended by corporate office for their excellent representation of The T-mobile brand.My hats off to such an awesome team!!!!!”
“I had a very positive experience at this Target that I wanted to highlight. The associate Alfred was very kind and took extra care to help us find exactly what we were looking for. He has a very positive energy to him which is always refreshing to find. Thanks again!”
“This was a first for everyone in our crew so the patience exhibited by the group at Light Tape Electro-LuminX Lighting in guiding us to a stunning result is appreciated.”
“We visited the store on yesterday and let me tell u our phones had been off for awhile now so we got there before they open the young man open the the door with good morning what can I do for u today but before that he offered us a snack put the music on he made our trip worth it. Now I told him about our phones and what I could afford the first thing he said was let's just start over because the number u have is gone we both said OK when I tell u he made getting a new number and phone easy and the young lady also came in and she too did a excellent job helping her customers with they're phones as well they had great team work I would give them both a 10 for excellent customer service”
10AM - 8PM
4708 Jefferson Davis Hwy, Richmond
Electronics
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
8AM - 10PM
10100 Brook Rd, Glen Allen
Electronics
“It's a Target, what do you expect?/! I've had a variety of mixed experiences here, but some were very good and none were horrible. I've never seen the store overly dirty or cluttered, but the average associate has very little knowledge about product or location. It is not unusual to visit a packed store, but no less common for it to be virtually deserted. Good luck!”
10AM - 8PM
9901 Brook Rd, Glen Allen
Electronics
“Just spent about 30 minutes chatting with Grant at this location! He was so helpful and friendly as he helped us to navigate purchasing a “real” camera for the first time. He had tons of knowledge and made us feel really excited about our purchase. Thanks, Grant!”
“They have been fixing my computers for YEARS. Also have brought many computers from t u hem. Yesterday for the first time I brought me a Desktop instead of a laptop. However. I will be going back in the morning. I wasn’t given a mouse. No web cam with this one. I NEED them bOTH to be able to do my work from HOME !!PLEASE HELP MEBut other than that. These ppl are amazing guys. I definitely refer them to anyone..”
“There is nothing special this 7-11 offers especially since the selection of hot foods is usually limited. However, the store is clean, food is good (when available) and more importantly the staff is friendly.”
“Thank you Nadi! There are other stores closer to where I live but I will continue to go to this location because of the customer service. Smoothest transactions I've ever had. My phone had an issue with the screen the day after i bought it. They ordered me another under warranty and called me when it was ready. Good guys over there- Polite and efficient.”
“Love this 7-11. I used to live in this neighborhood and go back as often as I can. The workers are friendly and Brian remembers all of his customers. The parking lot is small and it is difficult to get in and out because of the traffic in that location.”
“I went there to find some cranberry juice it was towards the back of the store I did have to ask for help to see what I was on I'm going to do the sales check out and I was out of there.”
“The attendants in this store helped me a great deal by providing guidance on a phone I had purchased. They were friendly and greeted me as I walked into the store.
I appreciate the help they gave as I was at loose ends.
Once again this store came through. The last time Jose helped me out with great patience.
This time Odell used his extensive knowledge to help me get some technical issues changed on my phone. These guys are lifesavers!
May 4th, 2024.
Once again, Odell helped me out and even found a way to improve my service. He helped me with the tech part of it, and was very, very patient. This store improves my opinion of T-Mobile.
Incidentally, the Google Maps review wouldn't let me post a new review for some reason. Just thought you should know.”
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“The MetroPCS on Airport Dr. was very helpful with my needs. They treat me like a person then trying to rush me out. I recommend them highly. They are getting better every time I come in. They are there for you. So go and visit them.”