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March 2024 by Blue Girl
I never had any bad experience at this location. They are always efficient and friendly. So thank you so much!
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March 2024 by Stephanie Smith
The front desk workers are very nice. The manager is not nice. The passport worker jerks people around and changes the cut off line to when she wants it no matter if the walk in is stated to 1 pm on Saturdays. The manager is rude and unhelpful. Go anywhere else but here for a passport
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February 2024 by Jacques Bertrand
Why would the self service kiosk be updating at 11pm? 2-3am would be ideal. This location also lacks in keeping priority boxes stocked in the lobby.
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December 2023 by Ana Mery Amaya Vigil
It is the worst place I have ever been, just because I am a Latin Hispanic, no one wanted to serve me, in this place I received the worst treatment I have received since I have been here for 7 years and they take advantage of the need that one has to live and send packages, they should change personnel who are not so racist
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December 2023 by Cesar Ricaurte
The worst experience of customer service. There is one employee who is particularly rude and uncooperative.
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November 2023 by Andrei Rotenev
Incompetent staff, incapable of scanning a simple shipping label.
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October 2023 by emmawelkoЭТ
today (September 11, 2023) I came to ask for a passport! I would like to express my gratitude to Di China for her professionalism, kindness and smiling face. (I really wanted to live to be 1000 years old)! She took a passport photo of me and thanks to her optimism and positivity, my photo turned out very cool! Thanks Di China, you made my day!
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July 2023 by Sangeeta Sinha
Great customer service. The gentleman was very patient, efficient and well natured. He was very easy to talk to.
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July 2023 by Jessica J.
Had to mail a package from here today as the first errand of my day. The branch was clean, inviting, and staff was very nice & welcoming. Service was quick, efficient, and thorough. Jasmine helped me and she was very nice, patient, helpful, and kind. I kinda wanted to hang out at the post office! A wonderful start to my day; set me in a good mood! Thank you.
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June 2023 by Liberty Belle
We've only lived in Herndon for about a year, and we've got the best postal carrier we've ever seen. And the post office is also the best for our shipping needs! Thank you!
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May 2023 by qi liu
The 3women at the front desk were all very rude because I'm Asian? When I was waiting in line, I saw a female employee being very unfriendly to a Hispanic woman, and I got worried. I remember, 5days ago I went to another post office, the staff told me to give them and they would take care of me. She put my return lable in a special post office plastic bag and attached it to the package. but here，three women who say they don't have this service at any of their post offices, want me to buy tape from them to put on the return label。So, the point of the free return is to sell your post office tape?I have tape on my car, but the way you force people to buy your tape is disgusting. I hope you will be patient and treat each guest fairly. Hope you also learn other ways of post office service!ok！！
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April 2023 by Kathy F.
I came through the line with a uniform from work and a first class shipping label and wanted to ask how I would go about mailing this, because I genuienly did not know how to do it. instead actually helping me, the teller was more frustrated that I didn't have my package already prepared, I'm sorry I thought that's what I had explained to you is that I don't know how to mail this and if I could get some help... but she followed up with asking me if I had a box at home and that I'm already supposed to come with the package already prepared before I get in line... then she pointed to some brown envelopes behind me and insinuated that I would have to purchase the envelopes, prepare the package and then get back in line. I've come to the post office before to drop off normal things like letters and envelopes that just contain stamps, but this is the first time I genuinely needed help and I did not receive the help I needed, instead she made me feel like an idiot for not knowing/doing it right the first time, was quick to try to get me out of the line, nor did I feel like I was welcomed, if anything I felt like I was a nuisance. I decided not to mail the package here & will instead go to another post office.
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February 2023 by ayush varma
02/09/2023 was my first visit to the PO after moving to Herndon in May 2020. A lady named 'MINI' was very helpful in sorting out my dilemma of what service to choose for mailing my Important papers. Thanks Mini !!
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December 2022 by Kelly Daly
Long line today after lunch, but the staff were very efficient and the wait time wasn't that long.
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November 2022 by Chingiz J
It’s so rarely they get 5 star, great service here
