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March 2024 by Ali Karaca
This MANAGER is an absolute nightmare. They were as helpful as a broken compass, and their attitude reeked of arrogance. It's like they were trained in the art of unhelpfulness and rudeness. Avoid this place like the plague if you prefer dealing with decent human beings.
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February 2024 by Jalwirtus Pankaras
It’s started with my truck not being ready for mobile pickup. Then, the person that assisted me gave me a truck that was blocked in by other trucks and was all the way on the other side. Spent too much time walking to get it, twice because of this. She never apologized for her error. She did not bother for thanking me for renting with you or anything that is customary courtesy. Once I had the other truck I didn’t get the text message for damages, I had the old one. I had to go back in to the office to have them resend. No apologies. And lastly, I had ordered 3 dozen pads and a dolly. The woman that assisted me told me to drive around and pick it up. I did this and the items were on the floor… in the rain. Common sense or even basic customer service would have been to wait until i pulled up and come out with the items. I had two of the bags that were wet. The pads got wet. I spent more time dealing with your staff than I wanted to. Just not happy with the service I received. Your staff at this location clearly doesn’t care… they did not prepare my truck for mobile pickup, they did a terrible job at customer service.
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February 2024 by Ian Flanders
Friendly staff but they charged me a $20 after hours service fee even though I returned the equipment at 6pm. They ended up refunding it after I posted this review.Edit: the $20 charge was later reversed.
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January 2024 by MOHAMMAD MOUSA
The truck I had is very bad shape.Usually, they have better than this, but I got the worst this time.No care for the truck at all major and minor maintenance needs to be done for the truck
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December 2023 by maryalice ingles
They are claiming I damaged their van vehicle as I returned after hoursI have one fabulous record of zero accidents or incident free of any vehicleI can’t be possible responsible for damages after hours.Their returning dock area has zero canopy so taking pictures may of miskewed photo uploads to then choose to charge me for damageWowAs well as receiving vehicle with high concentration of heavy smoke smell is not inviting to any customerIf renting from here be mindful after hours as they WILL charge additional fees for damages unknown while it was in your possessionI’m going to be fighting this
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December 2023 by Aila Alqarni
The assistant manager was terrible, I was waiting more than 20mins to just get my receipt, she showed attitude for no response, she was super rude. There is a guy ( sorry I forgot his name but start with G) really helpful great, and awesome guy thanks buddy. Overall, It was a horrible experience. Also, the truck was unsafe to drive, need service.
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December 2023 by Riasat Zaman
They tricked me. Few months ago, I paid $400 for NoVA to Charlottesville move. The employee told me it was pro rated. I hope she didn’t lie to me intentionally.Fast forward, I only paid $180 from Charlottesville to NoVA move back (different U-Haul location but same size truck and for longer duration).I would’ve saved $220 if only knew then.
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November 2023 by S iie (Riley iie)
This is the absolute best experience we’ve had with UHaul. Matias’ customer service was the best and he was so helpful, friendly, and handles all of our concerns quickly. And Angie when we called later on in the evening to modify our reservation was equally as kind and patient with us. We would refer anyone to this location if they needed any uhaul services. We were very impressed by this location and wish we had known about it sooner.
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November 2023 by thomas overly
All I can say is Meisha exceeded all standards in customer service and professionalism. Promote this one fast or you will lose her. Best U-Haul experience.
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October 2023 by Nathan McMurphy
We reserved a truck prior to arriving and once we arrived (on time) they had given our reservation to someone else. They had no replacements and the other U-Haul they referred us to closed I. The next 30 mins. Wasted our time and they were entirely unhelpful.
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October 2023 by Liz Salinas
Very little common sense and responsibility!Their General Manager, Matt, has no respect for the Customer's input or feedback.
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September 2023 by Rebecca Hill
Getting the truck in the morning was great the lady was super helpful and nice. But returning the truck is a whole different experience. They just kept telling me I'm good and just drop off the keys. Even though I knew I was over milage and just wanted to know my total. And it was like no one really wanted to be there or help me figure stuff out without calling me rude. Also I'm getting charged an extra 15$ that wasn't on my final recipet.
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September 2023 by Katie Krouse
This was the best UHaul experience I have ever had. Thank you for all of your help!
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July 2023 by Raj Dangol
Got charged for the miles I did not drive. Also they said I did not fill up the fuel but I did. Very poor customer service. I called to get the situation resolved but no help at all.Previously I rented a 10' truck for 4 hrs and got charged $63 but from this store I rented a 9' van for 2 hrs and got charged $88.It's a scam. Gave one star because zero was not possible
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July 2023 by Steve Jones
A little pricey but phone apps worked would have preferred seeing someone upon return
