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January 2023 by Taydra F.
I like this location. I have visited 3 times and each time within the capabilities available in-store, I was able to get what I needed done. The employees were pleasant and helpful.
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December 2022 by Joshua K.
Don't go here. My family just got scammed of about Three hundred dollars that they thought we wouldn't notice that they were billing us. The workers are rude and their behavior are unacceptable. Luckily we called the people of T-mobile to fix it but Worldgate t mobile is full of scammer. Do NOT GO!!
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July 2022 by D M.
The reviews continue to be bad and 1 stars. I was recently there an hour before closing. 2 people behind the counter with other customers and probably close to 10 people waiting and more coming in. I was next in line so I knew it would not be a problem for me to get service. Now for all the others waiting and it was getting closer to closing. I have just 2 questions:1) why did you come close to closing? You are expecting these people to stay after hours and help you?2) why are you taking your lack of common sense on these people when they can't help you because they are closing?I have been coming to this location for years and never have I had a problem with anyone that works here. I have 8 lines on my plan and they always handle my requests swiftly. PEOPLE PUT YOURSELF IN THEIR SHOES, can you do what they do for 8-10 hrs a day? Crazy requests made by crazy people, one after another. BE NICE, BE PATIENT...check your attitude at the door!
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June 2022 by Nas W.
This is my 2nd time at this location and wow! The store manager Rodrigo does not know what he is doing. First issue I had about year ago and he said he couldn't help me worked on his computer kept on saying no no, I went to location in Reston and the issue was resolved by the store manager there. Today was my 2nd issue, t mobile customer service told me I can drop off my broken phone to any location and they will mail it. Well guess what I came to the same location thinking it would be better this time. But guess who walks up to help me again Rodrigo, and I told him about the damaged phone and how I need it to be sent out. He goes oh no we can't do that, unless you are trading in a phone. This guy simply does not know what he is doing,
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August 2021 by Raja J.
One of the worst experiences I had with the Worldgate T-MOBILE Herndon store. The three counter people either should be taught how to handle customers or they should be fired. Very rude, disrespectful and unethical behavior. I said I am with T-Mobile for 10 years and her reply was "so what". I just went to replace my SIM card from 4G to 5G which I received from T-Mobile free of cost and I was instructed to go to any T-Mobile store for free activation. The staff there said they will charge $30 for activating the card.. I told them that I am supposed to get free of charge per T-Mobile online representatives. The staff said this store will charge $30 and your free to go anywhere and good luck, with sarcastic look. I called T-Mobile direct and they said they will speak to the counter staff and she refused to speak. The gentleman there was also rude and arrogant. Being with T-Mobile fort 10 years having five lines a shame.. if this continues T-Mobile will be soon in the closure list.
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December 2018 by Milko K.
I'm never gonna come back in this freaking store ! I was waiting about 15 min without any normal greetings like hi or hello from the people who work there ... and then I run away from the door . T Mobile is everywhere but this one in Herndon I never gonna come back ...
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November 2018 by Peter Y.
Bad Service I wouldn't recommend to my Friends and Family, the workers have zero customer service and no respect for their customers & they wont help out other people's problems that they have with their phones and the long wait time on the phone for the sales representative. they have no knowledge on troubleshooting on a Motorola E Smart phone. The store is not a good store in Herndon,VA Please read this review because this is a Honest one
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October 2018 by Bambi A.
This location is not a corporate location. Don't be tricked into purchasing things without getting all the information behind the purchase.
