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March 2024 by C
Where do I even start? After going through a terrible experience with a nearby Marriott (Fairfield Inn Herron Reston) I ended up at this location by booking it last minute. The person on the other end of the phone was ALISIA !! The purpose of my travel was very sensitive and of course she didn’t know that but her service, her attitude, her spirit and her kindness changed my entire day that left both of us hugging in tears! I’m so glad that I stayed here. This woman deserves an excellent performance evaluation. I hope she receives the recognition that she truly is so deserving of. I hope to receive a survey from Marriott to let them know about their employee Alisia.
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March 2024 by Michelle Quintana
I stayed here a couple of times recently and had a wonderful stay! Front desk clerk, Muhammad, was extremely pleasant and helpful whenever I had a question or needed assistance. Breakfast was wonderful and I enjoyed the variety of options. Staff was attentive to every detail from the moment I walked in. This included the front desk, breakfast buffet attendant, and housekeeping. I will definitely stay here again when visiting the area.
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March 2024 by The Southern Shire
Great staff, and accommodations! Alisia is the warmest, friendliest attendant I've had the pleasure to meet in my travels. I started staying at the hotel on and off a few months ago for work, and all the staff have been polite and easy to work with. Wonderful place, and I'd definitely recommend it!
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January 2024 by Robert M B
Good, only complaint was with the bathroom door that was damaged and couldn't close it but it was a very good hotel.
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January 2024 by Lois Meppelink
Rooms are beautiful. Staff super friendly.
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November 2023 by Rodney Baumgart
Despite a reservation mix up, they quickly solved the issue. The staff is great, and the rooms are clean and spaciousness.
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October 2023 by Matthew
The staff here was great.The location was great.The rooms themselves are not great. They are clean and well maintained but they have virtually no closet. Bathroom hooks are loosely glued to fabric wall paper. Ironing boards are old and have worn and flimsy covers.Heat/AC is the old too loud too hot or too cold under window style unit.There is also some car detailing service outside that starts making a lot of noise early.Walls are thin and guests can be heard between rooms.
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October 2023 by Richard Tree
Staff was amazing. Huge few complaints. It’s attached to an enterprise and the room they gave me was one the first floor right in front of the area they clean the cars. So I was woken up at 7am everyday to that. Also, the towels always weirdly smelled like maple syrup. Great stay besides that, but not being able to sleep was an issue. You’d think they would try and clean the cars farther away from a window. Couldn’t open shade because they would be able to see in. Not ideal, really should change that on their end. Wouldn’t stay here again just because of that
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September 2023 by Andrew Olarte
Waited for shuttle at designated spot and time and despite the hotel claim that the van was there - it was not. I proceeded to follow up with the front desk and they could not reach the van driver for any more information. I gave up and took an Uber. They use a standard mini-van with a sticker, so it isn’t your traditional hotel shuttle vehicle. Not very conspicuous. Also they failed to ask if I needed the shuttle the next morning, assuming it was scheduled & I found out that it was not. They needed to arrange alternate transportation back to the airport. The rooms are well conditioned and modern but do not offer that much sound isolation, so it can be noisy on the weekends. I chose this property mostly for its proximity to the Old Dominion walking trail but the afternoon proved too warm for a walk. Most likely may stay here again, but it will not be a top choice. I am a Titanium Elite Member with Marriott.
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September 2023 by Mike
The rooms and hallway have a realy strong funky smell almost unbearable. The washrooms in the room have sliding doors that have a nice big gap and bathrooms are right in font of beds. Zero privacy.
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September 2023 by Robert Fritz
Well appointed modern rooms with ample USB ports for charging. My only complaint was while they had hot coffee in the lobby, they ran out of cream and sugar early in the morning and hadn't been restocked by the end of the day.Rooms: King was ample size. Modern bath with sliding glass doorsWalkability: Across the street from food options
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August 2023 by E Z
We booked SpringHill Suites by Marriott Herndon Reston for its proximity to Herndon Metro station, which provides easy access to Washington, D.C. The hotel is a bit dated, but it is well-maintained and clean. The rooms are spacious and comfortable, and the bed was very comfortable. The bathroom was also spacious. The staff was friendly and helpful, and they were always happy to make recommendations for places to visit or eat.
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August 2023 by E Y
We booked SpringHill Suites by Marriott Herndon Reston for its proximity to Herndon Metro station, which provides easy access to Washington, D.C. The hotel is a bit dated, but it is well-maintained and clean. The rooms are spacious and comfortable, and the bed was very comfortable. The bathroom was also spacious. The staff was friendly and helpful, and they were always happy to make recommendations for places to visit or eat.
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July 2023 by Tammy S.
I've had two week-long stays here in the last 2 years. The rooms are clean and neat. The staff are always helpful and pleasant.During my first stay last year, I was waking up very early and the overnight crew member needed a point to make me fresh coffee.During this stay, there was an odd smell in the first room they gave me, and they immediately hooked me up with a new room without hesitation.
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July 2023 by Kitt Laidlaw
I can't say enough about the amazing staff..from the front desk to the housekeeping..to everyone in between...we got stuck in DC for 3 days due to travel/canceled flights..we made the most of it..we ended up staying here way longer than planned but the staff was so easy to work with..the room was extremely clean, has a mini fridge, a microwave, big TV, comfy beds, clean linens, & a coffee maker. In the lobby area there are cold drinks, wine, ice cream and some other small snacks. There is a Dunkin Donuts across the street and a Target within walking distance (.3 miles)..I don't plan on coming back to the area anytime soon..but if I get stuck here again..I'd definitely stay here! Thank you again for being so accommodating!Rooms: Very clean..lots of room..comfy bed..West Elm couches..clean linens and big TVSafety: I felt safe walking to Dunkin Donuts across the st and to Target nearby.
