-
November 2023 by Andrew S.
Worthless customer service. Nobody could help me find simple syrup. All pointed to the same isle where the product was not located. Even asked where grenadine was as I thought that might be an easier find for them. I waited a few minutes at customer service after asking a 4th employee for help and not getting any. Ended up leaving my items without buying anything.
-
November 2023 by Peyton M.
Horrible attitude no one at checkout no one to help at self checkout like how is this place even open with no inside.... Had to checkout everything in self checkout not happy with their customer service and customer care...
-
June 2023 by Richard C.
I'm so annoyed with their bakery. I stopped by around 3pm on Saturday needing a Black Forest cake for a party on Sunday. I stopped by the bakery and asked for a Black Forest cake. They said they didn't have any in stock but that I can order one for Sunday. I specifically asked if it would be ready by Sunday, because if they couldn't do it, no problem, I would look elsewhere. They said no problem, and asked when do you need it. I asked if 10am was ok and they said no problem. So I get a call at 9am on Sunday and it was the catering manager who said they couldn't make the cake today. They said they need at least 24 hours notice. No the ONE thing I'm suppose to bring to a Father's Day party I don't have Thanks Safeway.
-
February 2023 by P M.
The safeway in Herndon VA on Elden Street has an advertisement on the door saying that you will get a grocery card with $75 on it if you take a new prescription in. Well, in extremely unreadable small print it says not if you are on Medicare.Well Medicare everyone over 65 is entitled to and is on it. So why the discrimination against older people? And by printing it in such a small print, it is false advertising. I only shop here because it is convenient. The also sold gift cards that were already spent. I bought 3 50 gift cards that were already spent. I guess I should have read the sign buy at your own risk.
-
November 2021 by Nancy R.
At 7:30 pm NO checkout lines open, and nobody at customer service, forcing you to use self checkout whether you like it or not. If it happens again they are off my list.
-
August 2021 by Tom W.
I have been shopping at this Safeway for over 10 years and now it's time to find another grocery store. It has been getting worse every day while Harris Teeter, Giant and Trader Joes gets better all the time. I gave 2 stars because your staff are nice. I found liquid on the floor by seafood and I almost fell from a slip, also came across other areas that needed to be cleaned but no one around to ask for help. I went to check out and had way too many items for self checkout, and of course no cashiers as most times I am in this store, just self checkout and it was a nightmare as I had too many things and the system keep telling me to put things purchased on the shelf but got too full, so I moved some bags back to the cart and of course the plastic bag broke and containers opened all over the floor and got no help, I just asked why they can't open a register, and got the answer she was on break, I don't mind self check out when I have a few items but it appears you don't need my business.
-
August 2021 by Summertime R.
Extremely rude racist people work here. They treat customers like crap. Stay away! The store never is stocked up, lately it's been very dirty and there is zero customer service.
-
April 2021 by Jill C.
This review is strictly of the Customer Service desk in relation to receiving a Western Union transfer. I've never had to send or receive a transfer before, but my bank suggested it as a workaround when my electronic transfer of funds between banks was delayed by 72 hours and I had to pay a contractor at my house same day. She initiated two Western Union transfers for $999 each, she sent me the money transfer control numbers (MTCNs), and looked up locations where I could pick it up. She said "Any Safeway grocery store can do it." I arrived at 5:15pm on a Monday. I waited about 4-5 minutes with two wriggly impatient kids as the Customer Service desk sat empty, not a soul around. I rang the little bell to alert someone we needed assistance. A nearby cashier paged a manager. Finally someone came out of the office with the two-way mirrored glass, and I explained what I needed. She looked flustered. Another manager was paged. Clearly not many people have a need for Western Union transfers, or at least not on the receiving end. She explained that they may not have enough money to cash out even one of the transfers, and definitely not two. She counted out the cash she had on hand at the register with the special drawer for large bill deposits. She had just enough for one of the $999 transfers, so I had her complete the transaction. I had to go to not one, not two, but THREE other Safeway stores to have the other transfer processed. The other locations had some local store policy in place that they could only cash a maximum of $500 and then issue a money order for the rest (!?) or they did not have enough cash on hand. It was amazing the lengths I had to go to for two Western Union money transfers. Seriously, don't advertise you're a participating Western Union transfer location if you're only willing to take $ for outgoing transfers and aren't prepared to receive and cash out a transfer. Secondly, there shouldn't be some store policy that precludes someone from receiving a full transfer. The maximum transfer is $999, and you as a participating store should be prepared and willing to honor the full transfer. I understood not having enough on hand for two, because I know Western Union transfers are a bit of a holdout from a bygone era; but be prepared for at least one! And lastly, the line of people who needed Customer Service assistance that queued behind me was 5 people long and I had to wait a good 5 minutes for even one person to show up at the desk. Maybe get some staff to man the counter?
-
February 2021 by Aziz S.
Very clean and efficient grocery store! Better then most of the other grocery stores in the area. My number 1 choice for weekly grocery shopping!!
-
December 2020 by Jennifer S.
The leadership has gone downhill again. The former manager Megan used to have more lines available and cared. Now it's back to begging for a cashier. No, I do not want to do self checkout with 45 items. The cashiers are all nice, which is why I'm giving this Safeway two stars, but when I get in the only available line and have to let everyone in front or me or receive dirty looks because there are NO OTHER LINES, it ruins everyone's day. Shopping shouldn't be stressful. Don't bother with Safeway. Go to Giant, Trader Joe's, Harris Teeter, or somewhere where they care about the customer.
-
October 2020 by E H.
My ears are bleeding and all the food I bought here tastes horrible, due to the "young country" (AKA appropriation of at least three other musical genres) blasting from the speakers all over the store. Make it stop!!!
-
May 2020 by Peggy M.
So, it's an hour past my promised delivery time. I called the designated number, waited on hold for a half hour, finally got a person, then was disconnected. I sent an email to the designated address and received only an offer to become a member. I will never, never shop here again.
-
April 2020 by Christina Hoover
I am one of the ORIGINAL Safeway customers at this store..and have spent THOUSANDS of dollars here over the years. But, the current management team here will treat you like an infestation should you expect to be able to get a replacement for coffee creamer that spoils LONG before it should! UNBELIEVABLE!!!
-
December 2019 by Kiley B.
My overall impression based on 10+ visits is that there is an eerie lack of cashiers. They try to get everyone to use self check-out, but it seems like most people there prefer a real check out clerk! So that line is very long and the self check-outs are empty. I have a hard time finding friendly service here and often have to go without an item if I can't find it myself.
-
November 2019 by Scott H.
We had to pick up a few things from this store twice this week. The 'music' that they play is awful, think everything with voice assist. The second visit, we couldn't handle it; left and went down the street to Harris Teeter.
