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December 2019 by Lucretia B.
Technician was not nice very rough non caring, office was dirty run down looking, had lazer hair removal the gel used felt like it had been in a refrigerator, no wet wipes or towel to clean up after procedure, she handed me 1 small Kleenex, I don't know how she is still in business, used old and dated lazer, HORRIBLE experiance
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October 2019 by Melissa L.
Received a Groupon as a gift, have tried to call 3 times to make an appointment and have received no call back. The one time I got through to someone they were incredibly unprofessional, answered the phone - "Hello?" and when I asked if this was New Look Medi Spa she responds "Yeah." I said I wanted to make an appointment and she hung up on me! I tried to call back and got the voicemail again. Going to get my money back.
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August 2019 by Cindy S.
This is a total waste of time. I bought a LivingSocial vouchers for three Microdermabrasion's. It says to request an appointment online, so I did. I received an email stating someone will contact you within 24 hours. NO one did! I called several times and emailed..NO RESPONSE! Don't waste your time or money!!! BAD SERVICE!!!!
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May 2019 by Chelsea C.
Purchased a groupon for a spray tan. Was unable to reach via the phone number provided both directly from groupon and from a quick google search. Tried calling multiple times during business hours, left a voicemail with my name and phone number, made an appointment request on their website (which states they will reply within 24 hours). It has now been three days and I still have not been able to reach them and have not received a call back. I have now returned my groupon since clearly this place is not looking for business.
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January 2019 by Cindy D.
I got a groupon for 3 IPL laser sessions. I went for the first one no results at all! Know that I have had MANY done at many different spas before. I called Groupon and told them of the issue, they said I could not have my money back bc I had already used one of the sessions. So I went back and told her I was very unhappy she said she would do hair removal instead. I have also have this done MANY TIMES. I had my bikini done. She did the treatment and it did not wk AT ALL!! I couldn't believe it!! I had to come back for the third and final session to discuss what to do now. She gave me the complete run around about how she was doing her best and how my body was somehow just rejecting. This is complete BS. I have dark hair andfair skin, always respond to laser. Her laser is not working properly. She would not do anymore treatments or refund. All I can do is warn everyone from going there!! If I could give negative stars I would!!
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July 2018 by Sara M.
I've been coming to new look medi spa for almost two years now for spray tans. My experience has always been wonderful! The owner is super sweet and I'm in and out quickly. I also love the products that are used for the tans...they make my skin feel great! My mom also came to get her eyebrows done, and was very happy with the results. Pricing is great as well. I definitely recommend to anyone looking for services!
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June 2018 by Ashley T.
I havent had any service as of yet but I did drive to the Herndon location just to ask questions, during their business hours. I heard people talking inside, but Noone answered the door as I knocked. Did I smell or something? The open sign wasnt lit but there was no note on the door. I called the number that was handwritten on the paper posted on the door and no answer. Maybe Ill try another location. That was a waste of time.
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June 2018 by Jessica B.
Best threading in town! I have been using New Look to thread my eyebrows for over 10 years. This location is wonderful. Ample and easy parking and I can swing by after work and get in and out in minutes. The technician is always sweet and personable.
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April 2018 by Melly A.
I got a groupon with this company a little while ago and I definitely expected more than what I received. Firstly, I have two more sessions with them so I don't know why its showing "redeemed" secondly, they never answer the phone so booking an appointment is almost impossible. Thirdly, the service itself is a hoax because I had done research prior to obtaining the service and one only should need 1-3 treatments for ultimate results and immediately they tried to sell me on multiple. Not impressed. Obviously I have to redeem my other two sessions but let's see if they answer the phone.
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March 2018 by Tania F.
This is the worst experience I've had with a local vendor. I got a Groupon for facial treatments and it's been impossible to make an appointment. The vendor has several locations in NoVa. The Groupon has a number to call where nobody picks up the phone (Springfield), after trying for 4 days, I called Herndon and Chantilly salons, in both places, as soon as they hear the word Groupon, either they don't have availability or ask you to leave a message so "they call you back when available". It's the most outrageous way of stealing your money and wasting your time. This is not a serious nor reliable business, please stay away!!!
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February 2018 by Elena P.
AVOID THIS PLACE! I purchased 3 IPL sessions on Groupon recently. I called the number on the Groupon ( 703-435-2448) and NEVER got a live person. After I left two VM then they returned my call three days later. When I came to the Medi Spa at Herndon the woman at the front desk was incredibly RUDE. Apparently she is only one who does IPLs at South Riding and Herndon locations. She asked me if I have a card to prove that I have not used my Groupon before and I politely replied that I don't . She got really mad and threw a piece of paper at me. She accused me in lying!!!!! I was shocked! I came to the spa to relax and got this!!???? When I asked her to give me her contact information she threatened me. Finally, I got the owner of this place phone number and he told me that he never had any issues with the customer service which is a big LIE. Now that I'm reading all reviews here, I wish I read them before I bought a voucher. Please avoid this place. I will never return and will warn everyone I know. I also called Groupon customer service and told them about my experience!!! AVOID this place!
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December 2017 by Ashley P.
I had some free Groupon credit for some settlement or another. I used it on a facial at New Look Medi Spa Dulles Landing. It took a few tries to get an appointment, and I wasn't really sure someone was actually going to be there when I showed up. I arrived a few moments early, and was taken back with minimal waiting after filling out short paperwork. The rooms are clean as are the restrooms. My technician was pleasant. The oddity was the actual facial. I've had quite a few in my 30 years, and this wasn't really a facial. She washed my face, applied toner, moisturizer, and I was out folks! No extractions, no hot towels, no explanation of what the hell she was using. I remember asking her well what brand is it, I have sensitive skin. It was dermalogica, so at least there's that. When I went to give her a tip, she had already disappeared! I left some cash on the desk, and left. It was a bizarre experience overall just to get my face washed!
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October 2017 by Vanessa S.
BEWARE! I bought a Groupon for the Springfield, VA location and tried to call the listed number for days. Not only did no one answer on a Saturday or weekday during the day, but I did not have the call or email returned. Then I saw where the owner posted feedback on their Facebook page as if he were a customer. Oooohhhh, that is just wrong on so many levels! So I asked Groupon to refund my purchase after explaining everything to them.
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August 2013 by Sravani Seelam
I can see many magnetic offers in this New Look Deals…At first felt happy for the price.....hope u people come up with more deals…
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June 2013 by Sravani Seelam8ikjiiiu
I can see many magnetic offers in this New Look Deals…At first felt happy for the price.....hope u people come up with more deals…