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July 2024 by Luisa Castillo
Terrible service yesterday I went to get a drink and they didn't notice that my phone had fraud protection they didn't communicate with me and I was left incommunicado they didn't want any help saying I had to buy a new phone (the edta phone working fine) wanting to get more money when all I need is to have my same number
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January 2024 by Iris cruz
LAP SENORA CAROLA HELPED US A LOT WITH A PROBLEM WE HAD.. THANK YOU
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January 2024 by Otto rolando Brito
Good service Carola, I congratulate you for your nice service, blessings.
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December 2023 by yenni Yaneth
I was scamed i was charged 199 for a a phone that dosent work and was charged for a pair of earphones the guy said it was free because they had no bags i noticed later he charged for the earphones 64 dollars discounted 20 dollars so the phone and activation fees taxes and payment free should of come out to around 150 not 199 so earphones where not free but 49 dollars i whent back and complain he denied and said thats how it shows on reciped but not how it works i been a customer for more then a year i was getting new phone because it broke
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December 2023 by Santos Aguilar
Mrs. Carola is very kind, thank you very much for your help and may God bless you.
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December 2023 by May Chipi chiroque
The lady who helped me, Carola, was very kind and helpful. Thank you for your help.
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November 2023 by Moises Ramos
The truth is that I had very good attention and I am happy with the service offered.
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November 2023 by Vladimir Mata
Ok, so I sent my wife to add a new line, they told my wife the cost for the SIM will be 10$ as it was posted by MetroPCS agent online .. but I went there to ask for an explanation for 2 differents charges, one for $10 and another for $25 and the guy working there FERNANDO TOLD ME, oh I don't know what's going on with those extra cost, but the manager is not here . So I can't help you with that. Really? Is that an answer? Then he said , the $25 amount you see there is not real. Oh! Not real? But you too that money from my wife as well!!! And there is no manager? What's going on??? 8 years with metro and never happened before...his final answer from Fernando was, YOU SHOULD DO EVERYTHING ONLINE AND DONT COME TO THE STORE.. OH WOW. AMAZING.. NOW IM CANCELLING MY 5 LINES..
UPDATED
Thanks to the store manager, and to Jose for the help provided to solve the problem. The money was refunded. Above all, thank you both for the good service. And may God bless you ALL.
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November 2023 by Emelychelsea Lara
Very bad service. It seems that they will not be paid to work and represent metro. Well, I'm not going back there. I would rather change phone companies than receive that service every time I want to make my payments.
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November 2023 by Areli Galdamez
I have received good attention, the problem with my phone signal was solved, the boy Fernando was very kind
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November 2023 by orfa calderon padilla
Very good metro cervisio
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October 2023 by Norma Ayala
Carola provided amazing fast customer service. We were very happy with our visit. We were able to accomplish everything we planned.
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October 2023 by Isaias
The customer service is a joke. The guy working there and a lady, they said they are new and don't know how to do things. Simple, FERNANDO, GO HOME AND LET SOMEONE ELSE WHO KNOWS THE JOB, TO WORK THERE... VERY RUDE PEOPLE. ALWAYS OVERCHARGING PEOPLE WITH ITEMS THEY NEVER PURCHASED..
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October 2023 by Djinn Abadon
Ok, so I sent my wife to add a new line, they told my wife the cost for the SIM will be 10$ as it was posted by MetroPCS agent online .. but I went there to ask for an explanation for 2 differents charges, one for $10 and another for $25 and the guy working there FERNANDO TOLD ME, oh I don't know what's going on with those extra cost, but the manager is not here . So I can't help you with that. Really? Is that an answer? Then he said , the $25 amount you see there is not real. Oh! Not real? But you too that money from my wife as well!!! And there is no manager? What's going on??? 8 years with metro and never happened before...his final answer from Fernando was, YOU SHOULD DO EVERYTHING ONLINE AND DONT COME TO THE STORE.. OH WOW. AMAZING.. NOW IM CANCELLING MY 5 LINES..UPDATEDThanks to the store manager, and to Jose for the help provided to solve the problem. The money was refunded. Above all, thank you both for the good service. And may God bless you ALL.
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October 2023 by Top Tronics
very very bad service!!! you need to wait 30 mins in line for them to give you a bad service. if im not wrong the agent name is FERNANDO
