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June 2024 by John Morales
I’m so happy, Jackie and the installers are top notch! Highly recommend!
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June 2024 by Grant Gustafson
The original advice, purchase and delivery of our Caldera Spa 10 years ago was excellent - hence the belated 4 stars. However, I had issues with scheduling service to repair leaks. Instead of dedicating time to complete the job (analyze, repair, test), they put us on a 3+ week waiting list after each visit. This went on for 3 months and I finally had to say "enough is enough". My advice: stay with a customer until they are fully satisfied and the issue is resolved - and not prolong the problem and solution.
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June 2024 by Becky Steffen
We had exceptional service today purchasing our new patio furniture. Pam was absolutely wonderful to work with! She was patient, kind, and thoughtful, with great ideas and suggestions for us. We are so happy with our purchase and can’t wait to send photos to Pam. We will be back!
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June 2024 by Marie Fogarty
This place and its employees are absolutely fantastic. We have been a customer for decades. The selection of outdoor furniture etc is of the highest quality, the prices are very competitive with frequent sales, and the customer service is informed, kind and highly responsive. They will follow up on the smallest order with great attention to detail. I have no hesitation saying you will not regret a visit to Offenbachers in Herndon.
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June 2024 by Jerry Stoddard
Great team to work with. Respected our property
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May 2024 by david bailey
High quality furniture, good selection. A little pricey, but items are sturdy. Attentive service and assistance
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May 2024 by Shawyn
Lucas provided excellent service and we had a good experience with him fixing the problem with our spa. We appreciated the time he took to explain the work he was doing and providing us with tips on treating the spa. He definitely provided a great customer experience!
Joanne, the office manager, was responsive and kept us informed during our service process. Overall, we received great customer service!
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February 2024 by Caird Rexroad
We recently purchased a Caldera hot tub from Offenbachers, we are very happy with this product. Gregg was great to work with, delivery went as expected, and Gregg paid us a visit to make sure were off to a great start managing water quality and understanding the system.
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December 2023 by Joseph Ziegler
Highly recommend Offenbachers and especially the salesperson Rosanne Tsantes working in the Herndon store. We purchased a swim spa there, and Rosanne was very friendly and helpful from the beginning through well after delivery when I had more questions. They were very easy to work with, and stand by their
product.
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December 2023 by J Z.
Highly recommend Offenbachers and especially the salesperson Rosanne Tsantes working in the Herndon store. We purchased a swim spa there, and Rosanne was very friendly and helpful from the beginning through well after delivery when I had more questions. They were very easy to work with, and stand by their product.
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November 2023 by Gary Castellaw
Joanne and her tech team did an outstanding job in replacing the cover on my spa. She was responsive and took care of my issue. I am very happy with the outcome and my spa.
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November 2023 by Don S.
I have an 18 year old Caldera Niagara that stopped working. Dave from Offenbachers quickly resolved the issue at a very good price. He also showed me some things to watch in order to keep the spa running smoothly. This is not the first or last time I will use Offenbachers.
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October 2023 by Karen Mummaw
We had such a great experience working with Offenbachers. Rosanne and the entire team were wonderful! The spa we selected exceeded our expectations and my husband who didn’t really want a hot tub is the first one and last one out! Love it!
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October 2023 by Peter Herbst
Love This place and location! My salt water hot tub I bought from them is just fantastic. After years of having a non-salt water hot tub I can tell you the salt water one makes a huge difference. It requires almost no maintenance. Rosanne and the rest of the crew there are the bomb.
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September 2023 by Teresa Tipton
Jodie was very helpful and knowledgeable about the spas that they were selling.