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May 2024 by Spencer Michalski
The hours of operation are wrong and the address for donations is different. More of an Apple Maps issue than the store’s fault.
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May 2024 by scott9050 9050scott
One register open while the line stretched back to dinnerware. I was just in line for over 30 minutes.The Manager needs to be in a register during busy periods, not just coming up for customer issues. People buying 40 pieces of clothing need a different line than those buying a few larger goods. Cross training employees to fill in shortages would be very helpful. I have 33 years of organizational management experience, they could easily do more in the new normal which is perpetually short staffed.
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April 2024 by Xander Hartman
Had a great haul, the staff was very kind
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April 2024 by E R
Absolute mess and no good items.
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February 2024 by Ciaran Lowell
shopping here is an extremely loud and stressful experience. the store is very busy and there are usually children running around making a mess. large inventory but shelves are often cluttered and difficult to sort due to overcrowding. prices are a mixed bag. cashiers are painfully slow and the checkout line can be appalling. at least some employees are very friendly!cashier would not sell my friend an inflatable football because some other hooligan took the price sticker off. They said it needed to be "repriced" and took it to the back room. I understand the policy for furniture or collectible items but its a darn football we wanted to go toss in the park.
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January 2024 by Chris McKean
Great prices. Good selection.
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January 2024 by Anne N.
I have been shopping a few times a year at this Herndon Goodwill for about three years. When I started going three years ago, I found a fair number of mid-level brands (and an occasional higher level brand) in very good condition. And items were priced fairly. About two years ago, I started to notice that the quantity of the inventory on the floor had decreased. I was more shocked to discover that so many items (not just at this Goodwill but at many others in the area) never make it to the floor and wind up in the trash because there's such a surplus of items. I would imagine glassware is being destroyed simply because the likelihood that many/most would break in route to the nearest outlet (which are all located in Baltimore and SoVA which at least a 90 minute drive from the DC Metropolitan area) is fairly high. I HAVE A SOLUTION! Goodwill corporate management - If you are reading this, PLEASE open an OUTLET store in the DC area. There are FOUR outlet stores just in Denver alone! This way EVERYONE benefits. GW gets: -to sell these items locally -to utilize the sale of these items to fund the local programs here in DC area -to keep items out of our overflowing landfills Your customers get: -a chance to purchase surplus local merchandise -feel good supporting local GW programs -an opportunity to shop at THE BINS here -help individuals who don't have the means to get merchandise at a great price point -create more job opportunities for the area The Bed Bath & Beyond in Vienna, VA on Route 123 shut down some time ago. The building is still empty. It would be a PERFECT location for an outlet. And it has a nice sized parking lot. Please consider this. We are the only major metropolitan area in the country without one!
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December 2023 by Eli Common
Christmas Eve 2023, Herndon Goodwill. I was denied to buy a science book and a pair of winter boots for my 5 year old daughter. They said no tag and were too lazy to tag it. Just shameful, Badwill. Simply shameful.
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December 2023 by Brianne Davis
Do not come here, after donating 5 bags of clothes to them, I went inside to purchase toys for my children & the staff was super rude! One of the employees called me son crazy (he is only 3 years old) my son did nothing but run to me. If you don’t like children do not sell toys I was in the store for less than 5 minutes total and was in line to buy the toy when this happened. A guy who claimed to be the manager made matters worse instead of talking to his employee and correcting her. I will not donate here again, plus the obvious smell of urine in the store is disgusting.
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November 2023 by Kim Carey
Was there yesterday to look for some fall sweaters etc. The whole place smelled like urine, especially back near the furniture. A good portion of the clothes were clearly very dirty as well. Disappointed as I've been here many times before and have never experienced this. The smell was so bad I couldn't stay for more than a few minutes.
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November 2023 by M.C.S
I purchased a large sheet yesterday only to discover very clear and obvious bed bug stains when I unfolded it. It might not have been intentional, but the stains could not be seen on the outer areas and I didn’t unfold the entire thing. Now I wish I had. I didn’t think they would put something like this on the sales floor. I threw it away- I’m not risking anything by trying to get a refund for it. I won’t be returning here.
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October 2023 by S K
Good selection of furniture
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October 2023 by Rolmi Lainez
There are good quality clothes, it is also very clean and tidy.
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September 2023 by Joana O'Brien
Huge location. Very organized with a large inventory. We found several excellent deals. A lambskin leather jacket for about $15 and a brand-name rolling computer bag that would normally cost hundreds of dollars for a mere $10. I'd been looking for one for months and hadn't found anything I wanted to afford. This suited me perfectly.It was not busy. Excellent location. Eady to park. I've been bringing donations to this location for about 15 years but never went in. Now I know better.
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August 2023 by Yulianti Ismail
The cashier need more training. Insist to charge a rain jacket as a coat when I complain he said rudely "this is America, it's called a coat in America". Well I can tell for sure, it's a rain jacket, it's thin, light and waist length, definitely not a coat! I bought it anyway because it's Columbia brand rain jacket.
