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February 2024 by Jennifer Sauer
My dog still goes here (7 years now) but just not as often - she's 10 years old and a little more settled down. Dogtopia Herndon is convenient, clean, great staff and my dogs loves them. Being single, it's nice for her to have socialization with other dogs and other people most days and I can get work done without interruption. The weekend hours are great and really help out if I have to work (which can be up til 7pm) or if I want to go somewhere that dogs aren't allowed (gasp!). Nice to know she's not sitting at home alone for hours and has some stimulation and good company when she's not with me.
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October 2023 by Michelle C.
cleanliness is definitely an issue here. Each time I logged in on the WebCam, I was not clear there was adequate supervision either. Our dog became ill twice after returning from daycare at Dogtopia, the second time resulted in emergency vet visit. After canceling our membership for this reason, we were informed we still had to pay two weeks out since we had not given "adequate notice". I do not recommend!
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September 2023 by Emily H.
very friendly staff, but having the dogs potty inside the facility on the floor makes me uneasy. my dog is potty trained so when i picked her up she had to go really bad.
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July 2023 by Bethany Rogers
Cannot speak on the daycare facilities etc, but we had our two pups groomed by Hailey or Haley, and she did a wonderful job. We will for sure use her in the future.I will say it was confusing to find the place—it’s upstairs from the parking lot and there is an elevator or staircase. You will smell that you’re in the right place ?
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July 2023 by Kirk Leeuwrik
Employees and manager are disrespectful and unprofessional. Actually stated they don't take the pets outside for potty breaks because there is "too many" which only back pedals any training clients have given to their pets. Their attitudes as well as their negligence is disgusting and should be reported. This is a daycare AND boarding facility and the ability to go potty outside is a basic, fundamental service that should be provided no matter what!
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July 2023 by Kirk L.
Employees and manager are disrespectful and unprofessional. Actually stated they don't take the pets outside for potty breaks because there is "too many" which only back pedals any training clients have given to their pets. Their attitudes as well as their negligence is disgusting and should be reported. This is a daycare AND boarding facility and the ability to go potty outside is a basic, fundamental service that should be provided no matter what!
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July 2023 by Betty Beacom
Everyone is so welcoming to my high energy 60lb baby. I love how excited he gets when we pull into the parking lot. Every single person is so loving with all the dog. I am so happy I started Bronco here. He loves playing with his friends.
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June 2023 by BJ Lanier
An excellent place for your dog to spend the day (or night). The staff at Dogtopia of Herndon are amazing and do a wonderful job of keeping your dog happy, entertained, and loved. Very highly recommended.
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June 2023 by Susan M.
I have had my dog get hurt last august under their care and they have said numerous said they would pay the bill due her vet .They still have not .The place was great under chuck but went way down hill .So much they had to close for awhile .Now I am going to have a file a claim in small claims court which is going to be such a pain !
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April 2023 by Mary Ann Walsh
Dogtopia Herndon has a wonderful caring staff and a large indoor play area for your dog to play and interact with other dogs. The staff makes a point of making doggie daycare fun by planning special events for the dogs during the week and celebrating throughout the year with fun photo ops of your dog on special days and holidays. My dog Sophie is always super excited to go play wth her friends at Dogtopia!
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March 2023 by Michael Cook
In short, subpar facilities and a subpar staff.I only did a meet and greet but was dissatisfied with this establishment's facilities, staff, and leadership. The pictures of the facility on their website and google page are misleading, with play areas significantly smaller than when shown the facilities. The business offers boarding; however, its “overnight facilities” consist only of floorless crates postured in the play areas. For the daily prices and plans they offer, it is better to look at other facilities with better space and amenities or hire a dog walker who can give personalized attention to your dogs.Additionally, another concern is how the leadership conducts business and the untrained staff. Firstly, the business “nickel and dimes” you for every service, including the meet and greet, where every other doggy daycare center will do that for free and then charge you a discounted price if they stay for the day. Furthermore, the staff instructs you to complete all required documents online and submit vaccination records. However, they did not know how to access that information and required me to do it again in person due to their inability to figure out their systems. Due to this inconvenience, I requested the day to be comped, which the staff said they would check with their “manager.” Against my better judgment, I left my dogs at the facility, and upon my return, the manager strictly stated, “you made the decision,” and refused to comp the day based on my discussion with the untrained staff in the morning.In conclusion, I have been to many doggy daycare facilities across the United States due to my career and thus have witnessed a multitude of facilities and staff. It is my personal opinion that this business is ineffective in creating an environment for dogs, and you can go to any other facility in the area and get a better deal and experience compared to this place. Do not take your dogs here.
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March 2023 by Michael C.
In short, subpar facilities and a subpar staff. I only did a meet and greet but was dissatisfied with this establishment's facilities, staff, and leadership. The pictures of the facility on their website and google page are misleading, with play areas significantly smaller than when shown the facilities. The business offers boarding; however, its "overnight facilities" consist only of floorless crates postured in the play areas. For the daily prices and plans they offer, it is better to look at other facilities with better space and amenities or hire a dog walker who can give personalized attention to your dogs. Additionally, another concern is how the leadership conducts business and the untrained staff. Firstly, the business "nickel and dimes" you for every service, including the meet and greet, where every other doggy daycare center will do that for free and then charge you a discounted price if they stay for the day. Furthermore, the staff instructs you to complete all required documents online and submit vaccination records. However, they did not know how to access that information and required me to do it again in person due to their inability to figure out their systems. Due to this inconvenience, I requested the day to be comped, which the staff said they would check with their "manager." Against my better judgment, I left my dogs at the facility, and upon my return, the manager strictly stated, "you made the decision," and refused to comp the day based on my discussion with the untrained staff in the morning. In conclusion, I have been to many doggy daycare facilities across the United States due to my career and thus have witnessed a multitude of facilities and staff. It is my personal opinion that this business is ineffective in creating an environment for dogs, and you can go to any other facility in the area and get a better deal and experience compared to this place. Do not take your dogs here.
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February 2023 by Evan Graupmann
Great place to board your dog while away from home or to send for some fun during the day. Not overly fancy and an outdoor space would be nice but a very caring staff and my dog loves it here; nearly pulls my arm off to get up the stairs and play with the other dogs.
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February 2023 by Mary Cataldo
I can’t even start to explain how amazing the staff at Dogtopia Herndon are. Specifically Allison and Sara went above and beyond for me and my dog when I was in a time crunch and extremely stressed. We have boarded elsewhere and our dog is always stressed about it, but he runs right into Dogtopia. I cannot stress enough these people are AMAZING.
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February 2023 by Mary Kennedy
I most recently boarded my lab at Dogtopia Herndon for 3 nights in January when my usual dogsitter (a family member) was out of town. I was very busy on my trip, but I had peace of mind knowing she was being well cared for in a safe facility. I checked in a couple times on the daycare video feed, and they texted me a photo of my girl where I could tell she was wagging her tail. I came home tired from my trip, but the dog was even more tired... What could be better? She had a great time at sleepaway camp!
