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“Went there looking for a pre built desktop. The staff was really amazing, answered all my questions and gave me recommendations on why I should change some things in the config I was looking for. I ended up buying a computer meeting perfectly my needs. Thanks for your patience regarding my questions and the great service ! (keyboard and mouse also coming from the same Microcenter)”
“I have to be honest it’s been a minute since I visited Best Buy but they exceeded all of my expectations! I highly recommend them.
Only after 4 years my dryer wouldn’t run. Tried to fix it and that only lasted 3 months. So I had to buy a set (stackable) from Lowe’s online. They were not helpful so after 5 calls trying to sort out my delivery I finally just canceled. I then went to Home Depot. Again mot helpful. The store manager was very young and didn’t even try to help me.
So I went to Best Buy in Sterling. The sales rep didn’t understand what I was asking so he got one of the managers who were extremely helpful and got me sorted out.
I can’t say enough about Alec (sales rep) and Jose Nolasco (sales manager). Give them a raise and make sure they stay at Best Buy!”
“I really like this Apple store, always welcoming and friendly staff. Also their manager, Carolina is a great person and helped me in resolving couple of return issues.”
“I had an issue with my trucks car audio. After a few bumps getting in touch with the store ( Best Buy corporate please allow direct calls back into the store) James The GM took awesome care of me and my truck. Thx!”
“I came in to get the new IPhone 16 Pro and it was absolute chaos. Even with me ordering it ahead of time there was still a line. However the person that helped me was very helpful and even helped me a through problems that happened during the transfer of my old phone’s data to my new one. There was only one issue that couldn’t be immediately fixed and that was entirely because I forgot a password needed to fix a glitch with my number. I sadly don’t remember the guy’s name but I do remember He wore glasses and a kilt and i think his name started with a D. If you have a problem with your phone I’m sure they’ll help you out. I’m sure the store is less hectic when it’s not around a major release but it’s good to know the people working there are great help even under such High stress circumstances. GOOD JOB!!”
“I'm extremely satisfied with the service these guys provided for the broken fan on my laptop. Embarrassed to admit I started in a line at Best Buy and landed here after a search for a nearby computer repair shop. They were awesome - easy transaction, done in 2 days.”
“I built me a computer few years ago for the first time and just recently I decided to upgrade some parts of course in my area the only store that carries stuff like that is Best Buy but what I needed they hardly have anything in stock. Yea I could have order stuff from the website but I didn't want too so I came across micro center on social media or whatever and found this location. The bad thing is that it was total of 6hrs+ because it's about 3hrs from my house one way so I really hope they build another store close to me. So I'm giving this store 5 stars since that's the max I would give more if I could because they have everything you need to build a pc and the staff was very helpful and friendly unlike Best Buy. If I need any other parts or whatever I know where to go”
9AM - 6PM
23035 Douglas Ct STE 101, Sterling
Computers
“John Bailey and team took care of me. I had a 14 year old hard drive that was on life support. Within 24 hours he was able to save the data and upgrade my desktop. It was a close call, but they were fast, friendly and affordable!”
“Excellent, professional, and friendly service all around.
This young man saved me from a nervous breakdown by fixing endless unwanted notifications... on my Zf4
Then, i was helped by a young lady to buy a new printer.
Thank you again!”
8:30AM - 5PM
19886 Ashburn Rd, Ashburn
Computers
“I got my FBI Record for a visa application processed through their ID Vetting service, and I was very impressed with the service I received! I was under a tight timeline, and when I called to check in on my application, they were super kind and responsive. Even though my mail to them was delayed, they were able to process my application very quickly and sent me a physical copy of the FBI Record on security paper [some other companies on the list of FBI-approved companies only give an electronic copy]. I definitely recommend using them if you need an official FBI record or similar services!”
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“I am very pleased with the quick turn around, and the outstanding customer service provided during my visit and subsequent repair. Shaq took the time to diagnosis the problem, and offer a solution to my rush request. Thank you!”