8:30AM - 6:30PM
3420 Pump Rd, Richmond“While at this location, I will admit it’s somewhat small. It does the job for what you are looking for.
Yes, I have seen employees be short with the customers, but every time that has happened it is because the customer has an extreme attitude over something that these employees have nothing to do with and it was always 100% the corporate side which they have no control over .
Many times I have asked for recommendations and the employees are always on top of what is needed and have very fast answers .
This seems to be high and from time to time are out of boxes or envelopes, which is understandable seeing how many people come through here on a daily basis .”
“I drove 30 miles to drop my critical documents at the DHL warehouse Richmond VA to be shipped to Zimbabwe in Southern Africa. These documents arrived safely within 5 days as promised which was great!. But I really want to review the service provided by a gentleman called Juan (Wan?) at the DHL office. From the moment I arrived the service he provided was impeccable, thoughtful, careful, polite and precise. He took time to explain everything he was doing and was taking extra care when I told him these documents were irreplaceable. I was really impressed with the way he handled my case. Thank you to Juan and DHL for taking care of my documents! And thanks to the team in Zimbabwe for dropping them off efficiently.”
“Everyone I deal with there is great. They are often severely understaffed. Yet are friendly. Remember folks, the people at the window are not in charge of staffing, the price of stamps or the late delivery of a package somewhere in Oregon.”
“I completed several printing jobs at this office including a few single page prints as well as a 210 page multi-requirement document. Used online ordering as well as direct email printing and in person printing consultation. For my recent large project I provided files and instructions on a USB drive. Customer service has been awesome, especially from Justin and Capricia. Printing was fast and exactly what I needed. This has been my temporary office while here. Very pleased with the service and no waiting time. Thanks FedEx!”