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May 2024 by Elinor Ackerman
Absolutely fantastic experience. Peter helped both my sister and I, we ended up finding exactly what we needed (and didn’t even know we were looking for!) I would definitely recommend this store and especially Peter’s courteous and knowledgeable customer service.
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May 2024 by Joshua Campbell
Terrible customer service. We were in the store for 15minutes. Not a single person said hello, asked if we needed help, or even smiled in our direction. Two associates walked past us and looked us directly in the eyes but nothing. They seem to have some sort of sign in system but how would you know that?? There is no greeter to say hello and to let you know the process. There is no signage anywhere so I guess the expectation is that you will just figure it out yourself. I worked in retail management for 8 years and would have fired every associate I encountered on the spot for ignoring customers. With stores struggling because everything is available online and where you do not have to be treated like this you would think there would be more emphasis on customer service. Will never return.
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April 2024 by Joyce Worth
Love having a experience help getting the shoe that fits rite.will definitely go again.well worth it. I have very wide feed and need to try them on .
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March 2024 by Rodman T.
I made purchases of children's shoes on a couple of occasions both before and since this business was purchased from the original family/owners that opened and built it up. There is now a difference in the service than what I received than in the past. I know service can be hit or miss at the department stores that sell shoes, even the higher end ones, but I had always got more from this store. Unfortunately, I have found this happens too often when a business is bought out. Just not worth the trip anymore.
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February 2024 by Cathryn Coffey
I’ve gone several times (only because I had a giftcard) and every single time it seems impossible to get service, but you need someone to get you your size to try on. They will only help one person at a time but there’s never any order to how you can be helped. I clearly hovered around two employees waiting to be helped when they were done and after they helped their customer/walked them to the register they approached other people to help despite how obvious it was I was waiting. This has happened every single time I’ve gone in. It’s painfully obvious they work on commission and are scouting out “wealthy” customers. Finally used the giftcard and never plan on going back. Poor service with both old and new management
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January 2024 by Selvyn Díaz
It is the only place where I found just what I was looking for, a lady attended us and helped us very kindly.
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December 2023 by jodi mulroe
In response to the negative comment about Miss Betty I would like to say that Miss Betty is the absolute best. If she wouldn’t sell you a shoe than it wasn’t the proper fit. She knows EXACTLY what she is doing.Miss Betty has been helping my kids since they were babies. And even though they are now in the mens department, they still go straight to the kids department to see if she can help. She’s probably the reason my son’s are shoe fanatics!She is one of the most loving and caring people and I’m sorry you didn’t feel that warmth from her. But Miss Betty is 10 stars definitely not 2 in our book!
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December 2023 by creepy spice
Was sent the wrong shoe. I paid for a more expensive shoe, and was sent a cheaper style and because no other customer called in saying they got the wrong show they wont help me. I was over charged and now the shoe i bought is out of stock. Oh also they have one person only who deals with online orders so good luck with needing help
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December 2023 by Ann Kramer
Yesterday I took my 8 yr old granddaughter to shop for “dressy” shoes. Entering the Kids room, there was one other customer with one child and shortly after we entered another customer with 2 children entered. There was no one there to wait on us though we did the “online waitlist” and still waited for another 15-20 mins. I finally went to the front desk to ask for assistance, returned to the kids room and waited another 15 mins. Finally two ladies arrived and unfortunately my granddaughter and I had Bettye help us. She was one of the most rude, moody, resentful individuals I’ve ever experienced in customer service. She never smiled, snapped at my shy granddaughter and because my granddaughter has a very narrow foot, Bettye refused to sell us any shoes and insisted that she could not help us. So we left and went to Dillard where we have a lovely experience with Angelina who sold us the shoes my granddaughter chose that are a bit too wide but the proper length that will only be worn occasionally. This is the second time I’ve taken a grandchild to Saxon only to endure grouchy customer service. Never again.
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October 2023 by Bert Davis
I've been a customer for decades(since my now adult kids were taking their first steps). I rarely go much these days but I'm glad I stopped this weekend. I found a great pair of shoes on sale. The gentleman working in the Men's section on Sunday was great. Super friendly and quick service. He also shared some advice on other brands I hadn't considered. There was a woman working in the women/ kids section who seemed overwhelmed by a large family. I know stores are struggling to find help these days.
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October 2023 by Kevin Angone
Took the better half to get some Dansko’s and couldn’t be happier with the service. Amanda took the time to explain all the different types and brought out a bunch for her to try on. She was patient, friendly, knowledgeable, professional and made the shoe buying experience a pleasant one. Thank you, Amanda!
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August 2023 by Natalie S.
This place is really the only one you can get your child's foot measured well. But the service is awful. The staff isn't very warm to children, the check in system is flawed and you're often skipped. For adults the staff is dismissive and walks past you while you need help.
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August 2023 by Delinda Roberts
After spending a half hour in the children’s section we approached an associate for assistance only to be told that we needed to sign in. We were 4th on the list. One hour later we were finally helped.When we walked into the store it would have been nice to have been greeted and explained what to do.
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July 2023 by Dan Foxy
5 Stars! A+.What a great shoe store with lots of styles. And they had my size!!!After muddled experiences elsewhere, I was so happy to find Saxon's. Clean, bright, organized, helpful, friendly!I can't say enough nice things about them!
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July 2023 by Vonettia Calloway
Amazing customer service and quality products. Sorry I didn't a pic of the new shoe out of the box...they were super cute! I visited the store to grab nursing clogs. It would have been great to know what feaux letter options were available?
