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May 2023 by Donna O.
They're very inconsistent regarding checks four the membership card at the door. It's necessary for checkout and gas purchase, but nowhere in the membership brochure does it say necessary for entry.How should people get their medicine from the pharmacy? It's been confirmed by the pharmacy staff that a membership card is unnecessary for pickup.
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April 2023 by Kimberly R.
Went to Sam's club on April 22, 2023 to purchase items for a family dinner. We have family in from France and wanted to prepare a nice meal for our visitors. I purchased the crab stuffed salmon from the meat/seafood section. After cooking the salmon, we noticed a sour smell. My husband tasted the salmon and it was spoiled. Wanting a second option, I tasted the salmon and immediately threw it out. Imagine our embarrassment as we had to throw away the food, explain to our guest that there was an issue and figure out what to do next. A $60 order in Chinese food was placed for dinner to replace the spoiled salmon. Disappointed and embarrassed.
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November 2022 by Maggie W.
Would love shopping here if I didn't get cat-called by employees before I even walk in the door. I shouldn't feel uncomfortable walking through the parking lot because of people that WORK there. Otherwise, great store.
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October 2022 by Julie Toone
I love Sams club gas and food products are cheaper
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September 2022 by Daphne D.
Visited Sam's Club on Broad Street. The Customer service piss poor!!!! Waited in line for several minutes to check out. Another Sam's club representative comes to scan or check receipts. Of course rather than help the people waiting she starts to help people walking up behind us. Several of us ask if she could scan us or check us out. She clearly ignored us, so she goes to walk away. Leaving the customers that have been waiting for a while. I said " excuse can you help us" she ignored me after several attempts to get her attention. She continue to walk and I followed her and ask if she could help us. She never acknowledged me or looked at me. Finally she walks over scan the items in my cart and walks away. Now others are asking for her to help them she ignored them. This was one of my awkward experience.
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May 2022 by Lou F.
Sam's Club upgrade revenge trick - beware this nasty cashier's trick when shopping at Sam's Club. Upon checking out today, I was asked about upgrading for $9.99 - when I declined cashier was nice and polite and said she would have given a $10 gift card while scanning meat selection a second time. She actually looked at her screen and then used her wand to scan it again. I was curious as I had watched her scan it once already. Upon examining my receipt I noticed that she had indeed changed me 2x. I take it cashiers are paid a bonus on upgrading members and when I declined she took her "revenge" on me. Makes wonder how times a day she gets away with that.
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May 2022 by Elizabeth F.
It is fine as far as warehouse club stores go, but I find myself getting more and more annoyed at places that do not accept contactless pay.
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March 2022 by Alexus L.
I've seen some complaints about the lines being long and the customer service and I will say my experience with Sam's club has been mixed. I don't really go there for the customer service but for the convenience of buying some of the important things I need in bulk and the app makes it so easy to just scan and buy so I can skip the lines ( so I suggest a lot of you complaining about lines get the Sam's club app so you can scan and go and stop complaining). I will say my only bad experience was with a greeter asking only me for my membership card but didn't ask anyone before or after me for the same thing. But other than that I have no real complaints about the store.
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October 2021 by Adi A.
Tbh you read a lot of negative reviews about this Sams club,especially in the motor section of the store. But all I can do is sing the praises of Nea who answered my call, her customer service was outstanding!!! When I arrived with my car afterwards Nea and her supervisor Mahumed? Just cemented the overall customer experience... there's a lot of people out there are quick to complain but come on, we are in challenging times, be nice and you will in return get it back, be a j*** and you won't get anywhere... Great job and great service.. plus for changing my car battery they saved me over $140 and fitted it as well... will go back.
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August 2021 by Chasity Beneduzi
This location is incredibly unorganized and seems to be out of control.
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May 2021 by Jerry S.
Just read the reviews and you wouldn't ever consider going to this place.
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May 2021 by Maryss Gutierrez Hlhs
Excelente servicio y su personal es muy amable,
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April 2021 by Robyn Varner
I received an email showing a sale price for an item, when I went to the store the item didn't reflect the price. they refused to honor their own email ad. that didn't say anywhere it was an online sale price either AND when I attempted to buy it that way, online, of course hoping for the sale price, it rang in full price online as well. so, the old bait & switch I guess. no resolution. the "manager", Angela, stated she couldn't "price match" online prices and if I wanted any further help I could call 1-800-wal-mart. did that and they said they don't take experience issues for Sam's, only Walmart. so, thanks for all the help Angela! I know these places don't care if they lost a customer ...but they did.
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March 2021 by Heather O.
Overall Sam's is the best place to fill up for less (especially with the currently rising cost of gasoline). The inside is filled with customers and very busy. They do have many of the cleaning supplies that are limited in some of the other bigger stores. You can still order food but the tables are gone and dine-in is not permitted. Masks are required for customers and staff. I did notice that carts were not being wiped down consistently.
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May 2020 by Richmond V.
Twice at check out a few weeks ago, the same clerk has pushed the button without my permisson to upgrade my membership for an extra $100 so I could shop at 7 am, which used to cost around $45 a year . Glad I didn't pay it since they currrently don't open until 9 am. Also, a few weeks ago one of their clerks was having a phone/cigarette break inside one of their sheds for sale which happens to be right by the main entrance. I am allergic to cigarette smoke. I am not renewing my membership with Sam's Club. I have tried to call their 800#, but nobody answers. Also, they have already closed some locations, so think twice about that $100 membership.
