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August 2023 by Ashley K.
Shout out to Mark! After having such a horrible experience at another Hyundai dealership I was nervous to go to another, but west broad Hyundai was completely different. Mark found the issue with my car and was so nice to work with. Wish I would have come much sooner for my previous issues, but so glad I now know I can come and have a great experience. Thank you so much Mark and crew!!
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May 2023 by Paul P.
The people here are very nice, and the pricing is fair. The only problem is the service department. If you need an appointment be prepared to wait a month; if you have an emergency...be prepared to wait a month. I understand that skilled mechanics are in short supply, but that excuse only goes so far. If you can't properly staff your service department, or you don't have enough service bays, or whatever the problem is...fix it. My wife wanted a new Genesis SUV but now refused to even consider one after seeing the difficulty that I have had just trying to get an appointment.It really is a shame because I love my car and was considering upgrading to a PHEV Santa Fe, but I am going to have to look at other options instead.
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April 2023 by Hauns Korpela
Service is always great, friendly and through…they make sure the car is up to snuff so to speak!
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April 2023 by Dottie B.
On two different occasions we were treated in a discriminatory manner by the service managers. First, not given all the information to make an informative decision. Second, in the manner in which the first service manager spoke to my daughter and me. He was short, rude, abrupt, condescending and disrespectful. Third, I feel they service tampered with the brakes ($475.00) to gain more money. Fourth, I was charged $149.00 for a diagnostic check for a door handle that is known to brake off. The Sonata did not pass inspection because of the brakes. Fifth, had to return to fix the door handle. Sixth in essence, I paid $409.09 for a door handle and two service manager who were both rude, short, condescending and I feel discriminatory on several levels. All I wanted is to build a relationship with the dealership because I want to upgrade my daughter's Hyundai, get a state inspection and fix the door handle (3 have broken off since she had it). No recall on the door handles. Why not? And in the Richmond area, no Emissions. Very frustrated customer. Dates. March 22, 2023 and March 29, 2023.
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April 2023 by Ronnie Bubby Hendricks Jr.
They repaired my car and damaged it at the same time. They won’t cover the cost for the new repairs. Management ignored my phone calls and had their employees lie and say they’re not there when my wife called back. I will never ever come to this location again for anything, not even a cup of water.
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March 2023 by Mary Vaughan Bliley Utter
Exceptional service. Great customer service all the way around
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November 2022 by cassandra w.
Worst customer service department I. The world. I am a signal women who loves her from Winchester and didn't know their hours I was told my email and person who called to be there by 6:30 am. They don't even open. Till 7:30. They have messed up on my order now 3 times. Before this. Service department are all men. I went in upset at 7:30. And the men there had the nerve to get rude with me. Are you kidding me. This is their 3 rd mistake and they service guy got rude with me. I saw the manager and he was rude too. Excuses all the made. And they ask me to have compassion. Where was their compassion for me. I wouldn't buy a car from them. Bit if you do DO NOT USE THEIR SERVICE DEPARTMENT
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October 2022 by Anne Bedner
West Broad Collision has poor customer service. The manager and receptionist were rude. I was involved in an auto accident no fault of my own. The other driver’s Geico insurance paid for the damage except 300.00 and I am expected to pay out of pocket. Apparently there is a market rate of automotive repair costs and Geico is not paying the difference of the higher rate that West End Collision center is charging. I told the manager that this is ridiculous and I am not going to pay. He said that I cannot pick up my car until it was paid and if I didn’t like it I should have taken my car somewhere else. This will be the last time I will take my car there and will not purchase any cars from the Page Auto Group.
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October 2022 by Karen W.
I didn't even make it to my very first appointment. Appointments are at least 30 days out, which is fine but I've never had such an attitude from someone who claims that they're in the service industry. Lee in service was ruuuude... Maybe you should get somebody nicer to answer the phone, I'll go to Pearson.
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August 2022 by Katelyn C.
Don't waste a whole day for them to tell you your tire can't be patched when they told you that morning when you dropped it off that it could be.
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August 2022 by Barbara C.
If I could leave zero stars I would! Without a doubt the worse service department I have ever dealt with! Long story short made an appointment three weeks in advance to have some things fixed ( back up camera, dash lights, wiper fluid reservoir, inspection, and a few other minor things) never received a phone call on the progress and when we could get my car back. Left messages all day the first day, no return phone calls, second day continued calling, finally talking with service department at 3:30 only to find out the had done nothing to the car that the appointment we made three weeks earlier! Went to pick up the car at 6:00 and there was a rejection sticker on it, said it needed front brakes! Common sense should have told them that if we were going to drop approximately $3000 on the other things that we certainly would have had brakes put on the car! Yet they are so unprofessional they didn't bother to let us know. This is the third time I have have issue's with them, as much as I love my Hyundai I will never own another one! They are very condescending, and disrespectful, my car has been taken to a local shop fixed in one day at half the price and great customer service!
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August 2022 by Sharon S
**************** rep was very rude.He told my grandson that they couldnt help him .Told him another person had a problem like me and take it to another dealership because they cant look at the car.Another rep was laughing like it was a joke.My grandson have been going back and fourth with this car for around ( 7 ) months and just get it back again this week and the car is still cutting off and running slow.Had fuel pump put in and other recalls done that can be done now.The latest cant be done.He was told that they probably wouldnt be able to get it in until November 2022.This is very inconvenient and costly.
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June 2022 by Alise V.
The worst customer service I have ever experienced in my life. I just spoke with whoever the receptionist is on June 7 at 2:45 PM, I was trying to explain to her that I got a second letter from Hyundai saying that there is a remedy for a safety recall. I will go ahead and take a picture of the letter, in which it clearly says that the Hyundai dealer is supposed to replace my current ABS multi fuse with a revised one and that the procedure will be performed at no charge to me. The woman at the front desk argued with me, talked over me, told me that I was wrong, that she had "worked there for two years" so she knew more than me, and when I told her that I had this effing letter, and that if she could please take five minutes to listen to me, she hung up on me. I have never gotten so heated so fast by someone's phone demeanor. Zero active listening skills and just downright rude. Absolutely awful. UPDATE: I called Pearson Hyundai and the receptionist there was amazing. She knew about the recall and the remedy and I had someone from service call me back within the hour. Moral of the story is I'll be going to Pearson now for all my car needs.
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November 2021 by Tom M.
Went in to start the oil consumption test process. Was told I could wait for the initial oil change and filter. After an hour or so, service advisor told me that my oil pan was cracked and needed to be replaced before they did anything else. He had the parts in stock and could get it done right then for $400-plus. Since I had just had the oil and filter changed at my regular shop, I didn't think this was true, so I took it back there for them to check. No crack, no leak, no issue. Service manager did call me back after I called to complain. He said the service advisor was wrong and that they detected "moisture" that meant I'd just have to get the pan resealed for about $100. He said that the service advisor's mistake would have been caught once the process started, so I wouldn't have wound up paying the $400-plus for the oil plan that wasn't cracked. No confidence in this process there now, so moving on....
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November 2021 by Lauri W.
Shout out to Chad, the salesman who took care of me over the weekend. I sold my beloved Honda Civic to another dealership, as I finally decided enough was enough with two young kids in that vehicle and it was time to buy a new one. I had never considered Hyundai before, but couldn't ignore excellent reviews of the Santa Fe. My dad met me here and we had a great father daughter day test driving a few of their used cars. I went originally wanting a Hyundai Santa Fe Sport and they had a fully loaded Limited Ultimate on the lot. The photos online showed a dent in the front left side, so I almost did not go check it out but I'm so glad that I did, because it was clean as a whistle when I arrived and no dent to be found. They'd obviously fixed it up. I test drove that one and liked it a lot. It was spacious for the smaller sport version and had so many bells and whistles. But, I needed time to think. Just as we were about to leave, my dad asked if they had any newer versions on the lot and it turns out they did! A 2017 Santa Fe Limited Ultimate was sitting right there, all shined up and just recently traded in not even 24 hours before. We test drove that one and I quickly realized that it was the one. We called Chad the next day and had a painless experience purchasing the car. It was about 1.5 hours from the time we arrived until the time we left. No snafus, no drama, nothing. Now, because of the current car shortage, they did not budge on price at all. They did, however, give the car a really nice detail, removed the roof racks as requested, and filled her up with a full tank of gas. She was ready to be driven when we got there to purchase. The finance department gave me an amazing rate and there wasn't much drama there either. They tried to sell me the extended warranty, which I declined. He wasn't pushy about it, which I appreciated. Overall a wonderful experience for something I had put off for so long because of how much I dislike the car buying process. I would 100% work with Chad again and I love my new (to me) car, Skye!!
