-
February 2024 by Diane
You never know when the Drive Thru is open. Sometimes it's inconvenient to go into the store.
-
October 2023 by Frederick W.
in spite of the digital coupon scam i will still go here on occasionwell i used to but not anymoreit doesn't matter what prices you charge or what your selection of products might be...if you can't check out then why botheri'm retired and have no particular place to go but i bought just 5 or 6 items today and it should NOT take the self serve attendant three trips to my register before i can get out the dooreven walmart is better than this nonsense
-
September 2023 by Ry L.
This is one of the nicer Krogers in the Richmond area, but they test my patience with each visit. 1. If there's a man working in produce when I visit, he's 100% guaranteed to creepily hit on me and "offer to help" when I clearly don't need any assistance and am actively trying to avoid him.2. Getting shaved deli meat is like pulling teeth. Shaved means shaved. This is something that can easily be automated by machines one day, so this is one of the few areas in which I actually look forward to when technology advances to the point that the machines replace the workers.3. They charge for bags here. 4. When they reorganized the store, they made many aisles noticeably more narrow. Very uncomfortable during busy hours. 5. Since I strongly dislike shopping during busy hours, I often shop late at night. Of course, the overnight shift is starting to restock the shelves, so there are usually large pallets blocking the products. One time, I literally had to run and chase down an associate pushing one of those thingys that they use to move the pallets. We were the only two people on a long aisle and I'm screaming trying to get his attention, but he ignored me until I caught up with him. (No, he wasn't wearing ear buds.)6. I'm not one of those people who believe "the customer is always right," but I've noticed more and more businesses, not only showing less appreciation for their customers, but going so far as to blame them for the business's own mistakes and shortcomings. For example, I was shopping here two nights ago and they had Instant Pots on sale, further discounted with a digital coupon. I didn't notice that there were two different sizes on display: a 3-quart and a 6-quart, three of each on separate rows. I mistakenly grabbed a 6-quart and realized the error at the register because the digital coupon only applied to the 3-quart. I went back to grab the 3-quart and noticed the price sign for the 3-quart ONLY and no price for the 6-quart, so I believed they pulled this deceptive maneuver on purpose. It's not the first time a business has strategically done their product placement this way. Because the 6-quart exceeded $100, a manager had to approve the void on my transaction. Bob, who looks like the old man from the Pixar movie "Up" except the Luigi version (not Mario), slowly comes shuffling up to the register and asks what happened. I explained the mix-up and how both sizes were place together and even took accountability for not noticing, and he responded that a customer must've put the put the items out of place. Based on how many 6-quarts were there, I think the fk not, Bob. Why blame the customers?7. Their food isn't always the freshest. I've had pomegranate seeds, Chilean sea bass, and other products spoil way before their expiration date. The store is usually clean and although it's not a Kroger Marketplace, it's quite large and expansive. I just wish they'd cut the crap sometimes.
-
June 2023 by Chris Nguyen
We were able to get shots and medications here.Using the Kroger app to refill my medications is a nice convenience.
-
April 2023 by Gideon S.
Beware of the "SALE" prices here. It's a Huge scam. I often get items that are on sale and recently noticed all the "sale" items did NOT ring up the advertised prices at the checkout. I had to get them to manually enter the sale prices. On a set of items, they did not honor because it was deceptively labeled. Their whole ploy is to get you to buy their almost expired items, label it with a eye-catching yellow sale sticker to buy it, and hopefully you didn't notice the regular price at the checkout. Never going back.
-
March 2023 by Scuba S.
This guy just sat there talking while customer service was needed
-
February 2023 by Janette Massino
Drive through is NEVER open and parking is a huge pain. They close the gates before they are supposed to be closed. Once it was 1/2 hour before they were supposed to be closed and I was told they were closed. Today it was before their lunch and the gate was 1/2 closed. When they finished with the customer in from of me it was 1:01 and I was told that I would have to come back in 1/2 and hour. When I asked about transferring the prescription, I was told that they are always closed at 1:00. That wasn’t what I asked and I was in line before 1:00.
-
December 2022 by Mirah Rousseau
I recently changed insurance, resulting in having to switch my pharmacy. I used Kroger in the past, however they have been nothing but rude to me the past few months since July. Whenever I call in regards to any question, I am spoken to and treated as if it is a major hassle for them. I understand people have bad days, however bad days should not happen every day, especially in customer service. I recommend finding somewhere else to go.
-
August 2022 by Katelyn C.
This Kroger is a joke. I can't believe it's actually in short pump. When you walk in you feel like it's the lombardy Kroger. Stuff all over the floor, none of the shelves were stocked. I grabbed something with a tag that said "1.99" when I got to the register it didn't ring up as 1.99. I said that's okay just take it off. She seemed disturbed that I grabbed her from wiping down another register to come over, and mumbled something under her breath. I told her I wasn't going to argue and asked for a manager. When the manager came over she said "can't I just take my lunch break" I said that I was okay and never mind. I wont be shopping there anymore. Willow lawn is a much better location. I don't even have these problems at lombardy, at least the shelves are stocked there.
-
July 2022 by Krissy Watson
With the exception of the pharmacy manager and one other employee, the staff here is generally unhelpful, with poor customer service skills. It would be helpful if the store website indicates their half hour lunchtime closure. Pick up time is also dreadfully slow. Save yourself the frustration and go elsewhere.
-
June 2022 by Brandon
I approached the pharmacy about 9:55 Before they open at 10 AM on Sunday. The light was on with the pharmacy so I assumed there was somebody in there. At 9:59 the light turned off and I asked a worker that was next to me And what time they open.I did not get the name but a younger looking blonde haired female walked right through Wes, did not say anything and I asked her if she works at the pharmacy. She responded very rudely and said, “ we are not open yet and you can wait another minute.” I told her that If she wants to get with the details then they have one minute to open. She just ignored me.
-
May 2022 by April R.
Absolute worst experience I’ve ever had with a pharmacy; save yourself the headache & frustration. Rude, unhelpful, painfully slow, no drive through (it’s *never* open), and have had many med errors where the wrong medication has ended up in our scripts (yes- random pills in the bottle). Avoid.
-
May 2022 by April Reynolds
Absolute worst experience I’ve ever had with a pharmacy; save yourself the headache & frustration. Rude, unhelpful, painfully slow, no drive through (it’s *never* open), and have had many med errors where the wrong medication has ended up in our scripts (yes- random pills in the bottle). Avoid.
-
April 2022 by Gracie H.
How is this place still in business!?!?! It takes longer to check out than to shop. EVERY. SINGLE. TIME. It shouldn't take 30 minutes to check out. It also shouldn't take 20+ minutes to be served by the pharmacy. Its a joke. Last time I picked up a prescription, their outside window was closed and there were 2 people working with a line of 12 people deep. I've transferred my prescriptions. Why aren't you paying real people wages? Did you know that there was a report that over 40% of your nation wide employees work UNDER the poverty line? No wonder you can't hire anyone. Adding longer self check outlines isn't your answer. Hiring capable employees that you pay well, is your answer. You can send me all the coupons you like, I will not be coming back to this store. With so many grocery options, this one is the worst and you should take your business elsewhere. This store is ridiculous. I've tried talking to customer service, nothing changes. I've called the pharmacy to find out if my prescriptions are ready, no one answers. Drive these people out of business so the employees can make a living wage anywhere else.
-
April 2022 by Steve Trojan
I switched over to Kroger from CVS to get better pricing through GoodRX and to make it more convenient to pickup meds. Boy was that a mistake. Not only does it take 2-5 days to get a refill, but today I can't even get someone to pick up a phone call.
