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February 2024 by Lisa D.
The pharmacists are consistently unfriendly here. They meet the basic needs of filling the prescription but with no warmth or hint of pleasantries. The pharmacist literally walked away from me as I was asking a question about vets having a DEA number vs an NPI number with regard to using a discount card. This is a new medicine for me - it's for my pet actually. I wasn't asked if I had any questions, she briefly stated that I needed to discard it 28 days from date of puncturing seal as I was being checked out by a tech. The tech is the only reason I gave 2 stars because she was nice and friendly. I rarely use the Kroger pharmacy but it was convenient this evening. I will be transferring the prescription to another pharmacy moving forward.
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October 2023 by Lavender K.
I have always received cordial customer service and the pharmacy techs as well as pharmacists have been helpful, in my experience
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May 2023 by Lisa L.
I gave this pharmacy 4 stars previously because of Mr. Linkous but now that he's retired I'm going to take my business elsewhere. The current staff is rude and unhelpful. Instead of finding solutions to help u, they go out of their way to be an adversary. Like every customer is an annoyance and they really don't like us. So long!
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January 2023 by Kevin C.
What can one say about the Kroger in Short Pump? Well...one can say they have NO ability to be punctual and no ABILITY to hold themselves accountable. Time and time again my wife orders our groceries online for pick up, selects her time, and leaves to go get everything she's ordered. Before she gets there, without fail, Kroger calls and apologizes profusely and says...you guessed it....we're running behind because we don't have staff. Please come back in several hours (if we're lucky) and we'll have your groceries ready. Kroger NEVER proactively offers anything for the EXTREMELY poor customer service or for the EXTREME inconvenience of having to drive 35-40 minutes one way to pick up groceries only to have to make the trip twice. Kroger clearly takes for granted their customer base. With gas being as expensive as it is, and groceries too for that matter, it's subpar and pathetic for a company as big as Kroger to effectively do nothing for the people that keep them in business (I.e. their customers). They could literally offer any number of things to help make this right - but they don't - unless asked. To add insult to injury, Kroger sent my wife a survey this evening about our latest experience. She spent about 10 minutes taking it and leaving valuable feedback. When she hit submit to send the results, I kid you not, an error message flashed up and said something to the effect of "we're experiencing technical difficulties please try again later." This seems to sum up this Kroger's position on basically everything - we're having difficulties, please try again later!
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August 2022 by Katelyn C.
This Kroger is a joke. I can't believe it's actually in short pump. When you walk in you feel like it's the lombardy Kroger. Stuff all over the floor, none of the shelves were stocked. I grabbed something with a tag that said "1.99" when I got to the register it didn't ring up as 1.99. I said that's okay just take it off. She seemed disturbed that I grabbed her from wiping down another register to come over, and mumbled something under her breath. I told her I wasn't going to argue and asked for a manager. When the manager came over she said "can't I just take my lunch break" I said that I was okay and never mind. I wont be shopping there anymore. Willow lawn is a much better location. I don't even have these problems at lombardy, at least the shelves are stocked there.
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April 2022 by Gracie H.
How is this place still in business!?!?! It takes longer to check out than to shop. EVERY. SINGLE. TIME. It shouldn't take 30 minutes to check out. It also shouldn't take 20+ minutes to be served by the pharmacy. Its a joke. Last time I picked up a prescription, their outside window was closed and there were 2 people working with a line of 12 people deep. I've transferred my prescriptions. Why aren't you paying real people wages? Did you know that there was a report that over 40% of your nation wide employees work UNDER the poverty line? No wonder you can't hire anyone. Adding longer self check outlines isn't your answer. Hiring capable employees that you pay well, is your answer. You can send me all the coupons you like, I will not be coming back to this store. With so many grocery options, this one is the worst and you should take your business elsewhere. This store is ridiculous. I've tried talking to customer service, nothing changes. I've called the pharmacy to find out if my prescriptions are ready, no one answers. Drive these people out of business so the employees can make a living wage anywhere else.
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March 2022 by Lauren C.
Expired food products on shelves .I purchased a 2 lb block of the Kroger Brand nice and cheese processed cheese food on 3-24-2022 ,only to realize when I opened it it expired April 28,2021 .Almost a year ago ! I can understand occasionally missing a product expiration date by a month or so ,but almost a year? Totally not ok!!
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March 2022 by Jana S.
I only went for cat food and non-alcohol beer. Blinds to check out with a cashier were very long. The only other choice is self check out. This requires somebody to come over and authorize that you were over 21 years of age. They need to open more checkout lines with real people at them. There was not even a small item cashier line available. Irritates the heck out of me!
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August 2021 by Kimberly R.
Yet again- Kroger disappoints It's time to find another favorite store. I planned a family dinner for 8/28/2021. I shopped online with a 5:00 pm pick up. I love 35 minutes away so I arrived at 4:45. At 4:55, I received a text them that the delivery was pushed back to 7:30. I called the store and spoke with the assistant manager. His response- we are still working on the 4:00 pm orders. We can have ready for you tomorrow. Uh, no. I explain that I have a function and my dog was in the car so I couldn't self shop. All I heard was there's nothing I can do. We notified customers in advance. I asked if he thought a five minute notice was sufficient. Family dinner ruined. Got home at 6:00. Dropped dog off and had to order take out from the greasy Chinese restaurant. This in combination with the bakery lady blowing her nose with her gloves on then not washing hands or changing gloves is quite enough for me to look for another grocery store.
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August 2021 by Krystal B.
The customer service desk/money center has the worse customer service. I was completely shocked. They bad mouthed other customers right in front of me and were extremely rude for absolutely no reason. They really acted like they hated their job and were miserable!
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May 2021 by Tara H.
If you want seafood steamed at the deli don't even think about. The old Black man comes up with more excuses why he can't do his job. If I could give this location zero starts, I would. They store is filthy. The workers are rude and obnoxious. What's the point in having a store staffed if they don't do their job. Terminate the riff raft and get people that want to work. There's lots of unemployed people that need and want jobs. Offer some incentives and get some staff that want to work. You can provide any information to the manager because he's NEVER at work.
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October 2020 by Tori N.
Out of the Krogers I've been to in the areas, this is the better one. The general trend seems to be shelves not always being fully stocked. It's not any different here, though YRMV depending on the time of day. COVID update: they can do better. - There is hand sanitizer and a spray bottle with towels to disinfect your own cart. Better than nothing, but I think with the volume this store sees, they should have people manning this. I mean....come on, even Target has someone disinfecting carts! - Employees wearing masks are hit or miss. Most do, but I've seen adults wearing them incorrectly or not at all. Shameful. - No enforcing mask wearing. I saw some girl stumbling around like she was on something and no employees told her to put her mask on. - Social distancing is fine, but I go to self checkout and avoid everyone lol. Best Kroger in the area, like I said. It's cleaner, less chaotic, and the staff are generally nice. Still think there's more they can do, especially in the pandemic.
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September 2020 by Pamela Z.
Back again after a hiatus. If the employees don't follow the law and company policy regarding face masks, what's going on in the back? Five employees either had their face masks dangling around their necks or their noses fully exposed: produce, deli, meat...its nasty, but more than that its dangerous. Its somewhat understandable that management doesn't want to confront customers over the mask issue, but when they ignore their own CEO who was on TV bragging how much they are doing to protect their employees and the public, it shows contempt, incompetence or sheer laziness.
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July 2020 by Hannah H.
Kroger is a large supermarket chain that originates from Cincinnati - I've been to one years ago during undergrad, and I felt as if that particular location didn't really represent Kroger's in a way that this location did! They offer a selection in meat, produce, pantry items, frozen items, beer/wine/liquor, seafood, dairy and eggs, has a deli and a bakery section, and also a natural/organic items. Located off of Three Chopt Road in Henrico, the store was well-laid out, clean, and organized. The customer service staff were all friendly and helpful - don't forget to sign up for their rewards program! I found some Mexican Coca-Cola on sale (YAS!) and tried some of their maki rolls (they were just okay). Plenty of parking in their large lot. +rewards program available +friendly staff +plenty of parking in large lot
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July 2019 by Rabia J.
Kroger is a grocery store that I usually don't shop at because there are none in south FL. Visiting my sister for a couple of days, I ended up going with my family to pick up a few things. This is in Henrico county/Glen Allen area. This store is a great size, with tons of options to buy, it's extremely clean and well staffed store. Some items it took awhile to find since it's a new store that I had been to and some employees did not know where some things were. But not a big deal, we looked around and got everything we needed. We mostly got breakfast and snack items. Best parts of the store- Their bakery section is huge with lots of cakes, doughnuts, breads etc to choose from. They have deli area with a great menu for when you need a quick bite or meal. ~
