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September 2023 by andy le
Very disappointed at this Short Pump location. We went by on Monday 9/11 around 4 pm and wasn't greeted at door. I understand they were busy with other client but basic customer service was just "hello and will be right with you" As we continue walk around the store was he helping other customers but still no hi or hello. We left and I'll not be back.
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August 2023 by Devin Williams
My first visit to this store was awesome!
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July 2023 by Steve
Great sales people. Very helpful, friendly. I found an excellent sports jacket, cashmere & wool, on clearance for only $50!
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April 2023 by Virginian B.
I went into the store today at Short Pump, Va. There were two employees working on the computer at the front desk. There was one other customer at the far end of the store with no one helping them. Neither employee acknowledged my wife or my presence. We looked around for 3-4 minutes when finally one came over and asked what we were looking for. After telling him he turned around and said xxx will help you and walked away singing "it's a wonder day at Joseph Banks". The individual helping us was a new employee who was learning how to operate the computer system. Thru no fault of his own, he tried but the store did not have any shirts in the size needed. In fact they had no dress shirts with a 32" sleeve. He said he thought they could order it, but after several minutes of stumbling thru the computer inventory told us that apparently they were not available. The other "seasoned" but very unprofessional and obnoxious employee, who again started singing loudly it's a wonderful day at Joseph Banks, never offered to assist him or us during the visit. We have been previous customers however I will never set foot in the store again. Went across the street to Franco's and found exactly what I needed, with a professional staff and couldn't be happier. I may have paid a little bit more but it was better quality all the way around!
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April 2023 by Vman Homeboycooking
Really nice experience. I got a tux. I received very nice attention to detail for fitting and alterations. Very reasonable pricing. I will use a tux two to three times a year, so a better deal to own over renting.
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February 2023 by Christopher Nowlan
Don't get tailored fit anything here. I had 6 pants done and can only wear 3. Brought to a real tailor and they couldn't believe how bad they were done. Couldn't be fixed.
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December 2022 by John Winkler
I admit, I never saw myself shopping here, my vision was a store that was not quite my style. A couple of weeks ago I found myself wanting a new tux shirt and JAB was the only store I could find any in stock...so I went. Staff was super helpful in digging through mounds of shirts to find my size. They did not partake in any heavy upselling mentioned in other reviews. However, a few things caught my eye and they were very knowledgable in answering my questions and making suggestions once I opened the door. So, went in for a shirt and also walked out with a new blazer, which, to my surprise, dropped nearly $200 bucks at the register- SCORE! I am not ready to walk away from BR and FA, other stores I shop, but JAB will be on the list from now on when looking for dress staples. Nice job guys!
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November 2022 by Samuel Banks
I visited the store earlier to discuss some different suit variations with the associates, and one of the gentleman was so kind towards me and answered all of my questions!
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November 2022 by Gordon H.
I'm not entirely sure what happened with the other reviews on this page but Byron and John couldn't have been better. I walked in after a bad experience at MW and was delightfully pleased. They are dedicated to their work and will not let you leave without making sure they've catered your every need. I will DEFINITELY be buying from this Jos A Bank again.
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October 2022 by Brent Trimmer
Won’t even answer the phone. They just hang up. Buy anywhere else!
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October 2022 by Shawn Hazelwood
They noticed me right away not knowing what I was doing lol and came running to help hahahaa
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September 2022 by Gary Gygax
Nearly $300 spent for a wedding. Couldnt even get me a shirt that fit despite taking measurements months ahead of time and coming in the day after the suit was ready to be absolutely sure. Not a single employee could even get me a definitive answer on when the shirt would arrive. Only refund offered was less than the cost of gas to get here and return the suit.
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July 2022 by Patrick T.
Stopped in for some dress shirts, was greeted than ignored for 10 minutes. They have multiple different fits for dress shirts, I was able to find my size and brought it to a mustachioed salesman who informed me that that "don't do try ons in those." He offered to measure me but that was "all he could offer." I know my size in dress shirts, what I don't know is how I fit in the multiple different offerings Jos A Bank had in stock. What's the point of a brick and mortar store if I can't try your stuff on? Poor business model, and terrible customer service.
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May 2022 by J L.
I have been buying from JAB for years, both in Tennessee and in Virginia. I have spent thousands of dollars with them over the years. But I agree 100% with the reviews about poor customer service . My experience at the Short Pump store has been so bad that I will never shop at a JAB store again. The first bad experience was about a year ago when I bought four pair of slacks along with some other items. As I recall, they said it would take about 4-5 weeks to get them hemmed so that I could wear them. Since I bought them for summer wear, that was a significant part of the season for which I bought them. I tried to get them to expedite the hemming of just one pair so that I would have one of the four to wear while waiting for the others, but they wouldn't budge. That was an irritant but not enough to make be either post a bad review or stop shopping there. My last visit to JAB was when I made the mistake of going back a couple of months ago. I needed a new suit because I had lost a lot of weight and none of my old suits fit anymore. I had to go out of state and needed a new suit on fairly short notice. I went into the JAB Short Pump store fully intending to buy a new suit and probably some other items as well. The sales person (a woman) was totally disinterested in what I needed. She projected indifference. I was there on a Tuesday and told her that I needed a new suit a week later, by the following Monday, because I was driving to Tennessee on the next Tuesday and needed it before I left. She said that was impossible and that I could not get it with the needed alterations until about three weeks later. I explained that I was giving the eulogy at an out-of-state funeral, that I had to have a new suit because none of the approximately fifteen suits I had fit any more. (That figure alone should have been a hint that I might be a repeat customer, which she also could have known by checking my account.) She was totally indifferent to my needs and projected an "I could care less" attitude. I asked her if because of the unique circumstances, they couldn't allow me to get the alterations on an expedited basis. She was not the least bit interested in solutions or even mildly apologetic. In fact, in front of other customers, instead of having the slightest empathy for my situation, she essentially tried to shame me by publically accusing me of trying to jump ahead of other people. So they lost a sale that day of maybe a thousand dollars. No problem, they could not have cared less. So I went across the street to Franco's Fine Clothing in the Short Pump Mall. When I told them the situation and explained that I needed a new suit by Monday, the salesman said, "Would this Saturday be OK?" Now there was a guy interested in good customer service! That is where I will shop from now on and I will never set foot in a JAB again.
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May 2022 by John Ritenour
The store manager here does an excellent job. Quickly knew what I needed to get, and made it easy to get the right fit.
