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March 2024 by E
Had a great over all 1st and 2nd experience at Short Pump location. Amanda my 1st visit and Harrison on my 2nd. You won't leave this location disappointed. I definitely didn't. They help you try on many shoes, to find the perfect fit and feel. Ive been wearing the wrong type of shoes most of my life. Once i tried on HOKA BONDI, with a high arch insole, i definitely felt the difference. Instant relief on my low back. I Will be buying future shoes from this location again. A+++
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March 2024 by K Gee
Awesome first experience at Fleet Feet in Short Pump! Knowledgeable and thorough attention from Jeff, the owner, with large selection of shoes to help with all my foot issues!
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March 2024 by Carol Loving Cummins
Fleet Feet in Short Pump is very time pro-active, knowledgeable and courteous. They are accommodating and listen intently about your foot issues to find the best fit for you.It’s a nice atmosphere and I was in and out in about 50 minutes. Sam assisted me. He is a fine young man and very customer oriented.Thanks for such a a great experience!!
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March 2024 by Anna Holmberg
I was in search of some new running shoes after receiving some advice while training for the Monument 10k. I was advised to go to Fleet Feet for the fitting and gait assessment. I came on a Sunday so I expected to wait a bit. When I arrived I was greeted and informed I'd be added to a wait list. The place was full so I expected to wait a while but it did not take long. Annie helped me and let me know the details of the fitting and gait analysis. These revealed a lot of details I needed as I've been wearing the wrong size running shoe! I was very pleased with the helpful and enthusiastic service I received. It was beyond my expectations. Thank you!
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March 2024 by Michael McDermott
Great selection and top notch customer service!
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March 2024 by Denise B.
Visited 3 different locations : Short Pump, Patterson Avenue and Midlothian, and was not acknowledged at Short Pump as I browsed for about 5 minutes, the Midlothian location- the salesperson did not assist me putting my shoes on , and kept asking which shoes did I want to purchase.What happened to the helpful gentlemen who worked at the Short Pump location last year? They provided excellent customer service.I give up trying to Patronize Fleet Feet ! Hopefully, Lucky Road will be more customer service oriented.
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March 2024 by Carrie Rose
The shoe fitting process, including foot id, is wonderful. I regret ever fussing with online orders that don’t work for me. Great experience in store.
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December 2023 by E Marshall
Customer service was better than I expected. Skylar was personable, knowledgeable, patient, kind. I have already referred my entire office staff. What a great experience!
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December 2023 by Brandon Wright
Cole was the bomb! He took as much time as I needed and educated me enough that I know what to look for. This place is fantastic! Go holler at Cole and I promise he’ll take care of you. A1 service!
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November 2023 by robert boyd
Anna was very helpful from the start. She immediately met me when I came in and was one on one the whole time. I’ve had my new insoles for 3 days and they have helped my back tremendously and began to help my fallen arch pain. Thank you very much.
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November 2023 by Lauren Cummings
I love this store and Fleet Feet generally. They have great staff, technology, and a wide variety of high quality footwear. Staff are always helpful, polite, and super knowledgeable (i.e., able to guide your decision-making if you need that ). Customer service and commitment to support of community are superior. These stores found their niche and don’t try and do everything, which keeps them great. If you’re looking for running shoes, this is the place to go.
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October 2023 by Madhavi Majety
I had an exceptional experience with Jack at Feet Fleet in Short Pump when I visited the store on 24th October. I am a patient of arthritis and needed special advice regarding footwear suitable to me. Jack went above and beyond to help me determine my shoe size , type of shoe that would help me after scanning my feet and recording my walk. His patience was truly remarkable. His expertise and assistance made the entire process a breeze. I was touched by his concern and his compassionate service. .I highly recommend Jack and this store for anyone in need of quality service and footwear advice.Dr. Madhavi Majety
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October 2023 by Valerie Pace
My husband and I enjoy shopping at Fleet Feet because the employees are welcoming, want to help you and even seem to care about you which isn’t found in many retail stores. They ask questions to help understand your need or the right fit (shoe) as an example.We always find great shoes, clothing and accessories needed for running and hiking.Highly recommend Fleet Feet!
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October 2023 by Nathalie Pitts
Went in to get a specific pair of slides and ended up getting fitted for a new pair of running/lifestyle shoes as well. The associate was very knowledgeable and very helpful throughout the process. I will be a returning customer.
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August 2023 by Carey S.
I had a great experience at Fleet Feet today. I have plantar fasciitis and my orthopedist sent me here for inserts. This was my first time there and they were busy. Camilla came out to help me and she was awesome. They scanned my feet, had me walk over a mat to see my arches and where I put pressure on my feet. I tried two different kinds of insoles, tried on some socks for PF and purchased a new pair of tennis shoes. Did i need the shoes? No. We're they super cute? Yes. I never felt pressure to buy the shoes, either. My main goal was the insoles. She cut them down to fit my new balances that I wore into the store and they fit great. I may get a second pair to wear with my Rothy's that i wear to work most days to make those more comfortable. Thanks for the help, Camilla and Fleet Feet! I will be back!
