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October 2022 by Shannon C.
DO NOT RENT FROM ENTERPRISE! I have been an Emerald member for over 10 years. My last rental was for a week where I was required to travel to two different cities in two different states. A week after returning the rental my credit card was charged for a week's worth of tolls in my home city - which I wasn't in for 5 days! When I contacted Enterprise they asked me to email them proof that I was out of the area and couldn't have triggered the tolls. After I did this they still charged my card for a toll on the morning I had returned home even though I had not driven on any toll roads on my trip. Eventually I had to get my credit card company involved. After over 10 years of exclusively renting from Enterprise, my loyalty and history were completely neglected for $35. It was incredible that I had to "prove" that I was out of the city where the tolls were charged. 10 years of renting and acquiring Emerald status meant nothing. Never rent from a company who has no respect for their devoted and loyal customers.
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September 2021 by Shaquail Clark-Dance
Very pleasant experience. Will definitely use again ☺️. I was in and out with getting my rental
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August 2021 by Tyler
This location does not answer their phone. I am currently on hold with them while they check to see if my reservation is ready. I DROVE all the way over there for them to tell me they didn't have a car available for me. I had to call the truck center next door to get them to call one of the employees at this shop to call me. I just called four times in a row to finally get an answer and then get put on hold, which is currently approaching ten minutes. How the heck are they supposed to come "pick you up" if they don't answer the phone when you call them???
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June 2021 by George Reyes
Created reservation for a car that didn't exist on site. Manager ignored us. 30+ minutes without an answer to if we had a car or not while me & my girlfriend sat patiently waiting. 1 star for letting me charge my phone since I had no car. Ended up walking to Hertz & they were very helpful in giving us a car in minutes.
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November 2020 by Ingrid Johnson
Pick up and drop off we’re seamless and the vehicle was clean. Everyone I worked with was professional and nice.
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November 2020 by Allie Walker
Austin was extremely professional and so helpful. The guys took a lot of care in making sure the car I received was clean and I was happy. Great customer service.
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October 2020 by kumar P
Usually enterprise doesn’t disappoint me but this location disappointed twice .. been here on a long weekend and they didn’t had the car I was looking for .. the only car they had was a midsize suv which I never would have taken anyways.. there were no other options nor they are willing to give an upgrade or something .. had to go back disappointed.. always been an enterprise customer ... surely not this branch..
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September 2020 by Matthew Morgan
So I use enterprise a lot when my truck has to go in for services. I use a rental more then my own truck half the time lol. This time around on 09/09/2020 I was getting a rental do to my truck needing some services. I got a rental and maybe 10 Minutes down the road a VA state trooper pulled me. I was unaware of why I got pulled over. I was told by the trooper that the tags on the vehicle has expired and also the state inspection. On top of all this mess I noticed that the oil
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August 2020 by Lakeii Jackson
I called to reserve a van and it was so easy, and took less than 5 minutes. On the day of my reservation they had the van sitting up front for me and was in and out. Employees were really nice
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August 2020 by Jerry Pleasant Jr.
Fast and friendly service. It was raining when I picked my rental up and my service representative pulled the van up to the door for me. The only issue I had was the radio did not have Bluetooth connectivity. Other than that it was a great experience.
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August 2020 by Dominique Dove
My overall experience was pretty good. However, we I got a call to come in my reservation I was told I wouldn’t be able to rent the vehicle due to my age. I have been renting through USAA who provides me an underage waiver. The representative who called me informed me that was something he had never heard of and I needed someone else to pick up the vehicle. After sitting on the phone for over an hour I was able to find someone who knew what they were talking about and rent me the vehicle.
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March 2019 by BJ Lough
The manager was phenomenal. The cost of the Uber from the airport saved our large group several hundred dollars, especially since the airport didn't have the large vans. I highly recommend this location for van rentals.
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March 2019 by ivris brooks
Will the manager is awesome. Great service everytime I go there.
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February 2019 by Magdalena Candova
Great service, price and management! Would rent from this location again and recommend them to anybody!
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November 2018 by Teresa Rodrigues
We rented two 15 passenger vans for our soccer team from this location. When I called to inform them our flight had arrived a few minutes late and that we might arrive a few minutes after their office closed, the assistant manager, Wolverton Thompson, Jr assured us someone would be there. Luckily, we arrived right at 6:00 and Mr. Thompson was there. When I originally booked the vans, I was told we could return them at the airport, as we were coming from a soccer tournament and wouldn't have time to drop the team off at the airport, return the vans, then head back to the airport ourselves. Apparently, the person I originally spoke to gave incorrect information, as this location does not allow that because they do not have enough staff to handle the pickups. However, Mr. Thompson honored what I was originally told and allowed us to return to the airport. Overall, I highly recommend this location. Apart from the incorrect return info I was given (which I was told was most likely someone from the call center), everything went smoothly. The rental process was quick and easy, the vans were clean and well-maintained, and Mr. Thompson was friendly and accommodating.
