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“Audi Richmond has been amazing from day 1. The service and support are always excellent, and the people truly care about making each engagement with you first class!”
“Shoutout to Sam and Jspec. purchsed a jdm sti engine from them. they held it for me until i was ready to install. motor came and shop installed. sam also replaced some damaged parts that came with the motor due to shipping. Great communication from him and team. Motor runs great. would do business again. :)”
“Really great shop with great service! I would recommend them to anyone. I never feel like I’m getting upsold and I trust the longevity of my car with them. I’ve always seen Willy and have nothing but great things to say, he’s great!!”
“This particular Toyota dealership and service department is especially great. Courteous, professional, knowledgeable and finish whatever needs to be done in a timely manner.”
“My sister and I went in this evening and were greeted by Randy who spent about 20-30 minutes with us to talk about a maintenance light, fuses, oil, and the radio. My sister is a broke college kid and Randy made sure that if we were going to buy something that it was actually necessary. Thank you for your kindness and customer service!”
7:30AM - 10PM
9450 W Broad St, Henrico
Auto Parts
“Service was Great ! Jeff was very competent . He knew what he was doing and was very careful not to disrupt anything under the hood that didn’t need disrupting . I trust his advice because of his competence and good attitude !
Good Job Jeff .
I appreciate you .”
“We had a wonderful experience at Ourisman Preowned Toyota of Richmond. Chris was extremely responsive and helped us select the right vehicle. Sally was so friendly and walked us through the paperwork, and Kris made sure all our questions were answered as we finalized the purchase. You have an awesome team - keep up the great work!!”
“I came in and purchased a set of headlight bulbs for my vehicle, but unfortunately I was sold the incorrect type. When I came back, the manager was extremely kind, gave me a full refund and one of the associates, Vincent blessed me with installing them absolutely free of cost. I'm so grateful for the wonderful customer service. The team are very professional and helpful. As a female I don't know much about cars, and Vincent took his time to educate me, provided exceptional care for my vehicle and made sure my child and I commute safely. This is my go to location from now on. Very thankful and satisfied! Highly recommend!!!!!!”
“Had a warranty issue though one of there suppliers and they went out of there way to correct the issue that they weren't even involved with (online order). Thanks for all your help getting the issue resolved and getting the correct part to us the same day! Will hopefully doing business with that place again soon!”
Auto Parts
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“We worked with Jacob during our purchase of a new 2025 mini cooper. He was overall extremely friendly and helpful! Initially, the car came with a bad battery but the service department went above and beyond to get it replaced ASAP. Despite the initial set back, I am very happy with the car itself.
Things they excelled: the dealership was comfortable, did not feel like there was high-pressure sales tactic, was able to test drive everything I wanted on the lot. They were also happy to work with me to get a fair deal on my trade in!
Things would like to see improved: wait time; after deciding to purchase, we waited over two hours to get the paperwork ready, didnt feel like it was very efficient- perhaps they were backed up at the moment. It would also been nice for the dealer to catch the faulty battery during that two hour wait rather than sending us home with it then asking us to bring it back the next day.
Final thought: as far as a car dealer, I think Crown Mini and its service dept. is near the top in terms of comfort, service, and responsiveness. Would recommend buying your next mini here!”