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December 2023 by Emmel D.
Was here several times during the holiday and found Sapinderjit to be very friendly, upbeat and helfpul. She's very nice to all customers, and always thanks everyone for their patience (today she was the only one out at the counter for the 15 mins. I was there). Looked at her name badge knowing I was going to write this review. Much appreciate her kindness, helpfulness and professionalism!
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December 2023 by M Shearer
I read some horrible reviews and was nervous about going to this post office. I want to counter the negative reviews with my own experience. I’ve been three times. The two employees behind the counter (a man and a woman) were extremely friendly and professional. I did witness an unfriendly customer on the second visit. He was huffing and puffing because the line was long, but other than that just a normal post office.
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October 2023 by R Wilson
This trip was fast and the individual behind the counter was quite experienced, friendly and took care of my needs immediately
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October 2023 by Jefferson Cristales
poor customer service
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September 2023 by Marisel Ibanez
Jim was exceptional. Thank you much for your help.
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May 2023 by Mary Pacheco
Jim was exceptional. Thank you much for your help.
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March 2023 by Skip Cranshaw
This branch has become the center of the universe for screaming arguments. I walked into the counter area two days ago and there were two separate arguments raging - and I mean RAGING - between the nasty women behind the counter and two very PO'd customers. A small child accompanying the next woman in line began to cry.....don't cry, honey, its just the friendly, helpful USPS employees here at Haymarket, doing what they do best - arguing with customers. It took less than a minute before one of them began arguing with me about something that was indisputable, and when I asked for the supervisor, she tried to shout me down. That did not end well, for her. The screaming is fun to listen to, but it is not worth the 10 - 15 minutes you spend standing in line waiting to get to the counter. Forget this place - go to Gainesville or Broad Run or Catharpin. Those three branches have pleasant, competent employees who will really try to help you.
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February 2023 by Ken J.
Not the kind of customer service I am used to from USPS. Got a letter from USPS that I had to go to nearest Post Office with item and packaging for a damaged product delivered to me in early January. Unfortunately I threw away the item and packaging, not expecting to have to produce them almost 2 months later-my bad, lesson learned--but I do have photos. The clerk at the counter of the Haymarket office was befuddled. Said she couldn't make a decision because the Postmaster was on vacation, not back for another week. She attempted to say that I was too late, that I had to bring the letter in within 20 days. I pointed out that the letter was dated Feb 9 and today is the 24th-I had until Mar 1 to respond. Next a woman from the back came out, said she knew the rules and the claim would be denied, even though the letter says the claim "may" be denied without the product. Her immediate reaction was that I was trying to commit a fraud because I couldn't bring in the package and broken item. This is a $20 item and the claim was filed by the vendor, not me. The payment would go to a small business trying to get by in these tough times. This Post Office has forgotten about good customer service
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December 2022 by Annonymous User
I will second what other reviewers said about the lady behind the counter. She is SO RUDE!!! MISERABLY RUDE makes me never want to go back, but maybe that's the point?? Way to spoil peoples' day.
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September 2022 by OzTeam Family
Online reschedule for pickup had the distribution center address, but as I first checked with the post office customer center, my package was already there for pickup!
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June 2022 by Dawn B.
Its s small post office. Usually the line is short and they keep the line moving. I've had nothing bug good service here.
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May 2022 by Eric Shannon
My wife got a award for 15 years of service for the US government. She was proud to receive it. It was sent through the US mail. She got it mangled and folded. Horrible!
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March 2022 by Morgan Gallo
The woman behind the counter is miserably rude. I tried to let a woman who had a small child, a baby, and who was carrying a large box go in front of me and I got reprimanded that I can’t do that because “the camera is watching and shows the woman go in front of me”; That was the point and my intention. In regard to customer service, or shall I say lack thereof, I inquired about 2 return packages I had sent on Saturday, 2/19, (the 3rd arrived to the destination already, but the other 2 packages say “label created, not in system” when tracked. The woman working was unhelpful, rude and continued to cut me off mid sentence with no resolve to my problem. I am still unable to get my refund on the items, do not know where those packages are, and now have to contact the company I ordered from to find out about shipping (which is USPS’ job). I will be using another USPS from now on.
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March 2022 by Bestamerican Trade
Great communication, great services. Thank you USPS
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January 2022 by S H
This is a small post office without self service. Knowing that, it is clean, efficient and the staff are really nice and helpful. They will give advice to protect your items and save money when you dont know what packaging to use. I will continue to go here over other locations in the area.
