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November 2024 by Duane Aho
This company is the worst….have been trying to talk to a human, but all they have is the damn AI agent… it’s telling me to reboot my modem, but they never seemed to realize that what if the modem itself is dead… And that is the case here. I can explain that to the agent though because it’s a computer and Wasn’t programmed for that input. So congrats for the For the worst customer service ever.
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November 2024 by Susan Blaine
An awesome person to work with was Norma a Comcast in Harrisonburg Va..
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November 2024 by Ory Smith
I wil say they were always helpful on the phone on the rare occasion I had an issue, and I rarely had issues with my service. Setting up was easy and all that. It was convenient for sure.
However…
I can not recommend them. My monthly payment went from 80$ to 100$ to 130$ and all the way up to 158$ a month in the second year with no explanation why my monthly rate was almost doubled from my initial cost. Be wary of price increases.
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October 2024 by Lem Abdullah
We had been having trouble with our cable box for close to a week and couldn't get the issue resolved over the phone. We scheduled a tech for early Saturday morning. Jared was our technician and totally focused on getting our issue resolved. He fixed our problem quickly and if I could give 10 stars I would.
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September 2024 by cynthia powell
Not helpful at all, very frustrating having to text someone to help you and they just ignore the issue.
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August 2024 by Jason Blomstrom
Ran over my phone with my lawnmower (by mistake)
Mike got me hooked with a new phone, transferred my info from a older phone, had me out the door in about a hour!
Great manger!
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August 2024 by Tony Whaley
Went to Harrisonburg store today. Worked with Jowell. Made everything quick and easy. Highly recommend.
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July 2024 by Mark Mclaughlin
Jowell and Ashley and ecie from the Harrisonburg Virginia store. They have an awesome team and very helpful. They have solved my problem and everything from the Harrisonburg Virginia store. They have a awesome team and very helpful. They have solved my problem and everything I had going on and also Michael the higher up has been very helpful and awesome.
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July 2024 by Amber Marie
Quick, helpful service in store. Went in with questions, left with everything we needed.
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July 2024 by Tim Crummett
Every time I go there I hold my breath, hoping that I don't get the manager. I'm just not a fan of the way he talks to his employees or the way he treats me, twice.
This time I got Norma. She is awesome. I've been there three times trying to get my daughter off of being the primary account holder, even though her phone line is through a different carrier. Norma was a extremely helpful. I know I came in there visibly upset, but she was patient, respectful and understanding of my problem. I walked out knowing that my problem had been taken care of and my daughter was removed from our account.
I know they work on commission, so if you go in there wanting to buy a phone, it will behoove you to ask for Norma.
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June 2024 by Kim Cekada
Thank you so much Michael for all your help! I will definitely recommend going to Harrisonburg store and will go back when am in need of a new phone!!
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June 2024 by Janelle Cwik
Ashley went above and beyond!!!! We rewarded her with $50 Texas Roadhouse gift certificate! The online customer service is to be avoided- go to the store where you'll find the benefits of switching to Xfinity. Thanks again Ashley for going above & beyond!!!!!
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June 2024 by Dorothy Yates
Great in store experience
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June 2024 by Chandler Martin
Good service
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June 2024 by Ashley Bandish
I have gotten 10 lines through Xfinity mobile and I am extremely happy with my service. The customer service I received in store was super helpful in getting me a new phone when my died and blacked out
