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November 2023 by Rebecca Pettit
They will not pay for damage they caused to your car!!!!!I had my car washed here and upon returning home, I discovered a part of my car missing from my roof. The next day I returned to the facility to see if they had the piece. A man in the office area retrieved my car part from a back room. It was intact, however was very scratched up. I agreed to file a claim with the facility.It took weeks, to get in touch with anyone on the staus of my claim. I called numerous times and everytime was forced to leave a voicemail and was never called back. I eventually called the headquarters in Cville who did return my call but stated claims are delt with at site level. Over a month later, I finally was contact by someone from the site over text message.They make a lot of excuses. Once I was finally contacted, I was told my claim was closed denied since I did leave the facility before making the claim and therefore the damage could have occurred elsewhere. I explained that the facility had my part in their possession when I returned so it is obvious the damage didn't occur after leaving the premise. Then they changed their story and said the damage could have occurred before my car wash and that "video record could not be obtained". As part of the claim process, they took pictures of my car from every side. It clearly shows no damage or scratches remotely close to the scratches seen on the part they damaged. And it is their responsibility to ensure their camera are functioning properly.It is not an expensive part to replace (<$100), but they have a responsibility to pay for it since the damage was caused by their car wash. The amount of effort it took to just get in touch with them and then to be faced with pitiful excuses is outrageous. I just hope this doesn't occur for someone whose car gets more severely damaged at this place!
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October 2023 by Brandon Monnett
Great auto car wash. Cleans the car extremely well. Service has been great, place is clean, and all the vacuums work very well.Only criticism is the buffer at the end of the tunnel works half the time. Which I think is one of the best features so it’s unfortunate.Services: Auto detailing
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September 2023 by Eugene S
Great car wash. I like having monthly plan. They do a good job keeping place clean and attendants are always on site ready to assist with any needs!
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September 2023 by Angie Cook
Gets my car really clean! I like that after the car wash, they supply towels and spray to clean the inside out as well as vacuums. My favorite car wash!!
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August 2023 by Tonya “Vegas” Hansberger
A pretty excellent car wash always gets my car nice and clean.Some others do not you'll get your car washed and there still dirt on your car at other places this one is not like that.
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August 2023 by Isaac Galindez
Exelente car wash... i be come a member since May and every time I go is there for me!!! I recommend to all of you !!!
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July 2023 by Leo
I was surprised how rough it was on the exterior of the car. It Tore my fender flare right off.
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July 2023 by Effie Cox
Excellent car was, I live on a long dirt road and believe me my 2019 Rogue sport sure gets dirty. I always go through twice and she looks great when I'm done , I love the powerful vacuums, And it's a great price. I do the monthly subscription. That's unlimited washes so it's well worth it especially if you wash your vehicle frequently.Services: Vacuuming
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July 2023 by Bilal Saleem
I’ll wash my own car from now on, or go somewhere else. Save your dollars. Apparently they only spray bug spray on one side or not all all, “to save money” as per employee! I would love to talk to the owner (Mark ?) wonder if he’s aware how much they’re turning away loyal customers. Equipment is unreliable, buffer dryer is repeatedly out of service, on last visit the tire shine didn’t work and some sort of spray wax or soap was left of the windshield, had to go through a second time and still clean it by hand. I would be happy to still pay $40/month if the equipment works and the manager is nicer. Paying $40/month breaks down to $10/week. If the business is going to be closed for a week, it seems only fair to issue a $10 credit, gift card or refund, yet manager refused. Good job, $10 credit ended up costing the business owner a year or more of revenue, and scored a one star review.Update: Now they attempt to charge my card again after I explicitly cancelled my monthly membership!
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July 2023 by Francisco Marroquin
I joined this car wash when they first opened and they were so great! Recently the prices have gone up but they have been so great that I stilll stayed with them. I have sent them at least 12 customers. I went in today and because I had a little snow on my car they refused to wash it. I was very upset. Snow/dirt/mud/dirty car what is the difference? If anything snow is a easier clean. Anyways they were rude today and they refused my wash. I left and went to White Horse wash and they didn’t even QUESTION me. They just washed my car. After that I went and canceled my monthly membership with Valley View. Also my wife will be canceling with them because she was planning to get her car washed after she gets off. But she has snow on her car so they won’t wash it.UpdateI came back and had an amazing experience. I think it’s under a new business or management but the experience was beyond exceptional. I met James and Phil and they were absolutely great to work with. My wife signed up the same day for a membership. Great customer service! Looking forward to our membership and each visit!
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July 2023 by Crystal Neese
The only carwash that actually cleans all the dirt and debris from my black vehicle. It also shines the wheels and tires nicely. ??
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July 2023 by Jenni Lewis
Reasonably priced for a monthly membership. I love the convenience of this! No vehicle of mine has ever stayed so clean!
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June 2023 by Nancy Shelton
Thought the long line would take forever, but it did not! Super duper wash was great!
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June 2023 by Travis Coblentz
Great wash except they never spray the bug spray on front of vehicle thoroughly. Constantly disappointed. Don’t know what is so hard about spraying it right
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June 2023 by I-Aint GottaLie
They were very good before they change ownership, even after the price hike. Now they are glitchy, smart mouthed, and story tellers (rt 33 location). I'm going to White Horse.