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November 2023 by Kristen Honaker
During a cross-country road trip, I found myself in a small town with no cell service. Frustrated, I walked into the local T-Mobile store and met Norman, an exceptional employee with a heartwarming smile. Norman went above and beyond, not only fixing my phone but also providing a list of local attractions and even recommending the best roadside diners. His kindness turned a frustrating situation into a memorable adventure, and I'll forever be grateful for Norman's exceptional service. Norman's generosity knew no bounds. Not only did he skillfully resolve the issue with my phone, but he also took the time to share his local knowledge. Seeing that I was a traveler in need, he handed me a hand-drawn map with hidden gems in the area—quaint coffee shops, scenic viewpoints, and charming bookstores. To my surprise, Norman had even packed a small care package for my journey, including snacks, a reusable water bottle, and a handwritten note with encouraging words. His thoughtful gestures transformed a simple customer service encounter into a genuine connection, making me feel like more than just a customer. Norman's generosity and warm spirit made my journey not only technologically smooth but also emotionally uplifting.
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November 2023 by Mark F
Roque is awesome. Helped us with three major issues with our account. Knowledgeable, kindly and considerate. Highly recommend his services and this location.
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November 2023 by Em Smith
Finally a store with excellent customer service!! I switched to t-mobile yesterday and got a new phone. Lilian was so helpful in finding a good plan for me and a free phone! Today I somehow accidentally locked myself out of my phone.I didn't know how it locked and didn't know the pin. I was in a panic! I called and she said to come in. At first they didn't think there was anything they could do but then Diana came to the rescue and was able to get into it. Another girl was there in training named Raidy and she was also very supportive. I have internet and cell phone with t-mobile now and I'm so happy with them!! Thanks so much Lilian, Diana, and Raidy! You went above and beyond!!
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September 2023 by Phyllis Dove
Amazing service and Amazing people. I recommend this place to all. The staff is friendly and helpful
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August 2023 by viewer_discretion_advised
amazing customer service!
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August 2023 by Marinella Ardila
Excellent service ?
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March 2023 by Yaely Munguia
The store is chill and I don’t have to wait long to get attended. I also like the staff they are super friendly where I can talk to them like they are my friends and joke around and it doesn’t feel fake.
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February 2023 by Lester Howdyshell
Don't waste your time at this store one of their top notch employees told me you get what you pay for, so just remember bring your checkbook and spend $1,500 and you will have good service because the $200 cell phones are junk. they will tell you that after they hook u in tmobile is as bad as they come
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February 2023 by Norman Baebop
Great and kind staff, all my questions were answered and any concerns I had were eased away.
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February 2023 by Bi didoo
Great service, will always come here if in the area!
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February 2023 by Laura Leorah
Great service, all my questions were answered.
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February 2023 by Alexis Houle
Excellent staff with a great understanding of technology and service.
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February 2023 by Drizzztt Mc
Friendly people and great service!!!
