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January 2024 by Will Thompson
This place has been a gem of the valley since I was a child. The store itself is nice, the (lack of) cleanliness however is hard to miss. A little poop here and there in a pet store is fairly normal, Id say, that isn't really the issue. It starts in the parking lot, cigarette butts and garbage everywhere, not a great first impression. The store was very busy when we visited, again, this place is a gem, a go-to for pet owners. Can't give it 5 stars due to the reasons listed.
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December 2023 by taegipie
giving one star regarding the horrible state of the puppies enclosures. there was pee and poop absolutely everywhere that hadn't seem to be cleaned for a while and the smell was horrible. the dogs were too big for the small area they were in. it seemed very unsanitary and no place for young puppies or any animal to be put in. the bottom of the enclosure was a cage material that their paws could get stuck in. please get these dogs a better space where they aren't surrounded by feces.
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November 2023 by C C
This place is a gem, the only pet store I want to go to. If you’re looking for supplies, their selection is limited but if you re going to buy a pet, I feel this the safest and best place to do so! The animals are very well kept. Knowledgeable staff and very friendly
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October 2023 by GraysonStubby
Happy & healthy aquatic pets! Unique stock & knowledgeable staff. Chili Rasboras pictured
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October 2023 by Phoenix Harvey
I love this pet shop. Even though there are only 2 employees, they do everything they possibly can to put the animals first while maintaining a positive and welcoming attitude despite the workload. They deserve more attention and should be the standard for how pet shops care for animals before they find forever homes.
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October 2023 by Gavyn Broce
Sylvia’s is the best :) Everyone that works there is so sweet and helpful, and they take wonderful care of the animals. I boarded my lizard with them for a few days and they took such good care of him. My weekly visit to Sylvia’s to get crickets always makes my day!
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September 2023 by Danielle Chamberlain
Absolutely love this place, had to come on here as a regular costumer after seeing the inaccurate poor reviews. I would like to make it public knowledge that the “fish” sized containers at Sylvia’s are larger than puppy city. They are equipped with towels, metal grates, two waters ATTACHED to each container, along with toys and bones. As for food, puppies are fed in the early and later hours which is why the food was not seen. I first came to Sylvia’s over two months ago after falling in love with a female German shepherd mix. Immediately to my surprise, the staff was extremely diligent to the needs of the puppy. They would let me play with her for hours in a play pen and would constantly give me pigs ear bones and toys to keep the puppy entertained. I now frequently come each week to play with the dogs and give the cat extra attention. I have witnessed them let the dogs out to play throughout the store and would cleanse the dogs if accidents did happen in their containers. While there isn’t a standard dog bed, I have never seen a dog at a dog store be placed in a holding container with extremely cushy bedding before. It’s also important to understand that their puppy turnover rate is very fast, as dogs are quickly adopted and placed in good homes within each week I arrive. As for the mannerisms of the dogs, they have always been standard puppy behavior licking the glass, running in containers, and extremely happy to play. I have also been able to develop a closer relationship with the owners and employees and have been satisfied with their hospitality and treatment of the animals. As for the German shepherd, she was nothing BUT a spunky, affectionate, loving, and playful animal as well as the multiple wiener dogs who were adopted in the past few weeks. I am also attaching pictures for reference of my real experience at this pet store.
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September 2023 by Shirley Washington
This is my go-to place for pet supplies. I'm not sure about these negative reviews but no, this place isn't dark upon entering, no, they don't have dogs in fish storage, and they are helpful. People need to get a life and stop being so obvious when talking out of their backside. The customer service is great and they are wonderful with my kids when they want to pet the dogs. Always a good experience!
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September 2023 by Christopher messner
Sylvia's is the place I tell people to go for almost every pet need, from food to toys, feeders and more they seem to have it all.We have a picky eater in the family, and they won't even look twice at an albino mouse. I've never had a problem feeding her any mice from Sylvia's! The fish are always such wild little things, we got some rope fish from them about a year ago and they've grown to absolutely adore us.Every time we come in it seems there's always someone willing to help (which is amazing since I'm willing to learn anything about pets I may not know)The atmosphere in store is cozy and non-judgmental unlike other stores I've gone to.It may be a small building but the Sylvia's team has a big heart for pets.I'll keep coming here so long as I have pets.
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September 2023 by Cody Balint
I love Sylvia’s!! A super unique place from the rest of harrisonburg, and the only place in Harrisonburg which sells live feeder rodents which was more than a blessing when my snake was little and wasn’t taking frozen prey as well. Awesome selection of animals, sometimes animals come in that leave you in awe that they could even find and get them. I’ve bought some of my favorite animals from Sylvia’s
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September 2023 by Kary Foster
I wish I could give this place a negative star or at the very least, zero stars. My family entered the facility and I immediately thought that the place must be going out of business. Shelves were empty, very unclean. It had absolutely nothing I was looking for. I was getting ready to walk back out and noticed that they had dog aquariums so I figured I would walk over and see what poor animals were being kept in fish storage. What I saw was absolute and total disregard for an animal's life. The puppies were made to lie on metal grates with newspaper an inch under the grate to catch their urine, feces, and puke. The dachshund puppy's feet were so small he had to carefully maneuver the 'floor' to avoid getting his leg stuck in the hole of the grate. There was no water, no food, no bed for them to lay on. They all looked sickly. If I had had the means to purchase them all and take them straight to the vet for a medical evaluation and placement in a good home, I would have. However, we have dogs of our own and I could not risk having them exposed to potential infection. We have reported what we saw along with pictures to the local HPD Animal Care and Control along with PETA. In my life, I have seen things that have turned my stomach or made me angry but realize that most people are inherently unaware of best practices when committing to owning a dog/cat. But, in this instance, I cannot turn a blind eye. This is a business that takes money from people in exchange for animals that have NOT been cared for. I only hope that the local department comes in and rescues these animals and provides them the care they need to go forward and have a good life.
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September 2023 by Knight Cvill
I will go there again.. best customer service employees friendly I don't know how people's talking about the stuffs everything was cleaned and organizedI both this two loving bird healthThank you
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September 2023 by Katie B.
Absolutely atrocious. Went inside to get a toy for my German Shepherd and walked into deplorable conditions for the dogs they so call claim to love. They are covered in feces, sleeping on wired flooring where they could easily get stuck, no beds, no food, and no water. The treatment of these poor puppies not even a few months old, is absolutely disgusting. The dogs are matted in their own vomit, pee, and feces. I watched a month old Dachshund puppy fall through the grates and have to attempt to get free. If the owner had to suffer through the repulsive nature that these animals are going through I'm sure he or she would view things a lot differently.
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August 2023 by Jessica Landis
We had a wonderful experience with Skyler !!! She is AMAZING! We bought a puppy from them ... And she answered all are questions . She explained are paperwork & told me how much food she gets and what kind . Told us when her next shot would be ! she was very informational about a new puppy ! our little Luna is a great addition to our family & the sweetest. Luna is literally fully potty trained in 3 days ... She is so smart ! Thank you Sylvia's Pets ?? we will be in soon for a visit and to pick up few items for her .. she is so spoiled !
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August 2023 by Owen B.
Awesome pet store!! I've been working on setting up my first aquarium and the employees helped/encouraged me along every step of the process! They gave me tons of helpful advice, demonstrated products, tested my water, and even gave me some free plants my fish would enjoy. Definitely visit Sylvia's Pets!!