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June 2024 by Sam Hamilton
Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah Automative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and quickly diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are; Shenandoah Automative's got my business.
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June 2024 by Nicole S
Quite possibly our worst mechanic experience. Our vehicle was messed up during the repair. No one would own up to it. Tried to talk us into a whole new engine. Towed it ourselves to another mechanic, who fixed what Shenandoah broke. No refunds were offered. We didn't need our money back, if they can live with it, we can live without it. At the very least they could have apologized. We will not be coming back here or recommending this place to anyone.
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May 2024 by Charlotte Mcclay
Very quick and precise assistance. Very splendid interactions with the staff
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February 2024 by Mike Paul
These guys do an outstanding job with everything they do. They maintain our company fleet of over 25 vehicles, and operate with skill and the highest level of integrity. I highly recommend them!
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January 2024 by abun habte
Reception pick the phone is bad
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December 2023 by Doug Pugh
Cannot express enough how pleased I was with my entire experience. They were professional, comprehensive and friendly at every turn. When it was discovered that one of the recommended services was not needed, they did not complete it and I wasn’t charged. I’ll definitely be back!
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October 2023 by Laura Spackman
Curtis and all of the other mechanics were so friendly and helpful! I got an inspection, oil change, and additional work done for a reasonable price! 10/10 recommend visiting them!Services: Exhaust
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October 2023 by Gene Shifflett
They do a free oil every year for cancer patients. They always do a great jobService: Oil change
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August 2023 by Jo Ann Thomas
They done a good job with the state inspection. They called me and told me what I needed. They done what was needed to pass Inspection and also, told me of some things that needed to be replaced, but that had nothing to do with the Inspection. They are very good and I will keep going to them.Services: Steering & suspension replacement
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June 2023 by Sean Borden
Initially took car to repair the steering, suspension, and a host of other issues after an accident. Car was said to be repaired completely, came to find out my back right tire had a dent in it which was completely misdiagnosed and I had to take my car back In. Recently after taking my vehicle to this place twice, I went to my mechanic at home when the school year was over to find out that my control arms for my vehicle had been resting on the subframe ever since the accident. Choosing to get my car repaired here more than likely took a couple years of longevity off my car. Do not give this place business.Services: Steering & suspension repair
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May 2023 by Dave Bechler
Steven and his service department were great to work with. Great communication as well as knowledgeable and professional services. Very pleased with them.
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May 2023 by Edward Stone
Great service today. Steven and his crew did a great job. Clean facility and friendly staff. I would recommend others to use this businessServices: Tires
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May 2023 by Ed Mitchell
Ashley Y was a please to deal with. Definitely will be back to do more business.Service: Vehicle Inspection
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January 2023 by Harley
Shenandoah Automative definitely exceeded my expectations. My car was both diagnosed and repaired within 24 hours of its arrival, and I couldn’t have asked for better. I would be happy to use their services again, as they are very kind and professional folks who know what they are doing. Thank you!
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July 2022 by Michelle Whetzel
Steven and his staff will treat you right. They go above and beyond to make sure your vehicle is running right. They are kind and courteous. They help there community as well.Service: Oil change
