-
March 2024 by M Hinkle
We made numerous trips/visits to both the Harrisonburg and Winchester locations. We traveled over three hours to honor this establishment due to the professional and responsible care of their puppies and cleanliness of their facilities. We finally found a great fit for our family. Every time we visited, the staff was friendly, pens were clean, and all puppies were well taken care of, with water and food readily available in the puppies cages. Our purchase was a great experience and the staff and management went above and beyond to make sure our puppy was healthy and was going to a good home. It was a pleasant surprise to also receive the many after purchase care items, including pet insurance, free vet check, microchip, cage/toy/food, education, etc., Our puppy was vet checked, had all vaccines, and was well socialized. We had a great experience and recommend this establishment for your puppy selection. They care more than for the immediate sell of the puppy.
-
March 2024 by A P
Dogs are evidently sourced from unethical puppy mills. No sight of food bowls are present, meaning the puppies are starved. And due to the lack of space in their confinements, puppies were seen gnawing at their enclosures and were therefore extremely hyperactive when interacting with humans. Abuse is very apparent within this store and from the mills they extract their puppies from. Furthermore, staff is extremely rude, especially to those of color. Not only did I personally experience this, where I was rudely questioned and humiliated by a staff member for simply gesturing to him that I wanted to return the puppy and leave the store, but I also watched him question a young black girl if she had money while the young white male with her was left alone. This behavior of his proved the abuse that this store inflicts upon their animals as he was thoroughly annoyed by my presence and was asking why I even walked in the store when I left empty-handed after handling the dogs due to their lack of vaccines and care. Do not support this company.*EDIT - The lack of maturity in your response shows that my review must have some truth to it. Accusing a black female of theft without any proof is a serious legal offense in Virginia. Please provide the details of this alleged "theft" to include what items were stolen. I'd be interested in seeing video footage as well.
-
March 2024 by Brittany
A well-kept and clean shop. They ask THOUSANDS for their adorable little puppies that are always purebred. It makes me wonder where they're getting them from. I would encourage the community to visit their local shelter instead.
-
October 2023 by Brian Tooley
I bought the sweetest little Schnoodle here in Feb 2023. She is just the best!
-
September 2023 by Richard Moore
I have purchased two dogs from here and one from their location in Winchester. I understand the concern people have about puppy mills...but this store is not a puppy mill...this is a store full of people who care about the animals they have AND the home they are going to. They are open and honest up front about breed temperaments and what is good and not goof for your family. The reality is pure bred dogs are more expensive. They do an amazing job keeping the place clean and the animals happy.
-
September 2023 by Martha Amber
It reeked of poop and urine inside. Several puppies were just sitting in poop. Many of them are too young to receive proper protection from their vaccines yet so many are crowded in such a small area together. That doesn’t sound like a terrible idea at all. Please support ethical good breeders and not these types of stores. When will people learn that not a single good breeder will ever give their puppies to pet stores ?
-
July 2023 by Katies Morris
Wonderful experience, very friendly, worked with us, Connie was the best and very sweet talked to us like friends and not just customers. Got a cage, bag of dog food, bowls, toys, everything you would need to start out with a puppy
-
July 2023 by Misty Long
I got Elvis from here and they were amazing! With the purchase of a puppy your also given a bag of food, treats, some toys, puppy pads and a crate for the size dog you get. They are all healthy and well cared for. Even cover ur vet for a year! I love my baby so much! Thank you Puppy City
-
July 2023 by Dolores Anderson
Very helpful in the process, just costly. However, once I factor in all the work it takes to care for all those pups, it's reasonable. SooooooBut the lady, Cynthia, who ended up selling us on the pup that we needed, not the original one we thought we wanted, saves us from so much chaos. Thank you to her for the information about the different breeds we were looking at.I have been truly surprised by all the perks that came with buying a pup instead of adopting one. I was torn on the ethics, but I will not regret buying my new best friend.Would I recommend puppy city? yeah I wouldWould I return to buy again?Yeah I willWould I look to them for more support?Already have and will if I need to againDid I enjoy the experience with them?Yes I did. The sales person was extremely helpful and knowledgeableI wish anyone reading this the best of luck finding their new best friend and recommend asking lots of questions to be absolutely clear about what they are about to dive head first into.
-
February 2023 by Jessica Dove-Neff
Absolutely loved this place. Staff was very knowledgeable, honest and helpful. We played with little Casanova today. He's such a sweetheart & will be someone's best buddy. When we're ready to add to our family, we will definitely be back! I know many people bag on places like this versus shelters but these puppies need homes too and if you need a specific breed that fits your lifestyle or family this place will help. It's pricey but worth it knowing & ensuring your puppy is in good health, knowing where it came from along with other perks with purchase. We'll definitely be back soon to play & hopefully even sooner to purchase! ❤️ PS) The best day to visit is Wednesday. They receive new puppies on Tuesday's & give them 24 hrs to settle. Join their FB page for updates!
-
February 2023 by Jess Neff
Absolutely loved this place. Staff was very knowledgeable, honest and helpful. We played with little Casanova today. He's such a sweetheart & will be someone's best buddy. When we're ready to add to our family, we will definitely be back! I know many people bag on places like this versus shelters but these puppies need homes too and if you need a specific breed that fits your lifestyle or family this place will help. It's pricey but worth it knowing & ensuring your puppy is in good health, knowing where it came from along with other perks with purchase. We'll definitely be back soon to play & hopefully even sooner to purchase! ❤️ PS) The best day to visit is Wednesday. They receive new puppies on Tuesday's & give them 24 hrs to settle. Join their FB page for updates!
-
January 2023 by Melanie Brown
Christy is amazing, so friendly and kind! The store is very clean and the pups seem well cared for and loved on! A great place!
-
January 2023 by Terry Skutnik
I adopted a puppy. Great young lady helped me. I am very happy with my Shorkie. 5 ☆
-
December 2022 by Alexis Ferry
Cindy was amazing! Great people and a great pup!
-
September 2022 by Marika Anastasia
Christy was absolutely the best she was very helpful I was trying to get my puppy sense August and she was helpful through my whole process I highly recommend coming here she is wonderful she brought me into tears ❤️
