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October 2024 by Robert L.
Very friendly people. Had everything I needed. Checkout time was fast. Very clean store considering that a lot of dogs walk through there.
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August 2024 by Dede D.
Remodel is nice now with a vet in the back however manager lady was rude and nasty to me for no reason.
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June 2024 by S Watson
Stopped in to pick up cat food during my travels. Like the that they had the brand of cat food I needed.
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June 2024 by Tracy Plaugher
Great prices and service.
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June 2024 by Elizabeth Green
Aimee is the Mgr here at the Store in Harrisonburg VA and Runs a Wonderful Store.A Fellow Staff Member keeps telling Me there is a "3 hour window" Time to Pick up orders when PetSmart Corporate says it's a "2 Hour Window" Frame.That's the only thing that upsets Me.Harrisonburg 's PetSmart is a Clean store and Always fully stocked.
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June 2024 by D T W
AMAZING EMPLOYEES LIKE Amber,Ryan,Jasmine, and 808191, and many more associates. Like the young lady who worked Saturday, May 25th, at that the register. She wants to groom SCOOTER. We've even signed up for training, also. I just can't thank these people enough. We will Never go anywhere else for our Cavalier King Charles Spaniel's needs ❤️ ? ? ? ? ❤️ ? ? ? ? He's 4 months old. Too cute...Store well stocked and clean, and the people know what they are doing.God bless you allDeborah Toole Waller and Stan Waller and ScooterThank You
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May 2024 by Sheila Elberg
RUDE staff
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May 2024 by Nichelle Moates
Grooming dept. Is great. They did an awesome job on my dog. They are very friendly and helpful.
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April 2024 by kenneth burns
Good looking pet but not a lot of choices
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April 2024 by Scott Hughes
I love the merchandise they sell in this store but good Lort sweet Jesus if you have to return ANYTHING you better have your receipt or your screwed. I tried to return a leash one day and a couple harnesses another day and was told they could not return them without a receipt. I've looked at their return policy online and NO WHERE does it say you need a receipt for these items as long as you're ok with a gift card which I'm more than willing to get. Some may say that my having a pile of tattoos could be the reason but I think our society has more or less accepted tattoos so I just say it's managers that don't know their own policies and are just to damn lazy to concern themselves with the people that ultimately pay their wages. Best part, last night I went in and they now have no history of me buying anything from PetSmart, EVER! I find this comical because I've been a member of their frequent customer program since the early 2000's and the staff there used to call me by name when I'd come in. Y'all take it for what it's worth, but if they'll do it to me I guarantee you that you're not immune to the same kind of bull that I've dealt with.
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April 2024 by Earl Legg
Perfect BedI am so happy my Dane group talked about how wonderful Gorilla Dog beds are. I bought this for my Dane puppy to ensure she gets proper padding on her elbows and joints as well as a bed that she can not chew and destroy.. This bed supports her and her growing body perfectly. I can lay down next to her and we still have room. I will be buying another one for our bedroom as well soon. Thank you for making fantastic and perfect beds.
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April 2024 by Samantha Louk
Great place to shop for your pets or your new friends! Love this pet store!
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March 2024 by Jared Davis
Staff was very friendly and helpful always have a good experience here
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March 2024 by Cindy McKean
Always have what I need
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March 2024 by Mandy Weaver
The employees are always so nice
