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November 2023 by Les Hudson
I would advise everyone to steer clear of this shop. I took my Honda in because it made a noise in the rear brakes. Before I knew what was going on, a mechanic started to drain my rear end fluid without my permission. They they proceeded to tell me I needed a whole new rear end replacement. I went to another shop and I was told it needed brakes, which I had replaced and the noise went away. NTB are typical "back yard grease monkeys" trying to make money on people who don't know much about cars. I grew up with a father who used to build and rebuild engines, so I am not ignorant to understanding mechanics. I found a mechanic who can actually help me with my situation with an honest diagnoses and good work. Stay away from this place. If you care about your vehicle, I would rather send my vehicle to a third world county before letting these clowns work on my vehicle.
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November 2023 by Nick Barnes
These guys are great! Upfront about price and costs, and very understanding of what the customer needs. I will be going to them again when I need car help.
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October 2023 by R. Chase
I came to VA to visit my brand new nephew and had break problems. They went above and beyond to ensure my vehicle was safe for my trip back home. The compassionate and bending over backwards on a Sunday was very reassuring. I also at no point felt they were taking advantage of me with my very limited knowledge of breaks and car mechanics in general.
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October 2023 by Derek Farino
Very helpful service. I was able to call ahead and get a walk in appointment. Clear communication to help me replace my tire after I got a screw stuck in it. Quick service and friendly staff.
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October 2023 by Lydell Boy
This is alfonzo banks, NTB is by far the best place to take your car. I have been dealing with NTB for five years now. The prices are fair and the workers there make you feel like you came to the right place. I recommend to anyone this is the place to take your vehicle. No complaints here.
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October 2023 by Matthew Tolvay
I have been taking my car here for about a year and have had a great experience every single time I went. Amazing staff!!
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October 2023 by Lauren R.
Great, fast service! Matt, Andrew and Stanley were all a pleasure to work with and went above and beyond to help me. Highly recommend!
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October 2023 by Donnell Gentry
Walked in & was greeted, everything went smooth. i will be sure to return my car for regular maintenance.
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September 2023 by ComputaTech
Great place they always get me in quick if I’m in a pinch and need something done quick
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September 2023 by Mike Smith
New team new service and new hours convient for everyone to get service done open 7 days a week
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May 2023 by Cole LaBossiere
Let me start off by saying that I went to a NTB before this and was treated horribly, but here, I was treated with respect, kindness, and was actually taught a few things about my car I didn't know beforehand. Karen especially took me through the whole process and kept me informed the whole process. I truly will be coming back here for as long as Im in harrisonburg. That is how well I was treated here. Truly an amazing place to get anything done on your car. Thank you Karen!
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April 2023 by mary cummings
I’ve been bringing my vehicles to NTB for at least a couple of years now & I can honestly say that the service experience just gets better all of the time. Clearly the manager, Karen, takes her job seriously. She has a wonderful rapport with her staff and the process is like a well oiled machine. I can’t say enough positive things about NTB. Otis always takes care of me & my vehicles ensuring that my time is seamless & my vehicles are in tip top shape. I am a travel nurse & put thousands of miles on my cars so it’s important that I feel safe and i can always count on NTB. Now, to make sure nothing ever changes. ?
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April 2023 by Rosa Leyva
I know there are many challenges with fixing cars , specially dealing with frustrated drivers with unexpected repairs , and I truly appreciate what the stuff here do for everyone that shows up , trying their best to make it a pleasant experience
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March 2023 by A Fries
This place is great!! Everyone is so friendly and helpful. Setting up an appointment online was super easy and they were able to accommodate me straight away. Highly recommend!
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March 2023 by Grace Lesniak
The customer service has been amazing! I will continue to bring my car here for any future maintenance.
