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January 2024 by Mikey Hjerpe
They take care of my needs every time I come here.
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January 2024 by James Laffey
The guys here this time are really trying to be quick and helpful; a big improvement over some of my past experiences although most at this location have been very helpful and well intentioned, they're usually pretty busy. Just needed to replace a phone this time and they were very helpful
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January 2024 by Chicago Strother
Honestly feel sorry for these guys for what they have to put up with!
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November 2023 by Tiffany Bargas
Don’t even bother going to this metro. Showed up twice last week and doors were closed when hours said open but this has happened many times. Will be switching carriers now. What management allows this to happen???
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November 2023 by Cathy Williams
Store manager Jeremiah is so unprofessional and rude doesn’t take payments. The other metro in town actually cares about their customers. Will be going there from now on
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August 2023 by P V
The young woman there was so sweet and helpful. She also was professional and personable. She helped me out and I was on my way fully taken care of in a short time. That isn't the case where I'm from. It takes forever to get the correct thing done or it takes forever. Thanks Raim (sorry if I messed up your name but my name memory is not good!).
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February 2023 by Joseph Alexander
I was given an appointment time to come back to the store to take care of an issue that was ultimately caused by their in store person only to arrive back at the store at scheduled time to be told by a completely different rep that no one was available and I had to reschedule
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January 2023 by Mari
The harrisonburg store have a poor customer service ,I check some free phones in the website but if I keep my phone number i need to visit the local store but when I check in the store they always tell me I need to pay more than $100 to get the phone and they said that include the activation fee ,plan and other things .I can't understand why I can'tget the free phone and do the other process online without pay that money that they want to charge me
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January 2023 by Smug
The harrisonburg store have a poor customer service ,I check some free phones in the website but if I keep my phone number i need to visit the local store but when I check in the store they always tell me I need to pay more than $100 to get the phone and they said that include the activation fee ,plan and other things .I can't understand why I can'tget the free phone and do the other process online without pay that money that they want to charge me
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December 2022 by S S
Worst customer service ever. No one ever answers the phone. Reporting to corporate office. Been with them since April 2022. Not one person has ever returned a call or answered the phone. HORRIBLE SERVICE!
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November 2022 by william schaidt
All I can say is wow! Great job! Best customer experience I have had in a long time! Perla was awesome,friendly and helpful! Great job Metro!
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July 2022 by Claudio Pagano
I'm happy and proud to have the stuff members of T mobile in 139 s Carlson st, be part of my team...... appreciate all the time the spend helping me out to understand how to use my phone.... thank you all and God bless you...?✌️????
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July 2022 by Justina Shirk
Multiple times I have came to this location and they are never open when they’re supposed to be. I live an hour away and this is the closest metro. It’s really frustrating to waste my time coming here multiple times.I just sat here for an hour waiting for the store to open since it was locked at 10:15am while waiting I saw the metro pcs employee shut the lights off and get in someone else’s car and leave. She was in the store the whole time and locked it so no one could go in. I’ve watched 5 different people try to go into the store. Just wow..
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July 2022 by Brenda Ghalib
Wonderful customer service! Anika and Perla are the best! Answered all my questions and very helpful. Definitely best phone place in harrisonburg!! Highly recommend
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July 2022 by jeremy menendez
Best customer service. Very friendly people and helped me a lot
