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October 2024 by Carol Duff
Have only had great experiences with the staff here. They have always taken the time to answer my questions and have never made me feel like I am bothering them or asking stupid questions.
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August 2024 by Treagan Mynatt
Medicap pharmacy on Virginia Ave in Harrisonburg VA is one of the best pharmacies I've ever dealt with the staff is super friendly and helpful and considerate, if I can help it I will no longer use any other pharmacy unless direct to go there by my pharmacist thank you all
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August 2024 by Elizabeth Green
Jathan and his staff are the Best.
At Pro pointe lane
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June 2024 by Liam McGovern
RUDEST PHARMACIST IN VIRGINIA NAMED MEL B, this man is completely out of his element, COMPLETELY AND UTTERLY UNPROFESSIONAL - if you appreciate respect and integrity….steer clear of this place and ESPECIALLY the pharmacist Mel, he used very foul language and was INTENTIONALLY AND INCREDIBLY RUDE TO ME in addition to others I know. Save yourself the grief and pick a different pharmacy.
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December 2023 by Michael Stanley
Medicap on North Virginia Ave is a privately owned pharmacy that knows you and your medicine needs. The Pharmacist Mel and Scott, and probably some fill ins I don't know are always friendly, helpful, compassionate professionals that will help with all your pharmacy needs. They deliver in the city for sure and their drivers Matt and Jim are great prompt and very dependable. All staff from techs to clerks treat you with respect and dignity, not like a big box store number as in many Chain pharmacies.
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October 2023 by Amanda Watson
Refuses to fill my pain patches
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October 2023 by Jeffrey Fulk
Great people
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June 2023 by Nikki J.
First I want to say I personally do not get prescriptions her, my husband and I are lucky and are healthy. We have started helping my aging in-laws with their medicine. The staff went above and beyond with helping guide us on how to transfer prescriptions and getting non-prescription medicines to family members. We have experienced great customer service with the majority of the staff until some recent interactions with one member, I believe her name is Stephanie or Tiffany- something ending in "effanee". I try to give people the benefit of the doubt thinking maybe the person is having a bad day but both interactions with her have come across as snarky and condescending- maybe she is just a miserable person, IDK. My husband has suggested whenever we need to call the pharmacy we ask for someone else if Stephanie/Tiffany answers the phone. I am not writing this in hoping someone gets fired, I'm hoping this will bring attention to management that some customer service by some staff is subpar. Sadly one bad apple can ruin an entire harvest. My in-laws will continue to utilize Medicap because the majority of the staff has been so kind and helpful and my in-laws love the quick and free delivery service and low prices.
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March 2023 by Cristy Oliver
Very nice and expeditious experience. The whole pharmacy and staff made me feel comfortable for my first experience at Medicap Pharmacy on Virginia Ave Harrisonburg Virginia.
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February 2023 by Nikki Joder
I give them five stars because the staff does an amazing job at helping customers BUT they can be too kind to the point of slowing down service. I am not a customer here, however I do pick up medication for my elderly in-laws. The staff is so helpful and friendly, but they can be too accommodating and helpful to the point that it slows down the drive through. I have witnessed many times while waiting in line at the drive through people asking the staff to get nonprescription items like Tylenol or vitamins through the drive through instead of the people walking into the store. The staff is so sweet that they do so to help these people, and might I add most of those individuals are able bodied and can walk into the store to shop for herself/himself. This act of superior customer service only slows down the drive through making it an extra long wait. A drive through is about quick service. Some days I utilize the in store pick up window because the line gets so long in the drive through. A pharmacy drive through is for dropping off prescriptions or picking up prescriptions not for customers that are not willing to shop for themselves nor is it a place for the customer to argue with pharmacy staff about copays and why something is not ready for them yet. For example, over the summer there was a long line because a man and woman in a van refused to move because there was an issue with insurance (I only know this because I was a car and I had my windows down and I could hear a woman yelling at a pharmacy staff member about how she should not have to pay anything for any medicine). I would like to suggest to customers to call ahead for your nonprescription needs so the staff can gather your things BEFORE you arrive at the pharmacy drive through or you could go inside and shop for yourself and meet some extra friendly and attractive staff members that will go the extra mile for you. And if there is an issue with your insurance or prescription go inside and talk to a staff member, they will help you. And might I add some advice to customers, I worked in customer service and health care for nearly five decades before retiring I have never witnessed such nasty treatment towards healthcare workers like I do at pharmacies. The people that work in pharmacies are licensed healthcare professionals that provide a service and look out for your health and medicine needs, they deserve to be treated with the same respect as your nurse or your doctor so next time you visit this pharmacy or any other pharmacy please show them some respect and courtesy because you would be surprised how much kindness can go a long way with those pharmacists, pharmacy technicians and pharmacy cashiers helping you when you need them.Keep up the great work Medicap, some of us appreciate you!
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November 2022 by Sam
While the delivery guys are fantastic, my partner and I just went through a surreal situation with the pharmacy staff. Preparing for a new insurance plan for 2023, we were moving some meds to our insurance company's mail order pharmacy in order to save money. This is the same division we've used wherever we've lived. While we were having a telephone conference with our insurance agent, I received an angry phone call from Scott Miller, one of the pharmacists, refusing to fill 5 medications that I'd requested via LocalRx. In his words, he demanded that "all" of our medications be filled at Medicap: "All or nothing."Mr. Miller attempted to imply that this mixed arrangement wasn't safe when I'd had an insurance pharmacist review and approve all of my meds 3 weeks prior and Medicap had no objections to any combination of my meds during the months we had to use them because of COVID-related sketchy postal service for a mail delivery arrangement.This rude, unprofessional, and shocking behavior was also dangerous as they'd refused to forward current prescriptions to the new pharmacy or to fill necessary drug as opposed to forcing us to wait for the mail prescriptions to be mailed.However, because a pharmacist from our insurance company as well as our agent overheard this diatribe, our meds were filled and shipped immediately and received the following day.BTW, we're saving over $2K/year using our mail order option.
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October 2022 by CAT
This app used to be good but recently I started noticing that it won't let me refill scripts on the app for some reason...not sure why. Also when I put in my zip, it only shows me the location furthest away from where I live, even though there's a medicap on Virginia Ave in Harrisonburg, Virginia, 3 miles closer to where I live. Strange!
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October 2022 by Anieta McCracken
Excellent, professional service in a timely manner. Reasonable prices. Pharmaceuticals and over the counter medications only
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August 2022 by Jessica Peachey
if your looking for a small town pharmacy feeling, with reasonable prices this is the place to go! staff are friendly and go above and beyond to provide quality products, informed advice, and make sure they do everything in their power to provide excellent service.
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December 2021 by Cathy P.
Medicap (Virginia Ave location) has been helping us through a really hard time. Both elderly parents suddenly had issues and all us grown-up children live out of state. Melissa and Mel took a chaotic mess of 2 giant pill boxes and made order out of it and saw to it my parents had their meds delivered when they needed them. This was over the holidays, I might add, so that added a challenge, I'd assume! I wanted to comment to Mike P, I'm not sure if your situation is different than ours, but there have definitely been some issues of Sentara doctors not returning calls. Also, many have abruptly quit, being very vocal about their displeasure working with Sentara. We have always been amazed how many Sentara doctors never return calls to patients, so it fits that they don't bother to return calls to pharmacies either. Once in a blue moon, if you're lucky, they have an assistant call. My guess is the assistant is the one dealing with communicating with the pharmacy too, and that's part of your issues. At any rate, we are very grateful for Medicap getting our needs taken care of promptly, under such chaotic circumstances, and with unfailingly pleasant attitude when I call multiple times a day! Happy Holidays to Melissa and Mel.