Kroger Pharmacy has seen a significant improvement in service over the past few months, earning back the trust of many customers in Harrisonburg. After a period of decline, the pharmacy is now favored by many for its reliable and timely prescription fulfillment. Customers appreciate the caring, knowledgeable, and polite pharmacists and pharmacy technicians. Positive feedback highlights the helpfulness and honesty of the staff, with some declaring it their preferred pharmacy after years of experience. While the overall shopping experience at Kroger is satisfactory, with efficient cashiers and a well-stocked store, there is some criticism regarding the plastic bag usage during checkout. Customers have noticed that many items are packed into numerous bags, which seems counterproductive to the store's efforts to promote less plastic use. Despite this, the pharmacy remains a strong choice for those in need of pharmaceutical services, making it a reliable option for the community.